I cannot emphasize this enough... DO NOT COME HERE! I came on Wednesday, 5/29/24. I had asked for a gel x FILL and a pedicure. They quickly sat me down. The lady that did my gel x asked me what I wanted to do and I told her I wanted a fill. After that, the lady that did my pedicure was asking me to adjust my position, so I had to direct my focus to her, and before I knew, the lady that was supposed to do my gel x fill CLIPPED my nail off. At that point it was too late so I didn't say anything. I asked her to do a multi-color cow print design, in which I admit, she did a fairly good job on. I was happy with my service overall when I left. Come Friday, 5/31/24, I was brushing my hair and that is when I really noticed that one of my nails was lifting from the base of the nail. I quickly inspected my other nails, and 8 out of 10 were already lifting. I contemplated contacting them, especially since I had a busy schedule over the weekend, but on Friday afternoon, I did not think it was fair and I called to let the front desk lady know that they were lifting and if they could fix for free. She said to come in and they would do it for free. I came in today, Monday, 6/3/24 to get them fixed. The same lady that did my gel x on Monday was the same one that did my nails. I could have requested someone else, but I wanted her to fix it since I had given her a $10 tip days before and I felt it was only right for her to fix her mistake. The entire time I kept on showing her where the nails were lifting, only for her to gaslight me into saying that they weren't. When nails lift, the machine will flick off the loose pieces, and it happened to all of them. Mind you. She did not want to do one of the nails that was lifting. She barely filed down my nails, she didn't take off all of the base color, and to top it off, she didn't even bother to fill the nail to restructure and stabilize it. She went straight to adding a base coat. I can still see the air bubbles underneath the nails. What really irked me was that two of my nails have towel fibers on them. She saw them and I wanted to give her a chance to own up to it and fix it and she didn't. After she "finished" I got up and left. I could not stay there one second or I would have blown up and made the experience uncomfortable for others around.
I am infuriated. All I wanted was for a fill, not a new set. I was expecting that with a new set my nails would have not start lifting at day 2. The least she could have done is soaked them off and give me a completely new set. The set I came in with prior was stable and strong. Wednesday was my first time visiting them and I cannot believe that they couldn't not make the experience good for me. I will definitely not be coming back. I paid $130 for services and $20 in total for tip. I will be submitting a complaint to the CA Board of Barbering and Cosmetology and I saw none of the drilling pieces being disinfected after reuse. read more