The office manager is incompetent and unresponsive. I have left several messages to get my bill…read moreproperly filed with my insurance company and now I'm having to call constantly just to PAY the bill. I would not recommend this practice. Their administration side is beyond dysfunctional.

Never had an ophthalmologist office charge me to get my glasses prescription nor had a problem…read moregetting an exam and contact script until I visited this office. Also the people doing my eye exam did not seem to have a clue as to what they were doing so I doubt my script is even correct

I am not typically one to leave negative reviews, but I feel compelled to share my experience so…read moreothers can make an informed decision. One issue I encountered was that Digby does not accept many common vision insurance plans. Unfortunately, I did not learn this until after my exam, when I was presented with a bill that I had to pay out of pocket. Because my insurance was not accepted, I took my prescription to LensCrafters to have progressive lenses made. After receiving the glasses, I experienced significant vision issues and initially believed the lenses may have been manufactured incorrectly. However, LensCrafters strongly maintained that the lenses were made according to the prescription provided and suggested that the prescription itself might be the source of the problem. When I contacted Digby's office, I explained the situation and asked whether they would review the prescription and verify the glasses. I was told that if I wanted the matter investigated further, I would need to schedule and pay for another eye exam. I was disappointed that the possibility of an inaccurate prescription was not more seriously considered and that there was no willingness to evaluate the issue without charging for an additional exam. Between the unexpected out-of-pocket expense, the insurance limitations, and the difficulty resolving the prescription concerns, my overall experience was frustrating. In hindsight, I wish I had done more research before scheduling my appointment. I would encourage prospective patients to verify insurance coverage in advance and understand the office's policies regarding follow-up concerns before committing to care.

Two days ago I had a stye on my eyelid. Doctor Parker treated me with skills. I feel confident she…read morehas a such great personality and all the staff are kind and respectful. Andrea M

Friendly, helpful, and quick are three words I'd use to describe Hillcrest. It's pretty much a…read moreone-stop shop for eye exams and glasses (when you need them), and they're really easy to deal with. They offer upgrades to your exam (like eye de-dilation drops or an extra scan or two), but there's no pressure. Thanks to everyone for their late holiday hospitality and their professional and welcoming attitudes!

I'll split this review with 3 stars. We've used this doc and center for years, but unfortunately…read moreit's time to change. Pros: the office is clean, staff is nice and prompt, and we're usually in and out in a timely manner. Since Covid, they ship contacts straight to your house since of office pick ups. Cons: a while back I had to cancel my December appt because I had Covid, and they weren't able to schedule me again until March. After a few dialogues they did provide sample packs of contacts until that time. Fast forward to this year: I had a baby and missed my yearly deadline (somehow they send reminders to my husband and not to me). But anywho-another 3 month wait for an eye exam and refusal to provide any sample contacts. We now have appointments made within 2 weeks at another facility. Fortunately for them they're doing great business, however it's unfortunate for their existing and long term patients.

Independent optometrist office with wonderful service. The office is beautiful and conveniently…read morelocated by the highway with plenty of parking. The staff is helpful and friendly. My doctor was prompt, thorough, and answered all of my questions.

Dr. Ellyn Johnson and Carolina Center for Eye Care are a phenomenal group! They take your eye care…read moreneeds seriously. Within their practice, they can examine, diagnose, and treat you, as well as fit you for beautiful eyewear. This is all at the same location. Since I have a unique eye condition, I have found it difficult to be treated. However, Dr. Johnson and her colleagues are so specialized, that I have no worries in their care. Their staff are meticulous when it comes to notes and following up as well. In the last few years, there have been a few times when I forgot the name of something or some instructions. All it took was a call to their office, and I was easily reminded because they had it all on record. How awesome is that?! I wholeheartedly trust, and recommend Dr. Johnson, Dr. Allison Lyerly (currently out on leave), and the entire team at CCEC. They are North Carolina's best in eye care!

The level of professionalism and care at Magnolia Eye Care is top notch. Everyone on staff is…read moreextremely kind and knowledgeable. They do their best to help keep things running on time, while still making sure you feel comfortable and all questions are answered. No one likes going to the doctor, but the atmosphere here is extremely welcoming so you are put at ease. I have been coming to Dr. Sonja Makitan for the past three years and she is wonderful. She knows her stuff, listens to you, and is very good at explaining what is going on and what you need to do in simple terms. She is very thorough and cares about her patients. I have dry eye disease and her suggested care regime has absolutely been helping. Most importantly, she is reasonable and knows we are all not likely to do everything we are supposed to. She always says "progress not perfection." I truly appreciate this type of bedside manner and it makes me want to be proactive in my eye care.

It is nice to have good quality eye care so close to home Dr. Fix and all the folks at Magnolia…read moremake it a pleasure to go there.

Excellent experience at Rural Hall Eye Care. Most places I called wanted to give me an appointment…read morea few months out. I got one here in 2 weeks. Celeste did a great job helping me find my new prescription glasses, and prescription sunglasses.

Dr seemed nice but always told me to just get some eye glasses. I can't see far that good…read more The problem was after getting a ridiculous price pair they weren't right. But you don't tell her she's wrong. Went to a Specialist. Wrong prescription, or put in frame wrong he said. As I said she doesn't do anything wrong. Never went back, and trying to wear those glasses really hurt my vision. Never again.

I have been going to this office for years and with the exception of one provider not actively…read morelistening, I have always received great service and care there. Dr. Evans has always provided excellent care to me. Having a provider that is confident in his work but can also come across in a very friendly, personable way is hard to find. Often times providers that have years of experience can become arrogant. I am thankful that Dr. Evans is one who remains relatable and pleasant. Angeline, the contact consultant, is very knowledgeable and helpful. This office is comprised of pleasant professionals that clearly care about the work they do. I appreciate the way they work well together to keep the patients moving through. After my most recent visit, the lady in the optical area called me several times to check to see if I wanted her to order my contacts for delivery at my home. It's what I normally do and because I failed to check in with her prior to leaving, she made sure to reach me and I appreciated that.

I have had two cataract operations done through this practice; the first was about a decade ago,…read moreand the second just this year. The first was done in the old location, a plain, clean, older building in the middle of the hospital section of High Point by Dr Tepodino, and refreshed (for want of a better word) last year. No trouble ever. The procedure was seamless, the small staff kind and helpful. The cost was borne by insurance, with a $60 copay. The second operation was conducted by Dr Evans in the sleek, new facility near the old shopping center. The operation was attended by at least six auxiliary staff, each of them asking me the exact same questions. I declined the offer for assisted sleep, as I wanted to remain conscious for the operation. I was also given an option of a special lens to correct an astigmatism, at an (uninsured) cost of over $1,000, which I declined, as it could easily be corrected with glasses. The actual operation took about 20 minutes. I can see much more clearly with the new lens, although there is now a shadow on the left peripheral side of my vision which wasn't there before the operation. My copay was $340.00, and I found later the cost to the insurance company was nearly $14,000.00.

My husband and I been customers here for many years. Dr Woods is very thorough and always takes…read morehis time in answering any questions we have. His support staff is wonderful! We recommend this office to everyone.

This was my second time here. First time was 2 years ago…read moreand it was a good experience for eye exam. This visit for check up on eyes was not very pleasing. Technician I ended up with was not very good 1. No intro of who she was 2. Had trouble operating the eye scan machine and had to get assistance. 3. Rushed through my eye testing and seemed upset / huffy about the whole process. 4. Seemed like she did not want to be there or had somewhere urgent to be other then work 5. End of exam she mumbled something about an extra service for $20.00 but could not decipher her as she was walking out the door 5. Don't know who she was( not the oldest and not the youngest of the techs there. 5. Doc was ok. 6. Will use a different eye care option I the future and same for my family. 7. My company uses them for eye exams as well and I will be recommending a change.