I have been taking my SUVs and Audis here for many years. Their service and honesty is what…read morecontinues to make them stand above the rest. There prices are fair. Pricing always below dealer and lots of other shops in the area. Albert bought the business a couple of years ago and the service and honesty are the same If not even better. They are kind and care about your business They diagnose and do the work expertly. They are honest and a pleasure to do business with. You can book appts online as well. Www.Elmwoodcertifiedauto.com

Fair pricing... Albert is very knowledgeable of what he does and easy to deal with . He gave me…read moreseveral option on what needs to be done with my car in order for me to drive it safely .I'm new in the area and looking for a mechanic that I could trust and ALBERT is the guy

I almost don't want to review Gil's so I can keep them a secret but Gil's is by far the most…read morereliable and genuine auto shop I've been to. My family has been going to Gil's for years. They're super accommodating and James even offered to help me out over a holiday weekend when the shop was closed! I've been having issues with my tire and tried many spots in the area. I've even tried Tire and Wheel Performance on Route 17 and they couldn't find the issue. Gil's found the leak and plugged my tire in a few minutes. Gil's is no nonsense, straight to the point and very fairly priced. I highly recommend Gil's for your auto needs.

I asked for a quote for my car and they wouldn't give me one. After I asked for a quote they…read moredidn't provide, they told me my car wasn't worth it. They said they don't replace engines even though it said online they do. Horrible customer service!

I was able to get in and out within 20 minutes. No one tried to sell me anything I did not need…read moreand they showed me the new oil.

Terrible car wash. Several times car not clean after the GOLD SERVICE! Will never go here again.read more

The manager here, Rasheed, was awesome! He was polite, professional and kind. Yesterday, I had my…read moreoil changed, a battery replacement & new wipers installed. Well, after the battery was installed I was getting an error message, NOT a check engine light (new cars and their computers - ugh!). So, I searched all night what this could mean. The new battery was causing the issue - it needed to be recalibrated with the car. I did troubleshoot a little on my own, following the steps I found on Honda forums etc. Nothing worked. I went back to the same Valvoline and Rasheed helped me. Sometimes being a woman who doesn't know much about machines and cars your talked to like an idiot. Rasheed was the exception. He was kind, he was polite & made me feel heard. He immediately checked the connections to make sure they were secured correctly etc. It was not the problem. He tried a few other things and shortly after the error message cleared! I so appreciated his professionalism, help, his kindness, his attention to detail and compassion when helping me resolve the issue. I would recommend this Valvoline and Rasheed 1000X!

Good spot! Got my oil change done quick, and they were able to address some questions that I had…read moreabout other parts of my car (battery, tires, engine filter, etc.) The services were fairly priced because the quality is really there! I was behind like 3 cars and I was seen within 20 minutes! They even did some prep work before my car got in the garage. I can appreciate systematized work. Plus, if you look deep enough in your email or membership, you might even find a coupon or two. Anyway, I recommend this Valvoline for a quick oil change in a pinch.

Great service. Nice people + fair prices. Did a great oil change on my hybrid. They only sell you…read morewhat you need. My brother in law goes there as well. He recommended them to me.

From scheduling to meeting the team, I was humbled by the friendliest family who took great care of…read moremy car. Very pleased with the service. Honest and hardworking people. Grateful for taking me in to get my tire replaced. Thank you

3.5 Stars.....Been using this location for approx 15 years for more than 6 different cars…read more Of course when you bring a car in for something, always expect a bunch of " recommendations" for other services. Some may be needed, some not so much, but YOU have to be a smart consumer too. Never had a problem with a repair or upgrade. Staff is knowledgeable. But best of all they are open 7 days a week which really helps when you have a busy schedule and you can drop the car off the night before you need service.

WARNING!!!!!!!!!!! DO NOT COME HERE!!!!!! Something as EASY as an oil change was done wrong. My oil…read morepan needed to be replaced because of their negligence. I went back to them so they can make it right but they denied it. They said they would put a claim in through their insurance but never followed through. HORRIBLE SERVICE, LONG WAIT TIMES and THEY DO NOT STAND BY THEIR WORK!!!!!!!! IF THE WORK IS DONE WRONG YOU WILL HAVE TO EAT IT. Absolute disgrace.

Arrogant assholes. I have a 2007 VW Jetta. It has over 200K miles. I've been using conventional oil…read moresince the beginning. He insisted it doesn't take that and he wouldn't change the oil because of that. Lowlife Paterson asshole.

Extremely satisfied with the service here. Staff was helpful, honest and knowledgeable which is…read morerare these days. Guess the fact the the owner is there helps keep the employees doing a great job. I've had a lot of work done here on my 2007 Nissan Murano, from brakes, window motor, control arm, fuel pump, power steering pump, etc. all work is guaranteed which is a big plus for me. I'm sure they don't want to do it more than once so I know it'll be done right. They don't try to push unnecessary work on you like other places who have duped me in the past. Great prices too(most important part) which is good in this economy. And while I pray I don't need to visit there anytime soon if anything goes wrong that is where I'll go to get it fixed.

Recently visited the Valvoline on West Passaic Street for a routine oil change and left quite…read moresatisfied. Thank you Rasheed, Nelson, and crew, they are very quick and professional, and the "stay in your car" service was a big convenience, getting me in and out much faster than a traditional dealership. This Vavoline has been my go to for many years, and the service is always consistent, convenient. This location has calmed down on the heavy upsells which I give an additional star. As well as a I appreciate the free car wash. Nothing like having an excellent oil change, and sparkling clean car /SUV. The staff explained all the work they were doing and pointed out they were refilling windshield washer fluids, checking, and filling tire pressure, etc...., thankful for the excellent experience. Can not go wrong with choosing this location.

Upon arrival, staff members were unnecessarily rude and yelled at me while I was positioning my…read morevehicle. The experience worsened during the service when an employee initiated a highly inappropriate and uncomfortable conversation. He asked about my personal income, made insulting comments regarding birthmarks on my face by comparing them to pimples, and was dismissive during further small talk. The conduct of your current staff is unacceptable and a significant departure from the professional service I have experienced at this location in the past. I hope you will address these interpersonal and behavioral issues with the team.

ThI'm s is for the Main ave location!!! I love the staff super friendly never much of a wait and…read morethey get the job done !!!

DO NOT GO HERE unless you want a bad experience and a level of frustration that could be felt in…read morethe very core of your soul. I will now make it a priority to share my terrible experience with everyone I can so others are not taken advantage of... I went to a local Valvoline service center near me for an oil change on my daughter's Volkswagen Beetle. After a lot of banging and hammering they were not able to complete the oil change. I then went to a real mechanic who informed me that the "Valvoline amateurs" had used the wrong tool and damaged the 8 skid plate bolts. He advised me to order new ones which I did. I put a claim in with Valvoline and they are currently giving me a hard time... not wanting to make good for the damage they caused. Stay away from this company. Their customer service is the worst by far. They don't care about taking responsibility or making good on their errors. I assume they are just looking to take advantage of people to make a buck. Find somewhere else to go.

I have been coming to this Pep Boys for 3 years and generally have good experiences here. That…read moresaid, I know that particular staff definitely can make a world of the difference so I'd like to commend Edder (not sure if Im spelling it correctly) for being consistently a pleasure to work with. He always is polite, knowledgable, and willing to patiently talk through my vehicle reports/diagnostics with me. He recently went out of his way to find a really economical alternator replacement for me (which isn't easy to find). I've also had other great interactions with the employees here, but I'll note that I usually drop off early in the morning or when I'm not in a rush (because they are often busy and there can be lines). Overall though, lines are a sign of regular customers which is a testament in itself. Also, Pep Boys has been easy and quick on replacing any parts under warranty that I've had issues with. I personally would recommend them.

The reason for this review is because I would like to provide you with my horrible experience at…read moreone of your stores. I have always been a loyal customer to the Pep Boys located at 261 Mclean Blvd, Paterson, NJ 07504 . I have been taking my vehicle for years to this location for oil changes. I never had a bad experience until now. On Thursday 02/27/25 I went in a little after 5pm to get a normal oil change. I waited like usual and was actually very happy on that day. Then, the shift manager by the name of Kenny called me up to the register for some reason. I really thought it was because my car was ready, however that was not the case. He actually stated that something was wrong with my Audi A4. He took me where my car was located. He got inside my car and pointed out that my transmission light was on. I asked what was this all about? Due to the fact that my car did not have this problem before. He stated that he did not know the reason either. Due to this reason my car was not drivable. I had to leave my car at the shop until the next day. I had to call a towing truck so they can take my car to Jack Daniels Audi Paramus - Service. There they analyzed my car and gave me the reason why my car was in this condition. The Tech stated that the car was not drivable because it seems that someone at Pep boys drain out the transmission fluids form my car. Now, I don't know if this was a mistake on their part or was done purposely. I was really upset and called your corporate office and file a complaint. I also have the report from Audi that states this information. Now, Audi is charging me almost $900.00 for this mistake. I do not believe is fair that I have to pay for something that was not my fault. This has put me through hell. I also spoke to the general manager by the name of Frankie and he was very unprofessional. I will never go back to this location ever again. This is very sad that they have to put customers through so much stress. This is also time consuming for me due to the fact that I have a full time job and go to school after that. Unfortunately, if this is not resolved I will take it to a higher level. This was unjustified, and should not happen to anyone. I hope you can help me with this situation and can be resolved in an amicable manner.