I had my first appointment with Buena Vista Eye last Friday. Everyone I encountered from…read morereceptionist to nurse to Dr. Wall was very friendly. I didn't have to wait very long at all before I was taken back for my examination. They had me complete some paperwork ahead of time which I thought was very smart on their part. The exam was pretty routine. I appreciated the nurse's and the doctor's questions about my health background. Dr. Wall asked some questions that I had never been asked before. I appreciate her thoroughness. While I don't expect to have to return for a year or so, I'll look forward to my next visit to Buena Vista Eye.

I come here for contacts and glasses so can't speak to everything, but they do a very thorough job…read moreon the exam and have a nice selection of glasses in the office. You get a little higher quality of care because the doctor (Dr. Wall) oversees everything and I usually see her on my visits. She is always easygoing and her staff are friendly and professional.

I see Dr. Khemsara for my eye care and he has done cataract surgery on both my eyes. The office…read moreitself is very welcoming and inviting. There is a big waiting area with comfortable seats. There is also an in house eye glass store. My surgery was done on the 2nd floor where they have a state of the art surgery set up. Staff there explained everything in detail prior to surgery and after. The anesthesiologist did a great job in making sure I was comfortable and pain free. My follow up today was also great. My eyesight is already looking great. All my questions were answered. I am highly satisfied with the entire process, including these assistance in securing financing for both surgeries. Love Summit Eye Care!

I had one of the most stressful and upsetting experiences at this eye exam, and I feel it's…read moreimportant to share. It all started with a 45-minute wait past our appointment time in the lobby, where there was a person screaming nonstop. This was never addressed by the staff, and it left my school aged child terrified--she wouldn't let go of me and just clung to me the whole time. During the appointment, the staff asked me in front of my child whether she was "jealous of her older siblings" and making up eye problems just to get glasses. This was not only inappropriate, but it made an already uncomfortable situation worse. Then, when the doctor finally came in, we were told my child needed glasses to see properly. We were told that our insurance would cover the appointment 100%, but they didn't cover anything because the office had processed the insurance incorrectly. I called multiple times, left messages, and eventually had to send a letter to get someone to address it. When I finally received the bill, the staff was extremely rude and told me it was my fault for not providing insurance that would cover the exam--despite being explicitly told my insurance would cover it fully. In the end, I'm left paying for an exam that was emotionally draining for my child and should have been covered by my insurance. The whole experience was frustrating, and I was really disappointed by the lack of professionalism from both the staff and the doctor. I would highly recommend finding a different eye care provider. We will not be returning to this office.

I am a Registered Nurse with a background in surgery so I am extremely familiar with understanding…read moreand receiving cataract surgery for both eyes. If you are facing cataract surgery there are several things to consider. 1. The surgeon should have completed thousands of cataract surgery patients. Dr Nagy has done surgery for 18 years. 2. The office should be trained and efficient. Waiting time is minimal the first to the last visit. 3. The doctor should provide new techniques and technology. Patients are not required to use eye drops before or after surgery. 4. The surgeon should have excellent outcomes. Immediately after each surgery I could see with my new lens vision. I had no complications after surgery. Here is the bottom line: Dr Nagy is the best surgeon in North Carolina. If I had more than two eyes I would see him again. If you need cataract surgery call his office for an evaluation.

Type of care is excellent, care quality is beyond excellent, Dr.Ding really wants the very best…read morecare for her patients. Office experience was wonderful, polite, informative, meet patients concerns the minute you come in the office. Excellent staffing persons. High Quality operation.

She basically did nothing for me hours literally for wait times and double triple billing . Stay…read moreaway

I honestly don't understand how a medical office can make patients feel this unwelcome. From the…read moremoment I walked in, the entire experience felt rushed and impersonal. Patients seemed to be moved from one room to another as quickly as possible, with very little time to ask questions or actually feel like anyone was listening. The staff seemed more focused on getting through the next patient than making sure the person in front of them was comfortable or understood what was happening. I left feeling like a number instead of a patient. The woman who appeared to be in charge, Ginny, was especially off-putting. Her attitude came across as dismissive and made me feel like the financial side of the business was more important than the people receiving care. Overall, I found the experience extremely frustrating and disappointing. I expect a healthcare provider to show at least some basic concern for its patients, and I did not feel that was the case here. I will not be returning to Hawthorne Eye Associates, and I would not recommend them based on my experience.

Horrendous facility. Rude staff and the wait time is…read morehorrible. Always behind schedule. I transport residents here from assisted living homes and we often wait over 2-3 hours for a 10 minute check up. Several people leave because they are seniors and waiting that long is hurting them. Also don't like how some of the ladies treated my residents, very rude and impatient.

Md's very well qualified, however , poor communicator and does not answered messages. We had…read moreagreed to wait on surgery until he was able to secure a site locally to perform surgery. If not able to find a local site, he would refer me to a colleague. On 4/2 found out he had secured a site 55 miles from my locality. At that time asked for a referral to a colleague. I live in a locality with a abundance of medical facilities. My message was gloss over and not answered. Om 4/28, received a call by his scheduler to set a date for the locality 55 miles away. I then referred myself to another doctor. My optometrist , who referred me tomDuke, ca;\ll me to apologize., saying the other two mds at Duke do have local sites to do surgeries.

My favorite Eye Care place. I like Dr Doub very much, He's always so nice and attentive to my care.read more

I was traveling to the area and forgot my dailies at home. Cardinal was so kind to provide me some…read morecontacts to get me through my trip. Very kind!

I hate to give Dr Burnett 1 star because he truly seems genuine in his care for his patients. But…read morewhen it comes to the business side of him he fails miserably. Dr Burnett never sent me a bill for his services. I never received one so I never paid one. I get a call from a collection agency asking me to pay the amount I owe him. Really?? I'm happy to pay it. I actually paid it right away as soon as they told me to amount. Unfortunately Dr Burnett would rather save money on a stamp than to have good word of mouth advertising. Rethink your billing practices and maybe you'll get better reviews. Do not go to Dr Burnett unless you are ready to get sent to collection WITHOUT getting a bill.

Dr. Burnett and his team have taken great care of me. He takes extra time when needed and really…read morecares. His operation is very efficient without sacrificing quality.

I absolutely love Julie and McKenzie is my favorite but sadly the last few times Heather the RN has…read moremade it extremely difficult to want to stay with this practice even though my daughter Tatum has been going since she was a newborn. She just turned three a few days ago, I've never missed one appointment. I've never rescheduled with that being said there's been plenty of times that the provider has specifically told me I could do a call or a video appointment because my daughter was continuously having the same issue and had already been seen multiple times for the same issue very recently. Heather refused and said I had to come in person even though the provider clearly told me when I finally came in person that she would've happily did a phone visit now my daughter turned 3only 2 days ago mind you Airflow sent the providers office a form for her to get free diapers where my hours have been cut back and we're in desperate need of diapers. Heather refused to send it saying that my daughter is behind and needs her three year-old exam well child well considering she just turned 3 only 2days ago, it seems you would be able To complete the forms since she's never missed anything and I have an appointment scheduled for the soonest you could get me in and especially knowing she's out of diapers. There's no compassion or understanding at all with any messages with her.

Gotta question about your health? Want your blood taken to see if you are maybe iron deficient?…read moreDon't come here! I came here for years but when I've asked genuine questions my last 4 visits they all got shut down. Doctor Johnson refused to take my blood every time I asked at a check up. Then he kept writing a prescription for a anti-fungal that could cause liver failure!!! WTF is wrong with these people! So you can't take my blood for my concerns but your going to prescribe something that does more harm to my body than good???? And the way Dr. Johnson said it to bothered me he quickly slid it in there "but we'll have to check after 4 weeks to see if you have liver failure" WHAT? Then I won't take it! Simple as that! But God forbid somebody wants to find out if they're iron deficient don't take their blood. Seriously listen to your patients!