I was very disappointed in the treatment I received at this Store. As a long time customer of…read moreTiffany & Co, I've been to stores all across the country. Including the Flagship store in New York on more than one occasion. Never, and I mean NEVER have I felt talked down to, and as unwelcome as I did in this location. It was my and my husband's intention to make a purchase to commemorate my visit to Maui and our 30th wedding anniversary, which we had just completed a vow renewal for. I went in to look around as he shopped in Louis Vuitton across the walkway. I was greeted by the Security person and another SA very nicely. However another SA appeared and took on the roll as my sales person. After being asked, I informed her that I was just looking at the time. She followed me around as I looked. I literally felt as if she was watching me. She was not friendly or welcoming at all. I felt unwanted by her tone and apparent attitude. Finally I asked her a question about the classic silver collection, of which I was wearing several pieces. I assume she felt that was the only reason for my visit. It was not, but she immediately began to talk to me as if I was no longer worth her time. I was extremely offended. It was at that time I thanked her and immediately left the store. I will never spend where I feel unwanted. This is not how anyone, especially a regular customer of the brand should be treated. I left, and decided to spend my money in another luxury store nearby. Where I was treated much, much better. I sincerely hope that Tiffany follows up on customer service training, because no one should feel the way I did in this store. It is not in the standing of their brands usual standard.

We were in the mall and saw this place so we went in. The sales staff were wonderful. So nice. It's…read morea nice size place and she said more items available if we didn't see what we wanted. I wanted to get something for the wife. We looked at a few different things and focused on a bracelet. Of course my wife loves white gold. We ended up seeing something we liked. We had to think about it. She really liked it so we went back and bought it. It really looks great on her. The nice thing about Hawaii is that their sales tax is less than ours's and the luxury items are lower in price than other states. So an added reason to buy here.

So our family has been going to Maui regularly for the past 18 years and each time we have to stop…read moreand visit Lee. She has become a trusted person for some great purchases my wife simply adores. She has designs you will find no where else. When we were there with our younger daughter, she would even offer her some affordable options. I bought my Bulova watch there and wear it regularly. Since the Maui fire, I have made attempts to contact the store to no avail, but we hope things are going well for the family as they are in our prayers along with others we consider Ohana there in Maui!

Walked in here with my hubby. Lee helped us and was amazing. She took the solitaire that I had and…read morecustom mounted it on to a Diamond band. It made my center stone look bigger and better in the new setting! Next time we're back, we'll have Lee help us with the band. Definitely recommend going in and seeing what they can do for you. Lee took my ring and had it remounted and ready for me in two days! Right before we left MauDiamond

Such beautiful handmade beaded jewelry. I was searching everyplace I'd go in Maui to find…read moresomething to bring home to my daughters and either I didn't care too much for others jewelry or it was outrageously priced. Sophie Grace pieces are super cute and affordable. She sets up shop certain days of the week poolside at the Grand Wailea and has an online shop. She can custom make pieces as well as tweak some things right there. My daughters love their bracelets.

A must stop on the Island of Maui, Hawaii! Located poolside at the beautiful Grand Wailea Resort,…read moreyou will find a local jeweler creating incredible pieces reflecting the best of Maui. We stop in every time while visiting to choose another piece for our memories. At home, when the snow hits and we are in the dead of winter, a simple look at a special necklace or earrings makes the day seem a little brighter. Brilliant colors, unique gems and always a fun twist. We do go to the website & order gifts as well and the packaging is simply beautiful on arrival. No need for wrapping. Everyone knows the Sophie Grace box!! Stunning craftsmanship with integrity.

This location is OPEN... I have several pieces of MD…read morejewelry, gold earrings, necklaces, charms, bracelets. I was extremely disappointed at the poor customer service here--historically I've been treated as a valued customer in several different locations...but here they seemed somewhat dismissive. Very sad....

Soooo disappointed with Maui Divers been buying their jewelry for years . I flew in Sunday went to…read moreWhaler's Village Monday to pick out Piece I had seen for my sister's 70th birthday. It was marked $145 which I had seen online she had two and one was priced 145 and 175 and she said "oh ya it's a new price" I said but this one is marked $145, and I came specifically to buy that. No sorry it's not marked incorrectly just yeah it says $145 but since May 1 it's $175. Ok so 3 days ago now you want to lose a sale! They were rude I really loved that store but I am done! Ridiculous

I had a little issue with the way I was treated by one of their workers. Few days later I received…read morea call from the owner, Phoenix. She apologized on their workers behalf. We talked for a little bit, and told me story about herself. She told me that she talked to her worker. I didn't want the worker to be in trouble but I told her sometimes, they need to know what they did wrong coz this can ruin their business. Phoenix was really friendly on the phone. And I really appreciate her effort of calling me and making things right. She is really dedicated to her business. She really cares about her customers, very rare to find such a business owner like her.

Finally have the time to review this place. So I have been collecting Pandora charms and I love…read moregetting charms from new places I visit. It was my first time on Maui so my tourist self had done my research looking for shops that would sell Pandora charms. I was so happy when I found a Pandora store but got sad when I found out that the store closed down... bummer. So I started googling for other places. I called the Ocean Center and they said they sell Pandora charms but we would have to buy the entrance fee to get to the shop and I wasn't going to do that when we weren't interested in exploring the ocean center. A few days came by and I would kept calling stores and they would say 'no we don't carry Pandora'. Finally called Hawaii Jewelers and guess what! They carry Pandora charms! I was so excited but also was bummed again because it was kinda too far from where we were staying. Over 50 mins away. But since I was SO desperate to get my charms, we drove our happy little selves to Lahaina. Our FIRST STOP in Lahaina was literally this jewelry store and I was so excited! I wanted to purchase a couple charms for myself and as gifts. When we entered, there was this girl sitting behind the counter. I didn't care if she was sitting because I would too lol but she did not greet us nor did not ask how she could help us. I had to ask her if they carry Pandora charms and then she led me to the glass where they had the charms. There are LOTS of beautiful Hawaii/Maui charms and I wanted to buy all of them! It was hard for me to choose because everything was inside the glass and I had to put my face super close to the glass. The lady just stood there, and didn't offer to bring out some charms so I could see closer. I finally asked her if I could see this charm (the one I ended up choosing) and she finally took it out of the glass. I wanted to look at other charms from the glass since I wanted to buy more BUT I was too shy and too uncomfortable to ask her to bring them out because she was just standing there, awkwardly. I wanted to make conversations because she looked like a friend of mine but she didn't show interest. This was the first time I felt so uncomfortable buying a Pandora charm. Whenever I go to Disneyland to buy charms, to Vegas, to San Francisco, to anywhere, the employee would try their best to get me what I want and to actually sell them to me. But since this wasn't a Pandora store, I guess the vibe was different. I ended up just getting the first charm that I asked her if I could see, because I just wanted to leave lol. She didn't tell us how much that charm was, she just straight up told us the total. None of these charms have price tags and from my experience everything starts at $65, no questions asked. Which is odd because I get Disney charms with bedazzle for that price but since this is the only store that sells Pandora charms, I guess prices vary. I just wish I could've had the chance to buy more charms with better experience. I understand this is a local store and I wasn't expecting a Pandora sales person selling me as many items as possible. But from my experiences, local stores are usually a charming place. My fiancé got my engagement ring from a local jewelry shop and we were treated nicely. Before we approached this employee, I even joked with my fiancé telling him we could get our wedding bands from Hawaii Jeweler since we were already there. But after having the experience I had, I wish other jewelers carry Pandora as well so I could shop with confidence and feel comfortable doing so. I understand some locals hate tourists but all I really wanted was to purchase some charms.

IMHO I like to buy…read morejewelry in Hawaii because the sales tax is less than half of my own state's tax and that can add up to a nice savings. Ever since I lost one of my favorite gold earrings, I've been on a mission to find a replacement pair. Denny, the co-owner of Three Crowns told me to let him know if I needed help. I liked that he didn't hover over me as I scanned the cases. I knew what I was looking for, and lo-and-behold I found a few pair of pretty earrings to my liking. Denny told me to try them on, while he chatted with my hubby. Of all of jewelers I met on this trip, he was the only one who knew the name of the type of earring clasp I was searching for! Mahalo, Denny! I left the store wearing my new gold earrings, which was a lovely anniversary gift for myself!

First time learned about Danny Wong's design from Birgitta, truly enjoyed her traditional charm way…read moreof running the business. Very happy to find the earrings representing the Aloha.

Was helped my Gloria. Overall 11/10 customer service. Good vibes all around. One of a kind locally…read moremade fine jewelry. Very pleased with my "piece of maui". Turquoise cab ring in the photo. ‍

Bruce was great in helping us with jewelry selection. His knowledge and love for the craft truly…read moreshows in his work. When your in Maui don't pass by but STOP by Paia Jewelers!

Lying to get a sale. Not much better than a used car dealer…read more Wife went in to buy me a Rolex as a gift. She was pushed to a CPO watch with the line that it would take many years to get it new. Can't even order a new one, they said. Not true. I checked. Just lying and embellishing to get the sale. Then they made sure to activate the warranty on the way out of the store so that the watch can't be returned according to their policy. Nice move.

Amazing Customer Service I would like to Thank Ryan for…read morealways going g above and beyond Mahalo