Tiffany and Alan are good nail techs. I have been going to this nail shop for about 2 years now. I absolutely love the product they use and the work they do, it is honesty different from all the other shops. That is the main reason why I kept being their customer. On October 9, 2018 was the last day I decided to stop being their customer. I went in October 4, 2018 for a fill and I brought my sister along for a full set. My nail broke while cleaning my dinning table the day after. My sister's had 2 broken nails as well. The day my nail broke I sent a text to Tiffany and Alan explaining to them that my nail had broke and if they could let me know when they were available and how much it would be to get it fixed. They read it but never replied. I left it alone because I know they are busy. I let the weekend and Monday go by. I still didn't get a reply so Tuesday I should up an hour before they closed. Google says they close at 8 PM and on their door at the shop it say they close at 8 PM. I arrived at 6:30 PM, she asked me what I wanted. I explained to her that I had texted them about my broken nail and received nothing back. I waited for her to response if she was able to fix my sister's and my nails, again I didn't get answer so I waited. Tiffany was with a customer and I could tell she was bothered by me walking in. Remind you that her door has a sign that says walk-in's welcomed. When she was done with our nails, I accidently smeared my polish and I went up to her and she fixed it in a angry way. I said thank you and didn't get a "your welcome" or anything. I was bothered by her attidude and vibe but I finished drying my nails and I asked her how much I owed her. I went up and gave her my card, she pointed to a sign and I read it. saying after you leave the shop they aren't responsible for them and if wanted fixed it would $5 cash only. I asked her what about it? In a rude manner she asked "you don't know english?" I was very offended. So I said yes I read it but why are you showing me it? she said "you have to bring cash" I just said okay. She gave me my card back and I told her Tiffany I would appreciate it if as your customer you guys don't ignore me or simply tell me you no longer want me as your customer. she yelled at me and said "you get your nails done, be quiet and leave". I tried explaining myself that as their customer I didn't feel welcome, she cut me off and started yelling at me threatening me that she would call the cops. I honestly didn't feel like she needed to do that because I was not the one yelling at her. I simply was trying to communicate with her that I really loved her work but Everytime she did my nails I didn't feel welcome. I felt like she had an attitude. As I tried to explain myself she blamed me for not making it to her daughter's gymnastics. As her client I don't know her everyday schedule. I respected that they get booked, again I didn't receive an answer so I did a walk in. She could have communicated to me that she had somewhere to be and that they would close before 8 and I would have understood and came back a day that she was available. She had no communication with me. I have seen her catch an attitude with a couple of her clients but not the way acted with me. Before I walked out her shop she threaten me saying she had my credit card number and phone number. I told her she could do what she wanted but the trouble would be for her not me. I also adviced her to be careful how she acts and speaks with her customers because just like she lost one she could lose many more. Everyone who knows her would never expect this kind of act from her, it really surprised me! I should have been able to tell her what bothered me without a problem, as a business women she should've handled things better. Her and her husband are the only ones who work there so I couldn't complain to anyone else, remind you I was not rude about it at all. I was more professional about it than she was. I guess she picks and chooses what customers she likes and doesn't like. Don't get on her bad side. They have to remeber that they are not doing us a favor, we pay for our services and because of that their shop continues to stand, read more