Awesome customer service! We were assisted by Grace in Tiffany&Co @The Shops in Wailea. She was very warm, accomodating and most of all, not transactional. Keep it up! I was also happy to find out that the return to Tiffany bracelet was already available when we came back. And thank you Grace & Tiffany for the birthday chocolate treat! You made my birthday extra special. We'll definitely come back! Highly recommended when you visit Maui! Mahalo! read more

Tiffany & Co - Jewelry Near Me - Wailea, Hawaii

See all

I was very disappointed in the treatment I received at this Store. As a long time customer of Tiffany & Co, I've been to stores all across the country. Including the Flagship store in New York on more than one occasion. Never, and I mean NEVER have I felt talked down to, and as unwelcome as I did in this location. It was my and my husband's intention to make a purchase to commemorate my visit to Maui and our 30th wedding anniversary, which we had just completed a vow renewal for. I went in to look around as he shopped in Louis Vuitton across the walkway. I was greeted by the Security person and another SA very nicely. However another SA appeared and took on the roll as my sales person. After being asked, I informed her that I was just looking at the time. She followed me around as I looked. I literally felt as if she was watching me. She was not friendly or welcoming at all. I felt unwanted by her tone and apparent attitude. Finally I asked her a question about the classic silver collection, of which I was wearing several pieces. I assume she felt that was the only reason for my visit. It was not, but she immediately began to talk to me as if I was no longer worth her time. I was extremely offended. It was at that time I thanked her and immediately left the store. I will never spend where I feel unwanted. This is not how anyone, especially a regular customer of the brand should be treated. I left, and decided to spend my money in another luxury store nearby. Where I was treated much, much better. I sincerely hope that Tiffany follows up on customer service training, because no one should feel the way I did in this store. It is not in the standing of their brands usual standard. read more

We were in the mall and saw this place so we went in. The sales staff were wonderful. So nice. It's a nice size place and she said more items available if we didn't see what we wanted. I wanted to get something for the wife. We looked at a few different things and focused on a bracelet. Of course my wife loves white gold. We ended up seeing something we liked. We had to think about it. She really liked it so we went back and bought it. It really looks great on her. The nice thing about Hawaii is that their sales tax is less than ours's and the luxury items are lower in price than other states. So an added reason to buy here. read more

Tiffany & Co - Jewelry Near Me - Wailea, Hawaii

I am a fan now of Tiffany. My husband and I came to check out earrings here for a wedding anniversary gift and I had my eyes on the Return to Tiffany collection. We were greeted and helped by the client advisor. He showed me one set of earrings without the diamonds and one set of earrings with the diamonds. He wiped the earrings with alcohol prior to me trying them on and seeing it in a mirror. He was friendly and very relatable, talking about when he lived in NY & CA and now back home in HI where his family lives. I appreciated his rapport and went with the diamond-studded earrings. I asked if he could also clean my Tiffany necklace, which he also took back to get it steam cleaned along with the set of diamond earrings. A different client advisor, Alex, took over the transaction and she brought out my necklace and earrings. She was sweet and also grew up in SoCal. It was overall a positive experience shopping here at Tiffany & Co in Wailea and would love to have another shopping trip here again next time in Maui, especially the with the low price and sales tax :D read more

Tiffany & Co - Tiffany Diamond ring - Jewelry Near Me - Wailea, Hawaii

See all

I'll start by saying I have been to this store and made multiple purchases over the years. I work in The Shops at Wailea. As soon as I stepped up, I was looked up and down, judged like she was sizing me up for what I'd spend today. I am a local and it was obvious. I mention I am looking for a masculine chain for my husbands birthday, she pulls me to her counter, shows me short, choker with a price tag of 20k+, and "this is what you're looking at". When I asked, would your husband wear that, she snapped back with..." I don't have a husband". I said well, is that something you'd see on a manly man??? I went in with the intention to buy. With no discovery, no listening skills, she was not even worried about what I was shopping for. Her fake lashes, inflated lips and horrible approach might work in a fast city - Send her back to the mainland. Here, rework better when handling clients with care. No aloha , no genuine, kind approach and the worst impression I've had for someone at Tiffany store - especially in the islands. I'm even sadder that it's at my home store and I'll think twice next time I go back. read more

So walked into Tiffany's in Wailea, Maui, my every year drop in. I usually go in to see what's new and to buy a new piece for myself and get a few of my older items cleaned while I'm there. Well a younger gal approached me, I mentioned to her I was looking for a graduation present and I asked about the cleaning. She said that they charge $20. per item. WHAT?? Wow... Ok, I get it, everything is NOT free any more. So I asked about a bracelet for a young gal that will be graduating in June and since Hawaii has a sales tax of 4 to 4.5% it's no brainer to buy there. Well, I explained what I was looking for, a simple bracelet with the Tiffany oval shaped tag, NOT the heart, and the gal was just plain stupid. I spoke English and she wasn't getting after I explained what I wanted several times. So I said "never mind, I'll come back another day" and walked out. I go back another day and I was approached by different gal this time. She showed me a cute new piece and I asked about the new cleaning fees and she confirmed they charge now. I look over a few pieces and asked a few questions. I ended up NOT buying anything and this is why... You know you get that feeling where the sales person just doesn't have interest and just kinda rushes you. I had money, so I don't get it!! I was OUT!! Hopefully that isn't the case next time and they change that attitude. I have bought several pieces over the years. Service sucked both times this visit! Selection was just ok, and the value.. Well its Tiffany.. read more

Classic, friendly, charming. It's Tiffany, what else should you expect? I bought two gifts here and was treated very well by the friendly staff. They were receptive to what I was wanting, made helpful suggestions without just pushing the more expensive items and I just can't say how great the experience was. I had two VERY happy ladies when I got back to our condo! While here, there were a few window shoppers that stopped by and they were treated the same as those purchasing things and I LOVE that. This is not an intimidating place, please come and check it out. Tiffany is for everyone. read more

Tiffany & Co - Jewelry Near Me - Wailea, Hawaii

See all

Poor experience & misleading customer expectations about sums up our visit to this location The first question as we walked in the door was "can I preorder the Tiffany-Fendi bag with you?" Immediate response was yes. Super excited over this & as HI sales tax is far better than CA, it was a great time to also look at earrings I'd seen online. Needless to say they were gorgeous. Throughout the sale, I kept asking about the bag & how to complete the order. The sales associate even went to the back room, to speak to the manager & at no time was I led to believe this wouldn't be happening As we concluded the sale, I was advised I'd be receiving the price list by email & I could select which bag I wanted. Awesome... you see where this is going After not hearing back for almost 2 days, I called over and another associate tells me I was placed in some kind of lottery pool?? This was never disclosed upfront. Next day, I got an email from my sales associate to say it was not possible to preorder the bag but they would lookout for when it went on sale to the public Well, today is that day & I received no follow up email. And.....the Tiffany public sale sold out in less than 1 hour for their entire stock. I know this because I tried. By the time it was my turn in the Tiffany waiting room, my bag was gone. But no never mind since we got the bag directly from the Fendi site, so I got my bag and Tiffany got my returned purchase. I don't do business with people who do not honor their word read more

IMHO I was in Maui for my birthday and planned in advance to purchase a few gift items there for myself and my graduating nieces. The main reason to purchase in Maui...to save money on the tax rate! On my first visit to the store I was immediately and warmly greeted by Tony. I showed him my wish list and soon I was trying on bracelets! Before we finished the transaction, Tony presented my husband and I with refreshing water served on a silver platter! Tony expertly and beautifully wrapped my gifts and reminded me that my jewelry will be complimentarily cleaned at any Tiffany store whenever needed. A few days later I remembered that another niece was graduating, so back to Tiffany I went...and brought a friend. Preston greeted us this time, and I told him the price range of my gift choice. I also said I wanted something that "screamed" Tiffany. Happily he showed me a lovely necklace that was priced below my price range! Sold! A few hours later my friend returned to the store to make her own purchase after having taken some time to "think about it." I most enjoyed the Tiffany experience which exemplifies quality customer service from beginning to end. Thank you Tony and Preston!! read more

Tiffany & Co - Jewelry Near Me - Wailea, Hawaii

Karen is the nicest human being on planet earth. As soon as me and my buddies walked in the store she greeted us and showed us new collections and where good jewelry was at. Please show Karen some appreciation. read more

Nami was super friendly and assisted us with finding the perfect wedding band for me. She was able to size my ring finger quickly and found the right size of the band I wanted. She offered us sparkling water while we waited for the ring to get cleaned. read more

This is a review for Wendy at this Maui Tiffany store. My husband and I were in Maui and purchased our wedding bands from Wendy. She was so thoughtful along the process to help us find the best fit. We were very happy about the purchases, but didn't think too much about it except it was a good experience. Until one year later, we received a hand-written birthday card from Wendy. We were honestly touched. It was certainly a nice surprise. Thank you so much, Wendy! If anyone happens to shop at Tiffany Maui, I'd recommend Wendy. Buying jewelry should be a pleasant experience, Wendy definitely made us feel that way. read more

Tiffany & Co - Jewelry Near Me - Wailea, Hawaii

The World According to Noelle Allergic Girl's Guide to Life Maui Honeymoon Review Series Before heading to the Grand Wailea Luau we stopped at the Shops at Wailea. I spied the Tiffany and Company which is not far from the LV and Gucci shops. We entered and were greeted by the security guard and the employees. This shop is spacious. We politely inquired with the customer service person named 'Jan' if we could have our wedding bands cleaned. Jan was happy to help. She took my engagement ring and our wedding bands back to have them cleaned. My engagement ring and our wedding bands were purchased from Tiffany and Company. Our rings were kind of dirty from sunblock and ocean water. Once they were cleaned my solitaire diamond F (colorless)/ IF (internally flawless) engagement ring sparkled like new! My husband purchased a new bracelet for me and we purchased a charm to go with the bracelet :) Customer service was excellent from start to finish. Jan originally hails from the great state of Illinois like my husband. Wooo Hooo for the Fighting Illini!!! Noelle's Notes Excellent Customer Service! read more

Tiffany & Co - Jewelry Near Me - Wailea, Hawaii

We visited this location while on vacation this past week. We were immediately greeted by Azita R. She was so kind and helped me pick out a bracelet for my daughter. I noticed a pair of sunglasses in the counter and I know from shopping at Tiffanys, this is not very common to see sunglass in all the stores. The glasses were beautiful and I hesitated to buy them and told Azita I would think about it. We left the store to do some other shopping and Azita saw us walking back to our car. She stopped us and explained it was the only pair they had in the store so I returned and purchased them. (I fully would have regretted not purchasing them). We met the manager and he was equally kind and helpful. Later that day, I was walking and tripped, falling forward, scrapping my knees bloody and dropping my new beautiful glasses. I cried and cried and called the store to see if they could do anything for me. Silly I know to care more about my glasses than my knees :( Azita was so wonderful showing concern about my fall and assured me she would try her hardest to try and help me. Well, today I came home and found a box on my door step, opened it up and found a new pair of glasses. :) HOW WONDERFUL IT IS THAT THIS COMPANY, THIS PARTICULAR STORE CARES ABOUT THE GUESTS. A huge heartfelt thank you to Azita and the store manager for being so awesome and making me feel like my small bracelet and glass purchase was worth a million $$ We are going back to Maui in February and I will certainly visit this store again. XOXOXO Jacqueline R Fuentes read more

Tiffany & Co - Jewelry Near Me - Wailea, Hawaii

I really love the staff at this location. I think they are extra nice and really have a great attitude when talking to patrons. My boyfriend was looking for some earrings for my Christmas present and they gave him some really great ideas. He finally decided on a pair and they were the ones I have been eyeing for a long time. Beautiful. I was so excited to get them! I've been in this store a few times and I have always had great service even when I am not looking my best. I love that they treat everyone well. read more

Even though pink is by far my absolute most favorite color, one of my other faves is blue. Tiffany blue to be more specific. What girl does not love to receive something sparkly and shiny boxed in the iconic Tiffany blue box tied in a white ribbon? I wanted to indulge in a little bauble to commemorate my Maui vacation. No mini tikis or shark tooth necklaces for me! I browsed the Elsa Perreti collection (love her!) and fell instantly in love with the mini mini starfish pendant complete with chain. So appropriate and befitting! The sales associate was so sweet and friendly and even offered to clean the Tiffany & Co. necklace I was wearing, no charge. Apparently they charge for this service at other locations. She cleaned my necklace and wrapped up my new necklace super quick. Very much appreciated since I did not want to be late for our dinner reservations. Superb customer service and lovely selections of jewels and shiny baubles make this one of my favorite shopping destinations. :) read more

Customer service here is fabulous. Always greeted with a smile and eager to help. They have a descent collection despite the smaller footprint of the store. Be sure to call ahead to see if a particular item is in stock at the store. If not, the staff can place an order for you and ship to your house. read more

I love Tiffany and the store in Wailea is a great example of Tiffany's customer service! I was helped by both Preston and the manager of the store. Both were very helpful and kind. I was interested in a specific necklace but didn't want to purchase the one on display. While the store didn't have additional necklaces available in the same style, Preston then said that they could ship a brand new, not-on-display necklace from another Tiffany on another Hawaiian island to the Maui store. Two days later, the necklace arrived in store. Both Preston and the manager were very friendly and generous, offering me water and a bunch of Hawaiian snacks to take with me. Highly recommend this Tiffany location! (Bonus is that the sales tax is much lower in Maui at just over 4%.) read more

The staff were very friendly, I was certainly under dressed going in but a woman named Wendy was ready to help! She was extremely nice, and made me feel comfortable in the store! read more

This place is on the second floor across from LV and next to St. John. You can't miss the vaulted doors. Service was prompt and they let me try on the earrings that I've been eyeing for a month (see my last review re TIffany in San Jose). I forget the name of the SA, but she was an older woman with short brown hair and was very friendly and nice. She even offered to take a photo for us outside with my new gift! Sales tax is only 4% or something like that so it was a better deal than buying them in CA. Love my earrings! read more

We visited this store a couple weeks ago and had a really BAD experience with the salesman. He was tall, dressed in a very wrinkled black suit and wearing worn sneakers, but had the gall to look us up and down [we were dressed in khakis and polo-style shirts] and pretty much refused to help us. After asking multiple times to see a ring, he finally pulled it out, rolled his eyes -- and when it didn't fit -- put it back in the display case, closed it/locked it and walked away. Just like that! Mind you, both my friend an I were wearing easily identifiable Tiffany necklaces, earrings, and rings -- yet he seemed to think we weren't worth the trouble of showing us what I was seriously interested in. The other ladies working in the store seemed very friendly and were helping others, otherwise I would have waited and gone back to have one of them help me, but we were so irritated at that point we just left. This was without a doubt, my worst Tiffany experience EVER. The salesman [taller/skinny/dark complexion] should seriously find another occupation where he doesn't have to deal with people. He's certainly no asset to Tiffany. read more

Dropped our necklaces off two days ago and picked them up yesterday after 3:00 pm like they said. Damn. They looked better than when I bought them. Always feels like the Ritz-Carlton experience every time we walk in. Added bonus. They gave us 2 brand new little bags for our necklaces. Super service. You get what you pay for. Thanks again. We'll be back. Oh yeah. And the cleaning was FREE! read more

Walked in with a ring full of toothpaste, baby vomit, and lotion. Walked out with a ring sparkling from every angle and clearer than a sunny day. Steam cleaning, baby! Best of all it was done in five minutes and free. And the salesgal was super friendly..not even caring I just came in there to get my ring cleaned. Shameless! However, here's a real Tiffany's tip. For anyone thinking that they can't afford to get a Tiff ring...well if you are so inclined it was interesting to see a section of engagement rings that were priced under $4500 and not shabby in the least. Considering that Tiffany's markup is known to be crazily insane, I was impressed at this offering...maybe a nod to the recessionary times and smart of them to do so. There was a sweet little 3 stone halo'd diamond ring that was bling bling for $4200. Sign me up. read more

I really liked this Tiffany's location. Previously, I've made purchases at the Walnut Creek, CA location (bka Bay Area Beverly Hills) and the Las Vegas location at the Caesar Forum Shops. The sales people are always polite. The stores...always beautiful. However, in Vegas for example, those of us taking "baby steps" to the big girl and real finer side of life aka the GOLD, are pointed to the back of the store where the 925 Silver pieces can be found. That's totally fine. Quite frankly, I like silver better anyways..so take that ! :) In Maui, even at Tiffany & CO, it's a Hang Loose way of existence! All the pieces are somewhat co-mingled and you can wander around, drool and eventually make your purchase, if you so choose. Our sales lady was so very nice, impeccable and knowledgeable. She also helped me to convince my son that he would be shopping here for Mother's day gifts one day. With my nudging, he was sure to take note of how carefully she placed my new charm into the dove egg blue soft satchel and added it to it's perfectly matching box while finishing it off with the white ribbon that completes the package so nice. Top that? Yes, I can. The tax here was ridiculously low....4%! Yet, another reason to shop here before you return to the Mainland. I try to visit new Tiffany's when I can. For now, this location ranks as #1 in my book! read more

Doesn't have much a selection, but I bought myself a pair of pearl earrings from here as a present for making the deans list at my school. The woman who helped me was very professional and knowledgeable. They also clean and polish stuff here and I got my bracelet done though it took longer then it does at the San Francisco shop. However, I love this location and the fact that I can lay out on the beach and tan and sleep and then walk in after a lazy day and drop major $$$$ on jewellery without having to walk very far. -1 star for the lack of selection. Sorry... but I still LOVE you Tiffany's!!!! read more

I had a great experience at this Tiffanys. I came in rather last minute on my vacation to have a charm added to my bracelet. I took about three days to get the item back, but pickup could only be after 5pm. Since I didn't have time to go back after 5pm the day of pickup, they gladly shipped it to my home for me instead. Although I had to pay for shipping ($20), the package was to my home in about two business days. The bracelet was nicely polished, came in a new jewelry cloth bag wrapped in their signature blue box and a cute little tiffanys bag was included. Good customer service! read more

I really enjoyed shopping at this location! The worker that helped me out was really helpful and patient with me since I wasn't sure on what I wanted. Also, she gave my family and I waters and cookies while we waited for her to clean and wrap my ring! Next time I come visit Maui I'll be stopping here! read more

Tiffany & Co - Jewelry Near Me - Wailea, Hawaii

Thank You T&Co.!! My partner and I have shopped here twice and the sales staff and manager are superb! Very welcoming (even if you're coming from the beach to shop) and knowledgeable. We are very grateful to the manager who helped my partner secure my size from another location in a short amount of time. I cant say how thankful we are to this staff and how happy I am with my ring! We can't wait to go back to Maui next April for our wedding and buy our wedding bands. :) read more

The pretty blue box. Well that's what I think of when I come here anyway. Tiffany's has some gorgeous silver items. I went in here to shop for an Elsa Peretti designed heart shaped necklace (it looks so delicate and pretty against the skin) for a girlfriend of mine as her pre-wedding gift. The reps there welcomed me with a nice greeting, even though I looked like I probably didn't own a dime that day. One woman helped me find an "inexpensive" yet very tastefully classy necklace for her. I couldn't spend too much since flying out for the wedding, hotel fees, etc, had nearly wiped me clean that month. So I made sure the rep was aware, and she was very understanding and didn't act any way snobby about the fact that I was trying to save money walking into a Tiffany's. I love the attention to detail here. The rep put all of the items that I was considering on a jewelry "mat" and carried it around the store with me as I looked at other items. Then once I made my decision, she gently took the piece, put it in a small Tiffany blue pouch, gave me some blank Tiffany cards for my gift note, and placed everything in a Tiffany bag. You really do pay for service here! Some of their items are WAY overpriced though - a "little black book" (nothing special!) at nearly $50, standard silver cuff links for over $150. But if you're coming for the label and good quality jewelry, this is a nice stop. read more

I love Tiffany's!!! Their staff was so helpful. Rae helped me exchange a necklace my bf had given me for Christmas. She was so nice and patient. She helped me pick out something i really loved and I left there so stoked on it! Mahalos Tiffanys you rock! read more

In my limited interaction with the other sex, I have found three general truths: (1) Girls like being complimented. Not over the top (i.e., your eyes radiate happiness like the sun---LOSER), but in passing (2) Girls have a sweet spot for a certain kind of food (3) Girls like little blue boxes. Obviously, this review concerns option (3) since this place is known for their little blue boxes which have been known to exceed the cost of any items on this planet So I dont know what I bought, but when we passed by it the first time on our way to the Makena lava flows, she checked out some ring with 5 diamonds on it. Being that my first enagagement ring was from the now closed Montgomery Ward, I was thinking of upgrading her anyways pretty soon. Long story short, and $8k later, I put it under her pillow the next morning. The reaction was like my kids during xmas! How can one little box get a grown adult so excited, and hot and bothered as much as this? Nevermind that I have heard that Tiffany overprices and over rates the quality of their gems. Didnt matter. So this got me thinking... Would getting one of those silver jewelry items which cost a fraction of the price but in the same blue box elicit a similar response? Read on and find out the results after Valentines Day. Minus one star for being so damn, effing expensive. I have been eyeing a set of 18" rims for my car and now have to wait a bit. read more

Success! I found a great pair of simple gold hoops with diamonds from the wave collection. This is a smaller store with limited inventory, hence 4 stars. Don't expect a great selection of larger diamonds or colored stones. They can certainly ha e anything shipped in, so call ahead of time if you want to take advantage of the low tax rate here. read more

Tony in the Wailea shops is so AMAZING. My friend and I are locals and sometimes we get that "look" from the sales associates. But NOPE Tony was nice and very informational with us. When I go back I'm definitely going to him and no one else. If you ever go to Tiffany's in Wailea, see Tony. He's the best! read more

I came here with easter seals participants and I just wanted to take them looking on our trip to the shops at Wailea; and even though I told their staff we were just there to look, they insisted on getting us bottled waters with a napkin She was so sweet to them and they were all very welcoming and respectful. If your planning on buying a wedding ring or something nice, I definitely recommend them Mahalo for your hospitality read more

I was helped by Wendy while shopping at this location on vacation, and she made it such a great experience! She was extremely helpful and kind, a true model associate for Tiffany & Co. read more

I received a gift from my husband for our anniversary and I needed to confirm the size of the item as it didn't feel right when I tried it on. Came into the store and one of the staff members greeted me right away and helped me get my gift sized and she was able to confirm the size. It was a quick trip to the store and I'm happy it was quick and easy. read more

I have purchased a few things at this Tiffany's while on vacation. Most recently, my husband and I stopped here a few days ago. I wish I would have had the gal's name because she was SO kind and great at her job. She noticed my necklace was from Tiffany's and offered to clean it immediately. She was very helpful and accommodating. Fast forward two days and my husband and I went back to get a gift. The gentleman that helped us looked at us like we were low-class citizens and it appeared as if we were bothering him (meanwhile nobody else was in the store shopping.) I wish I would have realized I needed a gift the first day as the gal that helped us was beyond deserving of the credit. read more

Went into this store to get my ring cleaned. While being on vacation, I had sand, lotion, and other elements on my ring that made my ring not so shiny. When I walked in, there was a salesman on the phone, and a saleswoman on the floor helping a customer. The salesman on the phone, looked at me raised his eyebrows I assumed him saying with the expression "do you have a question" My response was "where can I get my ring cleaned?" The saleswoman replied to me, " I can help you in a second, he is on the phone" My bad, maybe I shouldn't have looked at him in the first place and waited until he got off the phone. Once he got off the phone, he told me that it would take 3 DAYS for them to clean my ring. SERIOUSLY....and asked me what I needed cleaned. I took the ring off my neck. A third saleswoman walked out from the back to help me. She said she would assist me. Looked at my ring with her loop and said she would be right back. When she returned- my ring was sparkling! I thanked her and left...but have to mention those other sales people were horrible. and if they were to read this...This happened on Jan. 6 between 4-5pm. In conclusion, I don't know why I was treated in that manner (i.e. told it would take 3 days to clean my ring as well as treated so abrasively by that first saleswoman) all I know is that I find those two people's attitude as unacceptable, and happy that I didn't purchase my ring at this store. read more

Staff is friendly, and store is larger with a slightly larger selection than the Ka'anapali location. There are usually a good number of customers, but the store is well-staffed so service remains excellent. read more

I'm not necessarily a "tiffany" girl, but the staff at this store created such a sweet and personal experience, it was really the icing on the cake of a special occasion! read more