I was disappointed in the manicurist. The place is clean and has a nice atmosphere but unfortunately that's not all there is to it! A good manicurist pays attention to the details of the craft.
I asked for a manicure and pedicure and after I was put on the spa chair I was handed a menu of options to choose from. Felt unheard or misunderstood when I asked for a regular pedicure and still get a menu after I've been soaking my feet.
I had asked for a gel manicure and regular pedicure.
The pedicure was less than standards. She didn't remove the hangnail I had and felt she created more rather than removing it properly. I needed to direct her over and over again. She cut my skin. Didn't cut my toe nails down enough as I had requested. They were also not filed properly as after a couple of days I was in pain again. The nail polish was eh, for lack of a better word, and the cotton she used to separate my toes stuck onto the last two toes and I had toilet paper dry onto my nail-bed which looked gross after I ripped it off.
The gel manicure was less than "okay" I asked for a simple color but I think my 5 year old niece would have done a better job painting my nails. Add salt to injury, two days later 2 of my 10 nails just cracked and fell off. I mean completely pooped out. The entire gel. Weird right? I went back, they fixed it. But then the day after 3 more fell off. I demanded a whole new set, and I said I would stop by after work (5:30pm) they were busy told me to come back again the next day which I didn't appreciate since I was coming in with an appointment. Sadly, 2 more popped right off that day and my nails split. (There is a good way to file nails and a bad way that cause your natural nails to split and break off.)
When I returned on a Saturday, I waited another 20 minutes after my scheduled appointment. I had to ask how much longer I had to wait as she disappeared to the back when she sat me in her chair.
At first, I felt She did a nice job, gave me a a change of color and I picked French Tip, as a courtesy I wasn't charged extra. I also asked for a thick tip, but looking closer, one hand was thicker than the other and my nails felt like paper. Not the usual gel comfort I am used to experiencing. I had to be extra careful because I felt they bent when I did simple tasks like open a drawer. Mind you I used short nails. I am not a manual labor kind of person. However I do type a lot! As such my nails are short not long at all! Needless to say, unfortunately they all cracked and split. Thank God I had thick French tips so when I had to file them down, they still looked normal, but keep cracking. I have yet to find a new place.
I use gel, because I don't like my nails to crack, something isn't right with their products. In the 10 years I've been using gel nail polish my nails have never split or cracked. Matter of fact when I stop using gel, my nails are still strong. So I am confused.
They were polite, did apologize for the inconvenience and explained that accidents happen.
Unfortunately, in my opinion, they don't live up to their name, and far from "nailing it". read more