I called to reschedule an appointment and because no one there is competent enough to handle an…read moreappointment change, I show up and they already have someone and none of the other ladies are free. I reschedule there and call today and the person I scheduled with is not working. I have been going here for 14 years.... Putting up with this occasionally.... But now my nails are over 4 weeks and I am traveling for the next 2 weeks. My daughter already goes some place else once they completely screwed up her nails....... I will now go somewhere else as well.

I've been coming here for over 20 years. About a year or two ago one of the long time nail techs…read moretook over the business as the original owner retired. I always love coming here because the vibe is chill and I can relax. New owner remodeled and the massage chairs are comfy. Easy to get an appointment to accommodate your schedule. Also the manicure pedicure last longer than other salons as they use good products. I don't feel like I'm in a factory and rushed here.

My appointment was changed the night before from Then my nail tech Lorena was still 30 + minutes…read morelate, which is fine because it happens .. however she didn't even apologize for the lateness then took her sweet time settling down before starting my mani pedi. I had SNS powder on my nail prior to arrival. After soaking my nails.. She left some powder residue on my nails . I asked her to remove it bcs it will cause the polish on top to crack prematurely once the residue starts rising (do I have to explain this to a nail tech?) . She said she didn't remove it bcs she didn't want to scrape my nails any further. OK but did I ask you that or did I ask you to remove it? She painted my nails and left a noticeable streak (see picture) then when I tell her about it she gets defensive. Giving an explanation that she needed to get polish on the corner but if she did a new coat it would be too thick. I don't want to hear excuses. Overall it was not a clean set. You can see the pictures and judge yourself. On top Of it all it was so overpriced AND MY NAILS CHIPPED THE NEXT DAY. BEWARe Wait till other salons or open unless you want to waste your money.

I liked the Ambience and the way they did my nails different experience than going to a regular…read morenail salon

I came here yesterday afternoon out of desperation as I couldn't go to my normal place in Queens. I…read morehad a two week old builder gel set with almond shaped tips that needed refreshing, with three nails needing repair on my right hand. Positives: I was immediately assigned to a manicurist despite the crowded waiting area. He worked pretty quickly and I was finished in under an hour. Ultimately, my nails were acceptable. The shape was close to what I wanted but not exactly. The color compliments my skin tone, and my nails feel sturdy. Concerns: The filing and buffing of the nail was a bit too rough for me. It was so rough that he ended up chipping and cracking the builder gel base of 3 other nails, as well as damaging the existing tips. This all resulted in me needing a new set essentially. Somehow after all of that filing I still saw remnants of my red gel polish from my last set on the edges of the nails. I knew I had a little dry skin around my nails having returned from a vacation. But he was a bit aggressive with the cuticle trim. My hands were a bit sore immediately following the manicure and I was afraid for possible infection. But thankfully 12 hours later they've returned to normal. The builder gel application was too thick. So much so that when I put my hand under the light to cure it was burning more than normal. I had to frequently pause to give my fingers some relief. It also left me nervous about how the ultimate nail shape would be. Because he was so fast he wouldn't let me even look at colors to choose from, but rather pointed to a mannequin hand and said pick a design. I ended up with a neutral base and ombré holographic chrome on the tips. Lastly two customers were serviced next to me during my visit. I think the speed is a nice but it doesn't seem like much sanitation is happening in between customers. I didn't see the station being wiped down or tools cleaned. I'm used to seeing bottles of seabreeze or other antiseptic products at the station and none were in sight.

ATTENTION BLACK PEOPLE: Copying my review from the Pelham…read moreNail Bar. It's the same owners, so same scam! I was really hoping that with the opening of this new location - and knowing it is owned by the same people behind Victoria Nails & Spa at Bay Plaza mall - that some of the issues I experienced at the Bay Plaza location would not continue. Unfortunately, after giving this location three chances, I had another experience that left me feeling overcharged and extremely disappointed. Marcus did my feet, and I actually really liked the work he did but I had to talk him through some things. I have attached a photo because I want to be fair about that. However, I was charged $100 for a service that was advertised as $65. I initially assumed the difference (though ridiculously high) was because I had rhinestones, but I was also charged an additional $20 for "designs." Based on the pricing and the service I received, I did not understand how my total came to $120 from a $65 special. I have also attached my receipt. What makes this particularly frustrating is that I am someone who consistently tips based on the quality of the work and of course customer service skills. I have no problem paying someone well when I feel the service warrants it. What I do have a problem with is feeling like I have to scrutinize the bill to make sure I am not being charged for things I did not understand or agree to. And they all love to act like they don't speak English or understand your requests so they can charge you the most expensive thing. Don't fall for it. I have also noticed a pattern in my experiences where staff become unusually attentive or overly friendly right before I end up questioning the inaccurate prices. That has made me increasingly uncomfortable. My previous experiences at the Bay Plaza location are also part of why this was so disappointing. I went there for more than a decade, and one of the reasons I eventually stopped going was because of the way one of the managers, particularly the young manager with the glasses, speaks to customers. Especially when they know they are scamming hard working people. I have personally found his interactions with people, particularly Black women, to be disrespectful and unnecessarily loud and confrontational. That is a tactic, he knows what he is doing. How evil! I am specifically sharing this review because I do not want other Black customers to feel pressured into accepting a price they do not understand. Please ask questions, confirm the price before the service, and carefully check your receipt. If something does not match what you were told or what is advertised, speak up. And if you're trying to explain what you want and they act like they don't speak English well do not move forward until you get an English speaking person! I personally will be taking my business elsewhere, even though I genuinely liked my nails. My feet too but it was not worth $120. Good work should not have to come with the feeling that you need to defend yourself over the price afterward. I hope management takes these concerns seriously, because customers deserve transparent pricing, respectful treatment, and consistency-especially when a business is advertising promotions.

Wonderful basic manicure, pleasant technician, clean salon, reasonably priced, will returnread more

Everyone is so nice and they know everyone by name. I have been going here for a year and Kelly…read moredoes an amazing job. Also the pricing is great especially compared to others in the area.

Amazing nail salon!! Idk why they don't have 5 stars their work is amazing and check their…read moreinstagram for more photos. I know a lot of girls who go here and their work always looks good in person so I started to go and I totally understand the hype. I feel like their prices are fair for how nail prices are now and the workers are friendly. Usually during Christmas they give gift bags to all their customers. Theres a boba place next door I'm not sure if they own or not but it's delicious there too! I always have a good experience here

They're basic pedicure is a rip off and does not include much and if you are getting a regular…read moremanicure their fans suck. Also the air conditioning is on and off like you are in the ghetto. Like most nail artists they are pushy and rude!

Great service and amazing work the manager made sure she had the colors I wanted and helped me!read more

Beautiful job! I got a full set of acrylics with French design! I love it! I was specific on the…read morepink I wanted and how thin I wanted the line and they did an amazing job!

Completely destroyed my hair. The girl said that she knew what she was doing but didn't. I wanted a…read morebalayage. Instead of giving me a highlighted look she bleach almost my entire head. She was careless of the time and left it in way longer then she was supposed to. When she was done washing the bleach out of my hair and brought me over to the chair, the towel still on my head she told me "don't be alarmed" before she reveal the burned mess that she had done. My hair was so burned that it was impossible to comb through without it completely breaking off. My hair felt like rubber bands and looked like stretched out winterfresh gum. I was crying for hours. After all that the girl didn't even apologize. She actually seemed like she didn't care and like it was somehow my fault. Worst experience I have ever been through.

Eva literally just worked a miracle! I am so grateful to have such an amazing hairdresser just a…read morestone's throw away! #guardianangel

I've been coming here for years. The service is great. However, today is July 31 and it's hot and…read morehumid outside. The door is open. fans are on and there's no AC. It's a Friday night. I came here straight from work and I am perspiring through my work clothes so I'm not happy.

it was an amazing experience ,, service was amazing,, i asked for a light pink natural came out…read moreamazing the quality was spectacular it was a nice time you should definitely go vist the price is amazing as well

I came in for a same day appointment with Chase on November 7th, wanting a full set with design and…read moregot exactly that! Not only did Chase execute what I showed him to a tee, he also did so in record time since he works with BIAB It's now been 25 days and I have never had a full set last this long without damaging or breaking a whole nail since I am not very gentle with my hands. I was there at noon and the ambience was chill, and not very busy which I enjoyed a lot. *The only reason I'm giving four instead of five stars is because although I was on time for my 12pm sharp slot, he hadn't begun working until almost 1230 so even though be worked very fast, I ended up running behind on time for the day. Other than that I would 10/10 recommend coming here and having your hands quickly blessed with BIAB! Twenty-five days and they still look and feel fresh even with the minor dings! I'll definitely be going back

If I could give zero, I would. I hadn't been here in a long time because they left a bad taste in…read moremy mouth but I started coming back because I figured I'd give them another try and now I'm convinced to never come back. They're obviously trying to push people to getting the SNS powder nails which I used to love but stopped getting. I made a few appointments for UV gel manicures and didn't have any complaints for my first visit. The second, however, my nails began chilling within two days which is ridiculous. I was unable to get them fixed which ended up with much of the gel coming off and taking some of my nail layers with it. I returned on Wednesday (3/22) and asked for them to remove the gel and I decided to get a regular manicure to give my nails a break. The first red flag (aside from their UV gel chipping a day after getting it applied...) was that the tech didn't soak off my UV gel. All the other items I've gone to get a soak off and redo my gel manicure, they first filled a bit of the gel off to make it easier to soak off, put acetone-soaked cotton on each of my nails and cover them with foil, and then after some time, they'll remove the rest. This time, the tech legit, tried to file of all of the gel with the electric file. She went over my own nail multiple times and I had to tell her to be careful not to file my nail. The cotton and acetone was left on my nails for literal minutes. Not at all long enough to soak off properly. She put on the nail polish and you could tell that my nail surface was uneven (still is). I just took off the polish today (3/25) to redo it because it looked so shoddy and you can clearly see that there is still base coat gel left on my nails. My actual nail layers were filed unevenly and my cuticles look shite. Hopefully I can look back at this review to remember that some businesses are just not worth a second chance. Never again.

I was in the area and really needed to get my nails done. I'm a dip mani, regular pedi kinda girl…read more I've been going to the place I usually go to for years so it was scary to try a new place. That being said! So glad I stopped in! It was a rainy Saturday morning, I expected it to be empty. It was not! I ended up making an appointment for 1pm. I came in for my appointment and was seated for my pedicure right away. I needed to soak off my old dip mani and I prefer to do that while I get my pedicure. It was a very relaxing time. The chair has the massage feature too!! I wasn't sure what color to go with for the weather but still some sort of pastel for the season.. Beti was super helpful in this regard. Beti did both my pedicure and manicure. She was very professional, patient, and polite. She even helped me find a pedicure color match for the manicure!! She also fixed FIVE broken nails. I wanted to keep the shape and length. Bet ya'll cant tell which ones were broken! Thank you, Beti! If you are in the area, this is the spot to go to. Total was about 60 bucks. Nails still look good a week later and I work with my hands.

If I can give this establishment zero stars I would. Clara used to have good and professional…read moreworkers. They are now unprofessional and talk to each other while Doing customers pedicures. My spa pedicure didn't even last 4 days before i had nails that started chipping. Payed almost 60.00 plus a tip. Horrendous, save your money and go somewhere else.