john is the best ever!! this place is so cute, so clean and everyone is so kind. he's precise in his craft but moves quickly! i take his advice on colors, shapes, etc. wonderful acrylic set. i will continue to return :) read more

Retention Nails & Spa - acrylic french tip full set - Nail Salons Near Me - Charlotte, North Carolina

Love this place. We loved Alice and Nora! They were wonderful professionals quick and gave us great advise and the price was unbeatable for the quality of these nails. My daughter had a kids French gel which the charged $22 no manicure just paint. I had tip added and gel for $60 I believe so good! We had soda and relaxed and left feeling super happy and pretty. We will be back. The vide is very nice I live their decor and it's clean and comfortable. read more

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I asked for hard gel and was told they had it. What they had was a hybrid poly-gel product - not what I wanted. The nails are super thick. I spent time trying to make them look normal - after spending $85! Never again. . read more

The location itself is nice and everyone working there was very nice. Good pedicure however the overall paint job was pretty pathetic when I got home and looked at it in the light. I'll probably go back there tomorrow and ask for a repaint read more

Retention Nails & Spa - Bad paint job - Nail Salons Near Me - Charlotte, North Carolina

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I used to come here quite often, when Teresa was the owner. She was friendly and customer service was her number one priority. She then sold the place to the owners that are now and I've heard not so great things. However, on a last-minute whim, because my nail tech is currently out due to family matters, and I needed my nails done, I wanted to give this place a try. The first time I went - was decent. However, my nails cracked after a 1.5 week later. I figured, maybe it was my fault, because of the light color I had chosen. I came back several weeks later with my mom and had my nails done again. My appointment was Saturday morning. By Sunday afternoon, I had 4 cracked nails on my right hand. Several days later, I had another cracked nail on my left hand. I called and spoke to several employees, who spoke to the owner, and the owner refused to give any sort of discount, or refund. She did offere to fix the nails however I was out of town for an event and couldn't come in. She then stated, through her employee, that no refund would be eligible and did not care to see any photos of my nails as proof. I will not be coming back to this place ever again. As a side note, when my mom's nails were done, the lady up front had to remove the excess polish on her skin around ALL 10 nails.... Customer service here is dead. Greed will not prevail. read more

Retention Nails & Spa - Left Hand - 4 days later - Nail Salons Near Me - Charlotte, North Carolina

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i come here all the time and highly recommend! service and techs are all wonderful. Salon is clean and professional.

Horrible experience! I completely agree with the reviews DO NOT GO HERE!!!! I asked for basic almond glazed donut nails and got a horrible green/pink reflective chrome. Kept telling them it wasn't pearl and they insisted that I pay without a discount and go back to fix then PAY the extra $15 for chrome. Like no that's not how you do business with a dissatisfied customer. The shape looks so bad that the other salon that fixed them asked if a 7 year old did them. Worst salon I have gone to!!! Beware if you go here you'll leave with crooked nails.... read more

Retention Nails & Spa - This is what I wanted... - Nail Salons Near Me - Charlotte, North Carolina

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I've had great experiences at Retention Nail! The location is clean and beautiful, the staff is very friendly with excellent attention to detail, and they're always willing to accommodate me on short notice. The only place I've been to in a while where my nails don't chip or peel for several weeks consistently. read more

Retention Nails & Spa - Nail Salons Near Me - Charlotte, North Carolina

Went here for the first time today from a friends recommendation. Would absolutely recommend trying! Was very clean, and had the largest selection of TAP colors I've seen in Charlotte. Amy did my pedicure and dip manicure and did a great job!! Will certainly be back. Glad to see a good nail salon finally on this side of town! read more

Retention Nails is a five-star experience. It was recommended to me from neighborhood locals and regulars and they didn't steer me wrong. Service is impeccable, the aesthetic is clean, light and fresh. Oh, and the massage chairs really do their job - I was shaking all over the place. I noticed the nail tech holding my feet down while he polished my toes. I'm sorry, my friend! There is no wall of polish in this spa. You choose your nail color from a ring of painted acrylic nails as you would for gel or SNS in most salons but the colors on the ring can and do align with traditional nail polish offerings. I got the Deluxe Pedicure and I can't wait to go back for that and for SNS. I loved talking to my tech. He was nice, accommodating and he gave me the best foot and leg massages ever. I told him I wanted to stay all day. And you'll want to as well. Definitely book! read more

Love the staff at Retention! Everyone is so nice and friendly. They are all so welcoming to my daughter who has autism which warms my heart The staff does a great job and the shop is always clean and relaxing. Us girls stopped in for a quick gel pedicure. Vi and Amie both did a great job. Kris who runs the shop is phenomenal. read more

Retention Nails & Spa - Toes look presentable again! - Nail Salons Near Me - Charlotte, North Carolina

Do not go here. They charged me 160$ for a gel pedicure and a dip French tip. My nails are crooked and the French lines are all over the place. This place is over rated and does a bad job. read more

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What a bummer! This used to be my go-to nail salon, even though it was a little pricey. But I went today after not coming since late 2022 and the management has changed, and most of my favorite nail techs are gone. You'll see that the stellar reviews for this salon are from when Teresa used to be the manager. The salon felt very different this visit. I waited at least 15 min for my scheduled appt. They now have a TV but it just played like a weird European tourism on loop every 5 minutes. My nail tech's work was a bit sloppy-SNS is too thick, he didn't ask how short before filing them super short, he cut my cuticles twice (and they bled!), and he was just too rough in general. Also I paid a bit extra for a manicure and for that I got 2 bleeding cuticles, a quick hot towel on my hands and a super fast, maybe 1 min long, dry (no lotion) hand massage. For me, all of those minor details add up. I think for $61 I can have a better experience elsewhere. read more

This is hands down, the best nail salon in Charlotte! The owner, Teresa, remembers your name, the stylists treat you so well and personalize the experience every time. Maya does my nails and she can make anything I want come to life. I am constantly getting compliments on my nail art (that she hand draws) and referring people here. I usually even bring a friend date and my whole neighborhood comes here! 10/10 recommend! read more

Retention Nails & Spa - Nail Art by Maya - Nail Salons Near Me - Charlotte, North Carolina

Absolutely love this salon. I have been going since last fall and have always had a stellar experience. I've tried out numerous nail techs, and where they have all been fantastic, Kimmy and Peter are my top picks. The owner is always super accommodating and friendly. Today, she even provided a table of snacks and handed out flowers to moms for Mothers Day. I truly appreciate the cleanliness of their salon and the fact that it is always super relaxing when I go. No loud music or overstimulating television screens. Exactly as a salon or spa should be, IMO. If you're in the area, swing by. You won't be disappointed. read more

Retention Nails & Spa - Dip Gel, brand Nitro #150 - Nail Salons Near Me - Charlotte, North Carolina

So retention is still pretty new in my opinion! I've been here a handful of times, and confident in saying it feels nice and clean! And they are nice and clean! Which is super important at a nail salon. I love that they have a fancy air filter system, to protect you, they had this before covid people! It's like the only one I know of in Charlotte. They also all wear masks before Covid. All except for the owner Theresa, but she does now during Covid of course. Nail wise, I've always had a job well done and been pleased with my service. Also Theresa is very friendly and helpful. She makes an effort to get to know you. She wants your business and you to come back, and appreciates you - you can feel it. They have only wine for alcohol, only downfall in my opinion. But also sparkling water, water, soda, coffee, and snacks! They used to give a 5% discount when you paid with Venmo which was awesome. During covid she's not able to and that's understandable. I went for a birthday pedi and she was so nice, wished me a happy birthday! Gave me a gift, a bottle of the lotion they use. What other nail salon does that? Com'on,. Even upgraded me to the vip room by accident but still did it and didn't make us pay (I had a friend with me). Retention is the best for so many reasons. If I could go every month I would, but until the next time I treat myself - I'll be back! Thanks Theresa! read more

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This place is not what it used to be! Sloppy manicures and when I got my pedicure my nails were uneven! The color was also too light and I asked for an extra layer and felt like I got an attitude! Vibes have changed and it's not as relaxing as it used to be! Prices have also increased a lot!! read more

When I say they brought me back to life and treated me with the upmost respect ! Very thankful I found this little spot ! Amazing !!!!!!!!!!!! read more

Retention Nails & Spa - Dip Powder Nails - Nail Salons Near Me - Charlotte, North Carolina

So happy I have found such an amazing nail salon 5 minutes from me! Just went here for the first time today and couldn't be happier with my nails! I got a dip powder manicure done by Daniel who did a great job! Will definitely be back! Thank you so much. read more

Retention Nails & Spa - Nail Salons Near Me - Charlotte, North Carolina

Professional and friendly staff. The shop is always clean. They did a great job as usual.

Went here for the first time a week or so ago and the entire staff is super friendly and helpful. I got the exact look I wanted which hadn't happened for me at other salons and I felt so welcomed and appreciated. Fantastic experience and can't wait to go back! read more

Retention Nails & Spa - Nail Salons Near Me - Charlotte, North Carolina

Tuieng did my gel mani and pedi service today and she was wonderful. She is conscientious about the desired length and made sure my cuticles and nails were nice and smooth. No rough edges! Tuieng has been my tech before and she remembered things about me from a year ago that even I didn't remember! She is very sweet and her leg massage felt great! read more

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Moved from Huntersville and needed a new nail spot. Searched yelp and found this gem. Very clean, professional, and affordable. Daniel was awesome! Will be back! read more

Retention Nails & Spa - Nail Salons Near Me - Charlotte, North Carolina

Went to a nail salon last Thursday after work to get my nails done for an upcoming event. I had showed them the nails I was going for and asked them to keep my length as well as shaping my nails into the classic almond look. They ended up up cutting too much length that I was basically left with nubs with a slight peak in the middle. Needless to say, not what I expected My sister ended up finding this salon and managed to schedule me for Friday after work(just in time for the event). Teresa was so helpful and sat down with me to see what we could do and what I was actually looking for. After settling on what I'm looking for and what we could do, I was ready to see Maya. I ended up getting tips, sns, and adding a gel design. I showed Maya what I wanted and she worked her magic. I loved it! She was great, worked great, super nice, payed great attention to detail. When she was done, I felt as if I had nails that are the ones I'm constantly seeing on Instagram. Im always iffy about nail salons and never find one I'm quite satisfied with but Retention went above and beyond my expectations. Highly recommend! Kinda upset I never took a picture of how my nails looked before seeing Maya. The change was drastic! read more

Retention Nails & Spa - What I wanted - Nail Salons Near Me - Charlotte, North Carolina

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I really enjoyed visiting this location as it was convenient and clean. However, last Friday my husband and I had a day date (which is a rare occurrence when you have kids) and decided to get pedicures. We had 2 pm appointments and arrived right on time. I had the classic pedicure and he chose the deluxe. My pedicure was over in 15 minutes, which is totally out of the norm, and his was over in 25 minutes. I was a little taken back as they usually last 40-45 minutes. I paid $100 for two pedicures and we left. On Sunday, I noticed how terrible the pedicures had actually been, specifically my husbands. I sent a message on Instagram, rather than going public, with my concerns. They quickly responded with, "come back on Monday and we can fix it." I knew he wasn't going to go back but I still appreciated it. An hour later, that message was deleted, and this message was sent... I am just speechless. Is this really the customer service a business is offering? Teresa missed the entire point! It's insulting to send this to a customer. Not to mention her tech most definitely misunderstood him. I'll be sure to take my business elsewhere. read more

Retention Nails & Spa - Nail Salons Near Me - Charlotte, North Carolina

This salon/spa is the best around...hands down (no pun intended)! I'd heard great things and admired the Instagram posts for months and finally decided to get an appointment today. I was welcomed by the lady at the front desk, who promptly checked me in and guided me to the nail colors and beverage station. The spa like atmosphere was so relaxing. The music had me in a zen like state. The pedicure chairs were best I've experienced and Tuieng's attention to detail with my mani/dip and pedi was amazing! I'm already looking forward to my next appointment. So glad I found this gem and bonus it's close to home. If you're looking for a nail "spa", this is your place! read more

Retention Nails & Spa - Nail Salons Near Me - Charlotte, North Carolina

I decided I should attempt to girl up and get my nails done. I am soooo happy with what Maya was able to do! I came in with ugly, short nails and left feeling so much more confident. So happy! Great ambience, and everyone makes you feel very welcome. I'll be back again and again. read more

Retention Nails & Spa - Naaaaaails - Nail Salons Near Me - Charlotte, North Carolina

The most amazing experience from appointment through our departure. Amazingly pleasant staff, the cleanest nail salon i've ever been to, beautifully decorated, smelled amazing, sweet touches like lavender infused oil, we could go on! Gave my girls and i such a sweet experience- we will definitely be back and will recommend to everyone we know! thank you all! read more

Retention Nails & Spa - even the runner is cute, so so clean, beautiful nail art on my girls, organized, and soothing music too- with amazing massage chairs! - Nail Salons Near Me - Charlotte, North Carolina

Updated review, August 12, 2022: Went in for pedicure today with somone I have gone to in the past--Maya. Tried to schedule another pedi two weeks out and Chris went to ask her. She came back and informed me Maya didn't want to do it. I asked Chris the reason, and she couldn't give me one. This was a very unsavory experience, and frankly, I found it rude. There were no issues during the pedi that I was aware of and I tipped Maya well. Go here if you want to be discriminated against for no reason. This experience left me feeling unwelcome here and though I gave it rave reviews in the past, I doubt I'll be returning. I'm also NEVER offered a beverage. I would expect more couth from an establishment owned by a doctor, but que sera sera...overpriced services for TRASH treatment. Off I go in search of a Black-owned nail salon where I'm WELCOME because this is NOT it. read more

Update: I have been in twice since COVID hit and they were able to reopen. My friend and I were the only two in the spa. Everyone (including myself) wore a mask. I personally watched them clean. Everything was up to code and I felt very safe. They still took their time and I was very relaxed and had a great mani/pedi! I am beyond excited about this addition to Oakhurst. Everything about this spa is relaxing. It's so quiet and calming. The staff are so friendly and attentive. We were definitely pampered. Staff took their time. Everything was clean can't wait for my return! read more

I had a design that i wanted and was charged for, I was told that it would be 70$ up front. I had David as my nail tech. They didn't have the beads and I was okay with the sparkles instead. While he was doing my nails the marble with the acrylic powder wasn't looking right. Basically looked like white with spots missing. After the acrylic I asked if he could marble with gel instead because it wasn't marble at all. He started with all white and attempted to put BLACK marble on my nails. I told him no and to try pink instead. I told him multiple times to add more pink and he refused to listen. This is what I ended up with and I am extremely unhappy. It's zebra print. Then they tried to charge me 82$ for the design that I didn't even get. The man at the front was very kind and understanding. I still ended up paying 70$ for nails I will be doing again myself. read more

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Had my nails done yesterday with Daniel. I was hesitant at first because I normally don't like the shape of my nails, and I've tried at other salons to correct it, but Daniel did a fantastic job. Will de i items go back. read more

Retention Nails & Spa - Sns by Daniel - Nail Salons Near Me - Charlotte, North Carolina

Amazing staff, everyone is so kind and maya is amazing. I can't even find a single flaw in my nails and I'm super picky. I will never go anywhere else!!! read more

Retention Nails & Spa - Sns mani - Nail Salons Near Me - Charlotte, North Carolina

I have been to this nail salon four or five times. I rave about the owner and the workers (they are perfectionists...they treat your mail as if it were their own) to my friends and have sent many people their way if they want a fantastic mani or pedi! They are a little pricey, but again, you get what you pay for. Today I took my daughter in to get birthday nails... It was memorial day holiday so I can understand that they were a little understaffed (I heard the front desk worker say this to someone else when explaining the wait). The part that I didn't like was that my daughter waited an hour to get service by nail technician (I was done by the time they started on her) and that three other people were serviced before her that came in after (we had a 12:30 appt, a man with a 1:00 and a woman with a 1:30 were serviced before my daughter and a walk-in nail fill was serviced before her as well). That part was frustrating. We finally got Peter and he went above and beyond to make my daughters nail art designs come true. Loved Peter! In general it was pretty frustrating to not be communicated with while we were waiting for so long. read more

Retention Nails & Spa - Hello kitty nails! - Nail Salons Near Me - Charlotte, North Carolina

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This was the worst nail experience I've ever had. I spent over $130 on a gel mani and pedi. They up-charged for the shape of nails and colors that I got. The pedi water was cold even though I mentioned it to her she just ignored me. When I told her I didn't like the color after seeing it on me she painted my nails with it anyway until I insisted again to switch the color. All of that I can look the other way at, especially since they stayed a little late doing mine and I can understand why it felt so rushed as they probably just wanted to get home. The problem is that 2 of my toe nails chipped off within 12 hours of getting them done, even though I paid extra for the gel polish. I reached out to the owner and she did give me a $30 refund which I was happy with. However, the next day 2 of my acrylics came off while I was sleeping. I have never had such a bad job with done before. This is terrible, especially since I got them done for a wedding. I could have honestly done better myself. Trust me, don't even waste your time or your money. I only am giving them one star because I have to. I've been getting my nails done since I was a kid and I've never had such a bad experience in my life. read more

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This is by far one of the best salons that I've been to... ever. Oakhurst is lucky to have landed Retention Nails and Spa. I am not from Charlotte but took advantage of a bit of "me" time with my sister to get a gel mani. I WISH this salon was in my home town!!! It's spotless, clean, calming (they play classical music!!) and the staff and owners are beyond friendly and amazing!!! And... you MUST see Daniel. He is master of nails and it was the best manicure I've received, hands down. THANK YOU Theresa, Daniel and to the entire staff for delivering such a great nail experience!!! I'll be back next time I'm in Charlotte. You ROCK!! read more

Retention Nails & Spa - Nail Salons Near Me - Charlotte, North Carolina

I'm a newbie when it comes to getting my nails done. The pandemic helped me to really try and take care of my nails (stop biting) and after many many attempts of polishing my own nails, I finally came here. I looked up several places and settled on Retention nails as a beginner and I have not been disappointed. My first time they were able to fit me in and Daniel did my manicure. He is amazing if you get him. They get very busy so since I have been making appointments and this last time Maya did my manicure, she is amazing as well. The atmosphere is relaxing, gentle, and serene. Extremely clean environment as well. I really feel at home coming here and really look forward to seeing everyone. They have private rooms for parties as well! Awesome idea for a birthday party or possible yelp event idea?! I highly suggest making an appointment especially if it's a weekend. They are super awesome here and I promise you won't be disappointed. read more

Retention Nails & Spa - Vegan nail polish with glitter and design - Nail Salons Near Me - Charlotte, North Carolina

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I will give Retention Nails a five star. I have tried several salons in Charlotte and have found this salon the best so far. I use the gel and it has lasted several weeks. Always use gloves when doing work around your house or any harassed work with your hands. I find your nails will last and have know chipping. The manicurist Mindy does an excellent job. She really takes the time to ensure your nails are prefect and the hand Massage has a finishing touch. Moisturizing your hand frequently will help with ms also. read more

I took my daughter in to get a full set for making AB honor role. Always so excited to do this! The guy that did her nails cut her cuticles on 4 nails and popped her fingers several times. We are paying full price for these services!!! Please show respect for our kiddos!! read more

New to the Charlotte/North Carolina area, began looking for a great new nail spot, after reading reviews, I decided to book in at retention nails & spa! Just had to come on and write my own! This nail salon is a must visit! It is pleasantly beautiful on the inside, the nail technicians and the owner are an absolute delight, very warm and welcoming! Very reasonable prices for such great service and high standards ! From feeling a little nervous to try out a new spot, I'm so glad it was retention nails & spa, it will for sure be my nail place from now on and highly recommend! Can't wait to try out some of the other treatments! read more

Retention Nails & Spa - Nail Salons Near Me - Charlotte, North Carolina