YELP -- Why can't we give ZERO STARS?? As in, Ain't no way that's ever happening to me again!
WARNING!!! DO NOT GO HERE!!! It was AWFUL!!! The place should be called Spa from Hell.
My sister and I were in from out of town attending a wedding. We had an early appointment for a mani-pedi, and the place wasn't busy. Pedicure was too rough, but okay, and the guy was very gentle with my recently broken toe. However, when I asked for a French No Chip Manicure...well, let's just say I entered the gates of Hell. After some confusion as to who was available to do a French manicure, I was seated in front of a man (not the pedicurist) who was visibly annoyed. He immediately started working on my nails very hurriedly. Long story short...he did not do as I asked even though I tried to clarify that I did NOT want stark white tips - 3 times! He would only nod his head and say, "French, yeah, yeah." and wave his hand dismissively. I got the distinct impression that he was either angry or disgusted. My sister was sitting next to me and witnessed it all. I looked at her manicurist for help, but she immediately put her head down and pretended not to hear. (If it was a language problem, he sure didn't make an effort to find out what I wanted, even though there are native English speakers working there.) At this point, I didn't want him even touching me, but we were halfway through the ordeal so I stuck it out, assuming he'd do something at the end to soften it up. Wrong! He threw on a clear topcoat, wrapped up his tools and disappeared. I was even angrier when I was charged a premium for this terrible lack of respect, never mind "service."
Afterwards, my sister and I had business at the bank across the parking lot and, as I was trying to decide whether I should go back and complain to the manager, who did we spot a few people ahead of us in line? The very same jerk, withdrawing a bunch of money out of his account. I now assume he's the owner, so there's no use complaining to him, right?
So don't go here. Don't let that man touch your nails. IT WAS AN AWFUL EXPERIENCE. Please note that I've never given a bad review. I try to see the positive in every experience. And, judging from what I've just read from others, this has been going on for YEARS! How are they still in business? My question now is...What's their real business?? I'll be contacting the Merrillville Chamber of Commerce. read more