I called to reschedule an appointment and because no one there is competent enough to handle an…read moreappointment change, I show up and they already have someone and none of the other ladies are free. I reschedule there and call today and the person I scheduled with is not working. I have been going here for 14 years.... Putting up with this occasionally.... But now my nails are over 4 weeks and I am traveling for the next 2 weeks. My daughter already goes some place else once they completely screwed up her nails....... I will now go somewhere else as well.

I've been coming here for over 20 years. About a year or two ago one of the long time nail techs…read moretook over the business as the original owner retired. I always love coming here because the vibe is chill and I can relax. New owner remodeled and the massage chairs are comfy. Easy to get an appointment to accommodate your schedule. Also the manicure pedicure last longer than other salons as they use good products. I don't feel like I'm in a factory and rushed here.

My appointment was changed the night before from Then my nail tech Lorena was still 30 + minutes…read morelate, which is fine because it happens .. however she didn't even apologize for the lateness then took her sweet time settling down before starting my mani pedi. I had SNS powder on my nail prior to arrival. After soaking my nails.. She left some powder residue on my nails . I asked her to remove it bcs it will cause the polish on top to crack prematurely once the residue starts rising (do I have to explain this to a nail tech?) . She said she didn't remove it bcs she didn't want to scrape my nails any further. OK but did I ask you that or did I ask you to remove it? She painted my nails and left a noticeable streak (see picture) then when I tell her about it she gets defensive. Giving an explanation that she needed to get polish on the corner but if she did a new coat it would be too thick. I don't want to hear excuses. Overall it was not a clean set. You can see the pictures and judge yourself. On top Of it all it was so overpriced AND MY NAILS CHIPPED THE NEXT DAY. BEWARe Wait till other salons or open unless you want to waste your money.

I liked the Ambience and the way they did my nails different experience than going to a regular…read morenail salon

Very disappointing experience at Victoria Nails and Spa…read more I'm currently on a broken foot and called ahead to say I would be 12 minutes late to my appointment with Vivi I was told to come. I arrived at 2:42 PM and was refused service. The manager at the front desk who declined to give his name gave me attitude and told me "I told you if you're over 10 late she isn't taking you, and said I don't care about your injury that has nothing to do with me". How disgusting. This was my second day coming in. The day before, I was told she was fully booked. I returned again paying for Ubers both days due to my injury assuming a little grace would be extended. Instead, I was turned away. While I calmly explained my situation and simply asked if she could accommodate me for a quick fill, Vivi repeatedly said "oh my God" as if my presence was an inconvenience. The tone alone said enough. What's unfortunate is that I've previously been patient when she ran behind, didn't call as promised, or seated other clients before me despite my appointment. I waited without complaint. Loyalty clearly wasn't mutual. I spend hundreds here for myself and my family. Respect costs nothing. I won't be returning.

My second time visiting this nail salon. Both times the service was great. William took his time…read morewith this set & needless to say I love it!

Wonderful basic manicure, pleasant technician, clean salon, reasonably priced, will returnread more

Everyone is so nice and they know everyone by name. I have been going here for a year and Kelly…read moredoes an amazing job. Also the pricing is great especially compared to others in the area.

Ugh this place is so amazing! I've been here on separate occasions. I'm not a regular customer but…read moreevery time I came to get my nails done, I was never disappointed. FYI - I always came during slow hours because I have more flexibility with my school schedule. Sylvia worked on my nails today and I was so impressed with my nail/hand transformation that I had to leave a review (my nails really were that bad. I'm currently in grad school and I have anxiety and a really bad nail biting habit). I'm a simple girly - I asked for a green chrome inspiration from a Pinterest photo and she showed me the options they had that best resembled the photos. I was offered a pedicure and a massage while sitting in my chair, and even if I declined, Sylvia gave me a short back and hand massage as my gel nails were finishing up. I think I would like to come back for a massage for sure, though. I truly recommend this place in the Bronx! For the service and quality, I'll give them all my money if it means being taken care of like this!

Up until today, I've always had good experiences at this salon. I've been here several times,…read morethough I hadn't visited in a few months. Unfortunately, my usual technician (Andy) no longer works there, so I went with whoever was available. The gentleman who did my gel pedicure was fine overall, although he did insist on a color different from what I requested. The pedicure itself came out okay, so I didn't push the issue. I was then told to wait for someone to be available for my nail set, but the wait was very long, especially considering I had made an appointment. When the nail technician started, she asked if I had a design in mind. I showed her a photo, which she took a picture of, but the final result looked nothing like the reference. My nails were extremely thick and wide. When I politely asked if they could be made thinner, she became visibly annoyed and even laughed, saying no. I asked again for them to be narrower and for the corners to be rounded, and the response was the same--frustration and irritation just for asking. After that, there was also confusion and disagreement over the color, and at that point I realized I wasn't really being heard, so I stopped trying to speak up. When I went to pay, the owner asked how everything was. I explained that I wasn't satisfied, and he immediately sat me down and genuinely tried to fix the situation, which I truly appreciated. Unfortunately, the issues couldn't really be corrected without removing everything and starting over, which wasn't going to happen. In the end, I paid $151.68 for nails I truly dislike. I understand that nail services are expensive, but when there are so many salons to choose from, I'd rather spend my money somewhere I feel listened to and leave feeling confident and happy with the service. This experience was really disappointing, especially because I've had good visits here in the past.

Great service and amazing work the manager made sure she had the colors I wanted and helped me!read more

Beautiful job! I got a full set of acrylics with French design! I love it! I was specific on the…read morepink I wanted and how thin I wanted the line and they did an amazing job!

Completely destroyed my hair. The girl said that she knew what she was doing but didn't. I wanted a…read morebalayage. Instead of giving me a highlighted look she bleach almost my entire head. She was careless of the time and left it in way longer then she was supposed to. When she was done washing the bleach out of my hair and brought me over to the chair, the towel still on my head she told me "don't be alarmed" before she reveal the burned mess that she had done. My hair was so burned that it was impossible to comb through without it completely breaking off. My hair felt like rubber bands and looked like stretched out winterfresh gum. I was crying for hours. After all that the girl didn't even apologize. She actually seemed like she didn't care and like it was somehow my fault. Worst experience I have ever been through.

Eva literally just worked a miracle! I am so grateful to have such an amazing hairdresser just a…read morestone's throw away! #guardianangel

I tried this nail salon for the first time because it was recommended to me. I got there at 9:30 am…read moreand didn't leave until 2:50pm, long wait! I asked for a specific shape and design and I was assured it can be done. Everyone was nice but I won't be back thank you, the pictures will speak for itself. I did like the pedicure. FYI::: I will stick to the actual person who did the nails on the left she's expensive but well worth it!!!! Her ig is Duttygyal_

Hannah, Dana & Lily are amazing!! Jimmy is hands down an…read moreartist on his own level. Stephanie is a pedicure God!

I came in for a same day appointment with Chase on November 7th, wanting a full set with design and…read moregot exactly that! Not only did Chase execute what I showed him to a tee, he also did so in record time since he works with BIAB It's now been 25 days and I have never had a full set last this long without damaging or breaking a whole nail since I am not very gentle with my hands. I was there at noon and the ambience was chill, and not very busy which I enjoyed a lot. *The only reason I'm giving four instead of five stars is because although I was on time for my 12pm sharp slot, he hadn't begun working until almost 1230 so even though be worked very fast, I ended up running behind on time for the day. Other than that I would 10/10 recommend coming here and having your hands quickly blessed with BIAB! Twenty-five days and they still look and feel fresh even with the minor dings! I'll definitely be going back

If I could give zero, I would. I hadn't been here in a long time because they left a bad taste in…read moremy mouth but I started coming back because I figured I'd give them another try and now I'm convinced to never come back. They're obviously trying to push people to getting the SNS powder nails which I used to love but stopped getting. I made a few appointments for UV gel manicures and didn't have any complaints for my first visit. The second, however, my nails began chilling within two days which is ridiculous. I was unable to get them fixed which ended up with much of the gel coming off and taking some of my nail layers with it. I returned on Wednesday (3/22) and asked for them to remove the gel and I decided to get a regular manicure to give my nails a break. The first red flag (aside from their UV gel chipping a day after getting it applied...) was that the tech didn't soak off my UV gel. All the other items I've gone to get a soak off and redo my gel manicure, they first filled a bit of the gel off to make it easier to soak off, put acetone-soaked cotton on each of my nails and cover them with foil, and then after some time, they'll remove the rest. This time, the tech legit, tried to file of all of the gel with the electric file. She went over my own nail multiple times and I had to tell her to be careful not to file my nail. The cotton and acetone was left on my nails for literal minutes. Not at all long enough to soak off properly. She put on the nail polish and you could tell that my nail surface was uneven (still is). I just took off the polish today (3/25) to redo it because it looked so shoddy and you can clearly see that there is still base coat gel left on my nails. My actual nail layers were filed unevenly and my cuticles look shite. Hopefully I can look back at this review to remember that some businesses are just not worth a second chance. Never again.

If I can give this establishment zero stars I would. Clara used to have good and professional…read moreworkers. They are now unprofessional and talk to each other while Doing customers pedicures. My spa pedicure didn't even last 4 days before i had nails that started chipping. Payed almost 60.00 plus a tip. Horrendous, save your money and go somewhere else.

I was in the area and really needed to get my nails done. I'm a dip mani, regular pedi kinda girl…read more I've been going to the place I usually go to for years so it was scary to try a new place. That being said! So glad I stopped in! It was a rainy Saturday morning, I expected it to be empty. It was not! I ended up making an appointment for 1pm. I came in for my appointment and was seated for my pedicure right away. I needed to soak off my old dip mani and I prefer to do that while I get my pedicure. It was a very relaxing time. The chair has the massage feature too!! I wasn't sure what color to go with for the weather but still some sort of pastel for the season.. Beti was super helpful in this regard. Beti did both my pedicure and manicure. She was very professional, patient, and polite. She even helped me find a pedicure color match for the manicure!! She also fixed FIVE broken nails. I wanted to keep the shape and length. Bet ya'll cant tell which ones were broken! Thank you, Beti! If you are in the area, this is the spot to go to. Total was about 60 bucks. Nails still look good a week later and I work with my hands.