IMHO While waiting for our upstairs Fleetwood's reservation time, we decided to kill some time and check out the pretty sparkly things in the Na Hoku jewelry store. Angelina greeted us and happily showed us the pretty white gold/rose gold necklace (with adjustable length) around her neck! Smart girl! I'm all in for anything shiny and sparkly, so I knew I'd probably be getting a lovely jewelry souvenir from Maui! My cousin-in-law also loves rose gold, and she decided to buy the same necklace! There was only one in the store, so Angelina called the closest Na Hoku to see if they had another available. While we ate lunch upstairs, Angelina walked to the other store to retrieve it! My next mission is to find a pretty pendant to wear with my new necklace! Thank you, Na Hoku and Angelina! read more

Na Hoku - Jewelry Near Me - Lahaina, Hawaii

Excellent service and very sweet sales ladies! Would love to visit this location again as they had a great selection.

What a beautiful selection of jewelry, especially Koa wood. Partner and I have purchased matching Koa rings in the past as well as inlay bracelet for him. This visit we found new Koa items. I purchased the Koa black leather bracelet. Other half got a new Koa wood inlay bracelet. Our salesperson was Brooke. Very knowledgeable and friendly. read more

Terrible service at this Na Hoku -- I came in wearing a Na Hoku necklace and wanted to find something to purchase for my mom, but the two female employees looked like they 1) didn't want to be there and 2) couldn't be bothered that a customer had come in wanting some assistance. When I asked for help, the saleswoman was very flippant and unhelpful. I found another Na Hoku at the end of the busy part of Front Street (858 Front Street) where the salespeople were much friendlier and actually helpful! I found the best service of all the Na Hokus however at the Whaler's Village in Kaanapali and also at the Shops at Wailea. Skip this particular Na Hoku. read more

Unless you are buying a piece that you will only wear a few times a year forget Na Hoku. I bought an expensive ring in 2018 and it already had to be repaired ...costing $350+shipping and insurance. Never once did the tell me how delicate the ring was....heck, you can't even wash your hands with it on. Total deception on their part. Beware. I will never buy another piece from + their customer service stinks...even they told me that they get all kinds of complaints about durability of their jewelry. read more

I just bought the Na Hoku watch at Na Hoku store locate in Polynesian cultural center. Just left the place and got back to my room, the marker for the time already fell off. I still in Honolulu tomorrow. I have to find Na Hoku store to return it. Not sure if it worth $400 or not. read more

Na Hoku - The time marker came off. I just bought it at 730pm today and got back to the hotel after the show I show it fell off - Jewelry Near Me - Lahaina, Hawaii

I came in to purchase pearl earrings and the lady who helped us was very helpful, kind and she knew her product very well. She was a tall blond with short hair, I forgot her name - but she was very good and we will definitely come back when we want to purchase a watch. Thank you again for the great service! read more

There are several Na Hoku locations in Lahaina, but this one has the BEST selection and outstanding customer service. We bought several pieces from Patrick and had a wonderful experience. For our anniversary, my husband wanted to buy me something from Na Hoku. We went in and looked around the first time. I already have several Na Hoku pieces and was not sure what exactly I wanted. One thing that I tried on was a koa wood and sterling silver bracelet with Maile leaves. It was very pretty. I decided to "think about it." We walked down to the other Na Hoku on Front Street where we had bought items last year. They did not have the same bracelet and the selection was smaller. The next day, we went back to buy the bracelet. When I tried it on, I decided it was too big. Patrick tried to figure out a way to fix it, but could not. I tried on a koa wood and sterling silver Maile leaf pendant and it was pretty....lighter koa wood. I mentioned that I liked the darker wood and Patrick found me one. It came with a standard sterling silver chain that was okay, but I remarked how pretty it would look on an omega chain. Sure enough, Patrick found a beautiful sterling silver omega chain. We bought the chain and pendant for $207 (including tax). It was a great deal! At the time, I thought a pair of earrings would be nice to go with it. The color of the koa wood in the earrings at his store did not match the pendant. Patrick offered to call around to the other stores and see what they had and we could return after dinner. Unfortunately, he could not find ones of the darker would to match, but I appreciate all is effort in trying. My mom also purchased a couple of pieces from Patrick - a sterling silver flower with a Tahitian pearl and earrings to match. She had gone in looking for a match to an earring that she had lost and while Patrick tried to find one - by contacting Na Hoku headquarters, he was not successful. While in the store, my husband had tried on a sterling silver and koa wood ring. We ended up going back our last night on Maui to buy that for him as an early birthday present. What I like about Na Hoku is that there is something for every price range. We only wanted to spend about $200 and found a beautiful piece of jewelry. There were items that were less than $50 and some well over $1500! Another thing about Na Hoku is that their selection is better than other local jewelers. There is a wide variety of pieces. There are Hawaiian items like flowers, palm trees, sandals, honu (turtles), manta rays, etc. They have pearls, diamonds, emeralds and other gem stones. Whatever you are looking for, I am sure you can find it at Na Hoku! Next time you are in Lahaina, go visit Patrick at this Na Hoku and I know you will find some pretty things and get great service too! read more

Na Hoku is always a must when we are in Hawaii. It doesn't matter which island we are visiting, as there are several stores to visit, each with similar, if not identical merchandise. This visit to Maui was no different. While beautiful jewelry is a huge attraction, the thing that sets this store above all others is the outstanding customer service that was provided by Patrick! Our first visit, of many, we spent time looking at various pieces of interest. My son-in-law had promised my daughter something from Na Hoku for their anniversary which was celebrated while we were in Maui. Patrick took the time to show them many different pieces styles and prices of jewelry. There was no pressure of any kind. Not being able to decide, they decided to think about what they liked and come back. Patrick was very gracious and encouraged them to take all the time they wanted. I had lost an earring purchased at Na Hoku while traveling in Laos. I had been told that Na Hoku would allow me to buy a single earring to replace the one lost. Patrick checked for me and placed the order. When we returned, the next day, Patrick greeted us like we were good friends. Ultimately, my daughter got the jewelry she wanted and was very happy. I, on the other hand, got sad news. They no longer had the earrings that matched mine and they would refund my money. I chose to look around for something else instead. With Patrick's help, I found a gorgeous Tahitian pearl set in a cutout plumeria pendant and some earrings. While there, my son-in-law saw a beautiful koa wood ring that he liked. My daughter bought it for him for his upcoming birthday. It doesn't matter if you have a great deal to spend or a very limited budget. You can find something that fits your pocketbook and you will be happy. Between the wonderful customer service and the lifetime warranties that go with each piece, how could you not love shopping at Na Hoku? We all left Na Hoku very happy and of course, are already adding to our wish list for the next trip! read more

For some reason my last review disapeared. My wife and I have spent a great deal of money in the front street Na Hoku store over the last 15 years. We were in the store looking to purchase the diamond simmer wave, the ultimate wave and a smaller item. We declined the chain on the ultimate wave and upgrded to a larger chain. When we were discussing pricing we were told we were getting a $1000 discount. We paid for the items and left. Three days later we open up the diamond simmer wave and there was no chain. We called the store and we were told that we were told they took the chain out. We told them that was not communicated to my wife or I. I also told them the discount for $1000 was actually $400 because the two chain removals were $600. To me this is dishonest and bad business practice. They requested time to research and would call me back. The next day we received a phone call and they confirmed we were notified the chain was removedand we would not get the chain for the piece. They also reinforced their POLCIY is removing items is a discount and they stand by thier sale. We flew back to the mainland and my wife returned both pieces to the San Jose valley fair store. She purcahsed one back at a higher price to change the color and not to have jewelery from a store that is not honest or respectful to thier customers. We returtned the ultimate wave for $3000 and did not repurcashe this piece. Na Hoku hurt temselves in this transaction. I posted a Yelp comment that has disapeared and sent a email to the president of Na Hoku. A very nice Vice President called me back and spoke to me twice. He pulled both sale receipts and studied both transaction. He reinforced both times that the removal of the chains was on his documentation and he would like to make this right but that would be limited. My receipts shows no chain removal it only shows stock number, list price, discount, your price. We were not communicated that the second chian was removed and we are very disapointed in all the actions of the poeple we spoke to. To me this is very bad business practice with a great deal of lack of respect and honestly. Therse are two cornerstone value's of the hawaain culture. My wife and I decided we do not want anything we will just not ver purcahse anything from Na Hoku. We will find another store in Maui to give our money to. I wonder how long before this one is deleted. read more

Excellent customer service by Sarah. Found a beautiful watch and while I don't usually buy in tourist area, very happy I did

I went in with my husband to look at a few pieces I had seen at another store. Two girls were working. Neither was helpful and asked if i wanted to see anything. I guess I can go someplace else. read more

As a repeat customer for almost 20 years I find that going into Na Hoku feels like a first-time experience combined with visiting an old friend. New designs mixed with revamped old favorites make for a fun buying experience and Dusty is right there to greet you with aloha & show you whatever catches your eye. Don't rush through the shop due to the fact that there are hidden gems awaiting your discovery and don't miss the retired pieces at reduced prices . Na Hoku designs are truly unique & the quality is unsurpassed so that your purchase will be with you forever. read more

I have purchased many jewelry from my wife and watches for myself and everything is top quality from Nahoku. This year I had to replace the battery on my watch and had problems with resetting the time and dates and called customer service. They were wonderful. read more

We have been to 2 Na Hoku's in the area and they were both great. I think the one on Front Street (this one) in Lahaina had a better selection than Whaler's Village, but both pretty great. Leah helped me find the perfect Starfish earrings that I wanted. They have a great selection of Hawaiian themed pieces and others as well. I really wanted to purchase more - but alas.... We had more vacationing to do! Great experience ! read more

Kristi was amazing and super helpful unlike the other store down the street. Finding a gift for my boyfriend was incredibly easy and Kristi even showed me locations near my house in California I could go to for re-sizing if needed. read more

Enjoyed the experience yesterday. I ended up spending a lot of money for a gorgeous pair of earrings and a lovely necklace. I was assisted by a friendly sales rep and enjoyed chatting while doing the transaction. She was knowledgeable and responded to all my questions. Anastasia, you're awesome! Will definitely go back. read more

Stopped by here twice while visiting Lahaina. The first time in the store the salesperson was incredibly helpful and had some great suggestions for engagement rings. 5 stars for her but unfortunately the second experience was not the same. The salesperson was a little on the rude and abrasive side and we ended up not pursuing the purchase here. read more

Kristi D. (assistant manager) was phenomenal! My fiancé and I went in to pick out our Hawaiian wedding bands and she was so knowledgeable, helpful, courteous, and patient with what we needed. She has been with Na Hoku on Maui for many years now and her expertise with the jewelry line is clearly evident. The whole selection Na Hoku has (both bridal and other) is beautiful. We got our rings sized in Honolulu and sent to our house back home, in addition to some other koa wood items. We can't wait to officially be married and wear our Hawaiian rings. Thank you, Kristi! read more

These people are amazing! Not only do they have beautiful jewelry, but they found my visa and my ID and called my bank back home to find me! They had to wait on hold forever to speak with a representative from the bank, but they did it and made sure they found me to get it back to me. Thank you, thank you, thank you!!! read more

Two years ago while vacationing in Maui I purchased a pendant and chain at Na Hoku. Last month we were there again, and on the plane over my 9 month old granddaughter broke the chain. I took it in to the store on Front St. in Lahaina in hopes of getting it repaired. Amber was amazing. She sent the chain to the main office in Oahu and my necklace arrived today. Great customer service. As a tourist I won't be a "regular" shopper in their store, but I was treated as though I was their best customer. read more

Absolutely horrid customer service! My husband and I went in with my sister and her boyfriend, all to try on pieces that we've been thinking about. Upon entering the store both sale associates looked up at us, and completely ignored us from there on out; no greeting, no asking if we wanted to try anything on, NOTHING. My husband, who owns three Na Hoku watches, was trying to get someone's attention to try on two watches that he has been considering purchasing and finally got fed up with waiting while one associate (Anastasia) seemed to be doing her closing counts early and the male associate joked on the phone with someone. My sister and her boyfriend who were hoping to purchase a promise ring that evening was finally snootily asked by Anastasia if there was something they wanted to try on and grabbed the tray they pointed to and asked, "which one was it?". My sister who wanted the particular ring was so put off by her bad attitude that they decided not to purchase the ring from her on principle alone. I got fed up and left the store without even bothering to try on the wave necklace I have been considering. As an owner of several Na Hoku pieces I am horrified at the treatment we received from the associates at this particular Na Hoku due to the fact that I always receive such great service from other stores. I expected the best from such a high traffic store and I don't know (or care) if it was due to the fact that it was an hour from closing or (the more likely fact) that we are all quite young looking and weren't being taken seriously by the associates. This experience left such a bad taste in my mouth that I won't be entering or purchasing anything from Na Hoku for a while and will definitely not be returning to this store! read more

I loved my experience at Na Hoku. I went in to the store to see their waterfall pendant created with Koa wood and set in silver. It was such a striking piece...I just had to buy it. It was a lovely and unique souvenir from my time in Maui. Thank you Kelli for the relaxed and very enjoyable shopping experience. I found all the staff at Na Hoku to be friendly and helpful. And as a bonus...I also got to go to the Pearl Factory to open a complimentary clamshell for a beautiful pearl. Also a very pleasant experience!! :) read more