**** SOFT OPENING ****
Things I wish I knew before going:
- check the instagram for their prices
- make sure to research your nail artist/technician and dont put "any" for your appt
- expect to be there for 2+ hours if you're doing 2 services and they don't give you 2 technicians
First off, the workers there are SOOOOO nice like I could not have asked for anything better. This is not a reflection of how I was treated or any workers in particular, more about the business and the team as a whole.
First off, personally I've moved around a lot so I've had my fair share of salons, but i've never been there for over 2 hours for a gel pedi and gel mani. The whole point of gel is to last longer without the wait of air drying. So this may be super normal and I've just been going to odd one off salons who aren't taking as much time, but even with like a 8-10 min massage with hot rocks etc a lot of add ons, it's never been an hour in the chair for a pedicure. Also other places have started doing / prepping my nails while i'm getting my pedicure. Obv they don't have to do this, but for gel french tips on natural nails, I don't think an hour is necessary.... and that's just the basic drill prep. No soak, no massage.
Next, 2/10 of my fingers got cut during the drilling process. This has never happened before, but accidents happen. Fine. But I had gotten suspicious when the artist was redoing the french tips 3-4 times on my nails. (hence why I don't believe every simple (no real design) gel manicure will take 75 mins for them (like the manager said) Lastly, My gel pedicure has wrinkles, physical wrinkles like texture, something I don't even get doing gel on my own toes at home.
When I was paying, she kept switching the total between 3 numbers: $85, $110, $115. That wasn't exactly reassuring, make sure to have their soft opening instagram on standby, tbh I had no idea it was their soft opening. I compared the prices with other salons on their website and it looked the same, but sf might be more expensive.
Their business is VERY broken apart. There's no customer service contact info on their website, so unhappy with the service I dmed their account. At first I was told I could get a refund for the manicure by someone on their team. But I showed them my pedicure as well and asked for a manager. They didn't have manager contact info, so i had to give my number for them to call once they got into the salon. she never called me. I had to reach out on instagram again to ask what number to call. They just gave me the salons number and said she's there now. She told me to come in and she can fix my nails, reluctantly I did so bc it didn't sound like there was any other solution. I don't even know if I wanted a full refund, definitely don't think I should've paid full price though for uneven nails that weren't symmetrical. So I had to go back and she drilled the gel off again, then redid the manicure, but there's only so much you can do when your nails got cut unevenly. Pedicure wasn't touched.
The place is clean one nail tech always cleans between her clients and i loveeee that, they didn't have all the colors on the swatches, no massage chairs, and play fire music. read more