A friend of mines daughter needed a ride to Wesley Chapel from the West End…read more As we were riding she asked if I knew a place she could get her nails done. I didn't but I knew the Kroger shopping center has been here for at least 30+ years and almost every Kroger shopping center has a nail shop somewhere within the development. We entered about 2pm on a Friday afternoon and it was pleasantly not full of people and there was no wait. She got her nails done and I decided to get a pedicure since I haven't had one in a while. The lady that did my pedicure was so friendly and funny. This location is a good 40+ minutes from my home if the traffic is on my side and I'd happily come back for another pedicure when needed. Great service, clean and pricing was just what I expected for a basic pedicure.

First time back here after the renovations. It's really nice inside,m. Although it is nice inside,…read morethe updated modern aesthetic is costing us consumers more money for services. I went in for a gel polish change and was charged $25! WTF! when did a gel polish change became $25?? sheeshhh! no shade, buttt in this area!? that's unacceptable. also, for that price she didn't do anything spectacular besides polished my toes lol. they were not busy. It was 1 person in front of me waiting to be serviced and I waited about 10 minutes before I was able to get my polish changed. OVERALL 3.5 its just honestly another overpriced nail shop

They provided excellent service to my mother and I, I'd go back to them every time. Plus the music…read morewas good and they were very polite and friendly.

Poor Customer Service. No communication . Not a luxury experience at all. Not treated well…read moreunfortunately.

I won't be returning. They charge for every little thing I told him I wanted French and he tried to…read morecharge me $10 more for it to be a deep pink French then for my toes I got a luxury pedicure for $40 and they tried to charge me $20 for gel. My nails are bulky. $200 later

Save your money and go somewhere that actually values customers. Culture Nail Shop was one of the…read moreworst experiences I've had. The staff is extremely rude, and the work does not match the prices they charge. I asked very calmly if the nail tech could fix the color, and she laughed in my face, walked off, and never returned. No apology, no correction, nothing. The owner was just as bad completely dismissive and disrespectful, with zero interest in resolving the issue. It's clear customer satisfaction is not a priority here. What really stood out (in the worst way) is that I was still expected to pay full price for poor, unfinished work and then asked for a tip on top of that. Unprofessional, overpriced, and disrespectful. I wouldn't recommend this place to anyone.

Took too long and nail was very thick. Nail tech was in a bad mood. They said they didnt want to…read morebe at work.

This is the second time I've come to get my toes done and I'm here to stay! They listen to my shape…read morepreferences and deliver every time. I got the deluxe pedicure and it was delightful. Great massage, scrub, and hot rag.

I came here for a quick mani pedi. I couldn't get into any of the places I typically go, so I…read morefigured I'd give this a whirl. I can tell from the careful appointments and layout (as well as the grand opening sign) that this place is newer. Don't let the plaza it's in fool you, it's aesthetically appealingly! As for a basic mani/ pedi, I paid 45 plus tip. I brought my own clear for my nails and chose hot pink for my toes. Their color selection is based off the gel they have to offer. They use the regular from the same set-- which I think is smart and cost effective. I was a little anxious because many of the staff kept coughing-- and Covid is real despite folx acting otherwise. But the staff was masked and so was I. Some of the other clients were not-- which is why I've preferred to go to places that have just one client at a time. Overall, my nails came out good. She listened when I said not to over clip my cuticles and I feel good about the way it looks. Let's see how it holds up.

Just moved to the area and little did I know that saying I did. OT want gel on my toes would create…read morehavoc. The lady snatched the little toe separator from my toes and slapped the cocoa butter on me and half massaged my legs and feet. Mi d you I had to tell them I only had half my pedicure because she was not going to give me all things listed. I was spending $55...I need everything listed. Even after the service she never said sorry or my. Ad... nothing. I would ever go back to this salon again. Linda did my nails and she was the ONLY person that showed empathy. If you want basic service from Nasty, rude people who look like they they are miserable...this is the salon for you. Otherwise, keep moving.

Very clean. Friendly owners and staff. Always feel better once I see them. Highly recommend you pay…read morethem a visit.

I would refrain from allowing the man to do any nail polish. He paints unevenly and always leaves…read morepolish on outside of your toe nail. Someone said it looked like a toddler did my toes. Paid $25 and I feel robbed

The BEST massage I ever had Ginger was amazing the ambiance was so serene and relaxing. I didn't…read morehave to instruct her how to massage me it was like she listened to my body as it spoke to her. I'm definitely going back again in two weeks. I can highly recommend this place.

This place was the best A husband wife team with lots of holistic experience me an my friend got…read morethe foot flexology was worth every dime they offer special services for diabetes and cancer patients such as non tonic nail polish rubs for arthritis they offer gemology classes to get your healing stone we had not tried that but we are going to make this a place to visit

I was there for almost 2 hours for a simple refill , that was the first red flag. the lady who…read morestarted doing my nails couldn't complete my French tip and that's when I should've just asked for something else because they do nails poorly. I went back to fix it asked the nail tech who wind up finishing my nails to repaint them she tells me I should've said something yesterday granted i should've, but after almost 2 hours for a refill I was hungry and ready to go, plus I had to get back to my kids I didn't have another 30 mins to wait to fix this horrible job! For a 60$ refill she should've just repainted them like I asked I shouldn't see smeared polish. lesson learned I know where not to go do my nails from now on!

Where do I start? I should've know to keep it moving when I walked in the nail shop and the kind of…read moremusic that was playing! I cannot believe this place is in business! I went and got a full set and a pedicure! I want to cry! I couldn't be believe how these people were doing my nails and my feet. They are fresh graduates and that's plain and clear! These people are taking peoples money and that explains the prices. I'm not even the kind to leave reviews, but after leaving this bum nail shop, I had to research it and see the reviews because ain't no way these people are still in business!!!!!! My toe nail polish is already lifting up. This lady has nail polish smudges all over my feet and ankles. She act like this was her first time doing a pedicure. Ong I wanted to scream! My ombre nails looks like an ice cream scoop that's melting, I have glue all over my cuticles and all up under my nails. Like this is crazzzzzyyyy! Why in the world are they open. I wouldn't even let a child wear these people polish! I'm livid! I do not play about my nails and feet and soon as it loosens up I'm removing this asap! They had do shut that nail shop down! It's 2024 ain't no way nobody walking around with these people nails sets ! You guys it's straight horrible!

This was my very first time coming to this nail shop, and I honestly couldn't have had a better…read moreexperience especially with Vivian. I came in knowing I wanted Valentine's nails but didn't have every detail figured out, and she took her time walking me through everything. She was incredibly kind, patient, and professional from start to finish. Vivian made sure the shape was perfect, the artwork was clean and detailed, and the colors came together beautifully. She consistently checked in to make sure I was comfortable and happy, which meant a lot to me. Her energy and vibe were amazing so positive, welcoming, and calming. You can tell she truly cares about her clients and takes pride in her work. I left feeling confident, satisfied, and excited to show my nails off. I will absolutely be coming back, and I can confidently say Vivian is now my go-to nail tech. If you're thinking about booking, don't hesitate ask for Vivian.

!!AVOID THIS LOCATION!! I decided to give Chan & Bay Nails a…read moretry again (against my better judgment) after a previous negative experience 5 yrs ago.On New Years Eve, I decided to get SNS nails and a pedicure. I spent over $100 plus gave tips to both of my techs.My pedicure was serviced by Linda, who was sweet & did a great job on my pedicure.The quality of the SNS nails, serviced by John, was another story! Not only did they not look the best but within 3 days of my SNS nails, the nail on my index finger started peeling off from the base of my nail.I was not able to come back until the night before the snow storm, 1-9-25 to get it corrected due to my work schedule. Google stated they closed at 8pm.I arrived in the parking lot literally at 7pm and saw the OPEN sign was turned off so I called. The guy at the front desk refused to allow me to get it fixed after I explained I checked their salon hours on google, drove all the way there, and the nail came off in only 3 days. He didn't care and told me "everyone" knows they take the last customer at 7pm for the last 2 years.Clearly, not everyone! I suggested they change the hours listed on google from 8pm to 7pm because it's misleading & inaccurate.Nevertheless, he still provided terrible customer service based on the circumstances.He cared not one ounce since they had already taken my money + tips. I then texted the tech, Linda to advise of my experience with the front desk guy and John, who did my nails.I explained that I would likely not return because of the poor customer service and advised her that I was planning to write a review (which I did not do).She encouraged me to return and come directly to her next time and she will do both my SNS nails and pedicure.I arrived this evening around 5pm and presented my receipt and nail issue . The same guy at the front desk told me I would be charged because it was the 11th of January.Are you kidding me? You know it was a snow storm and you know I came on the 9th. No apology or anything!Furthermore, he proceeds to tell me he read my text message to Linda then LIED telling me I had already written the review ( even after I advised it had not yet been written).He looked dumb when I told him to show it to me as I had planned to wait for today's visit before deciding to post a review. Rather than doing the honorable and professional thing, you still try to charge me?!!! So Here You Go, Here is Your Review, Chan Bay Nails on Flat Shoals Pkwy! I will cross post this review on as many sites as I think of! I have time today! You will never get another penny from me! You come into our neighborhood, take our money,...then give us CRAPPY customer service. I Implore Everyone to Avoid This Location By All Means!!! There are plenty of other shops who provide quality, exceptional work, and give superior customer service! I'm willing to bypass this convenient location and return to where my business is valued, respected, and appreciated! Tighten up, Chan Bay Nails!! May You Lose Every Potential Customer reading this review! I should have read the reviews before even deciding to return! You STILL need training! Your lack of professionalism, concern, & unwillingness to fix one nail (that would have taken less than 5 mins) will now cost you more customers.What a Complete JACK*SS the front desk guy is! Review from 2019: I waited 15 to 20 mins for a pedicure and signed in. A lady just came in and asked how long the wait was for a pedicure and manager said 20 mins or less. Shortly after he asked me wasnt I there for a pedicure, which I confirmed. The lady picks her color and he immediately tells her to go to the pedicure chair! I told him I was there first, he said sorry, said something else really fast & inaudible but turned his face away in GUILT! He clearly knew I was there first. I walked out to never return! Wasted my time! How unprofessional and unfair. Very poor customer service!! They will never get my business again. Beware...heard it happens often! They invested in the beauty of the shop but need to invest in customer service training!

This has easily been the best nail salon I have been too. Jacki did my pedicure today and she was…read morewonderful. The pedicure was so nice and relaxing. My feet and lower legs feel amazing. The paint job on my toes look great! Can't wait to go back to get them done again and maybe a manicure the next time too! Definitely a place worth coming to in a city where it's so hard to find good service and a quality nail salon!

I've been getting regular pedicures here for a while. I always see Jacki and she does a fabulous…read morejob. I like that the place is small and not overly chaotic. Because it is small they do not take walk-ins, but the ease of scheduling online makes up for that. I can usually get right in.