Had a really enjoyable experience shopping at this Grand Hyatt location. My SO and I popped in one evening to browse the current selection, as we love to do when visiting any Hawaiian Island. We were greeted promptly and allowed to browse un-chaperoned for a few minutes, which was nice. We ended up working with Kennedy, who patiently humored me (and also my SO) trying on many pieces and trying to find accompanying jewelry for things I already own. She was fun to work with and knowledgeable about the jewelry. She picked out a couple of things that I ended up loving, which my SO & I had overlooked ourselves. Had a fun time shopping here and wish the same for future shoppers. Aloha! read more

This is an update to a review I wrote on 9/18/19 at which time I gave Na Hoku a 2 star rating....I have now upgraded to a 4 star rating. My original problem was with a ring I purchased the previous year. You can see the details under Frances M. dated 9/18/19. After my posting the Director of Customer Relationship Management, Heidi Gygax, reached out to me to get a better understanding of the problems I experienced. She was very professional and helpful. We settled on a mutually agreeable solution and I am extremely happy. I will be visiting the San Diego Na Hoku store to replace my former purchase in the next few months.....courtesy of Na Hoku. Thank you Heidi. Now, if some of Heidi's customer service attitude had made it's way to the Kauai store I wouldn't have made the original 2 star post :) read more

I am very disappointed in Na Hoku at the Hyatt. The service was not there. Kennedy did not service at all. I guess I didn't look rich enough. I am not recommending Na Hoku. I went to Maui Divers and would recommend them. read more

DO NOT BUY FROM HERE. Apparently, Na Hoku must have paid Yelp to hide my reviews. They sold me a defective ring and wanted me to pay them $150 to get it fixed. Their VP is a liar and tried to rip me off. They do not guarantee any of their jewelry b/c they claim that they are perfect and never, ever, ever make any mistakes in the craftmanship. Don't buy here or just throw away your money might be a better solution. read more

I recommend either location on Kauai-- the Poipu Shopping Village or here. I got a gorgeous 3 Plumeria flowers 14 K ring which is permanently on my finger. I love their jewelry!!! read more

Indirectly, this will end up being a Yelp review of my new man, Kevin. We went to Hawaii for my 40th. Here are the highlights: 1) He was 5 seconds off of the winning time for the "Half Way to Hawaii" game. OK, he owns a plane so he may know a thing or two about this, but still... pretty impressive. We won a box of chocolates from Hilo Hattie. 2) He booked a massage for me - all on his own, without prompting. Mmmm... 3) On my birthday, he took me kayaking down this amazing river with a canopy of lush trees, noises from wild animals (okay, chickens but wild ones!), and water so cool and clear that we swam in it. 4) He paid for the hotel and just about all the meals. We had some amazing food. 5) He got me a Tahitian black pearl and diamond necklace with matching earrings from this place. ABSOLUTELY GORGEOUS. He said that the people here were really friendly and helpful. read more

What a HORRIBLE experience! We spontaneously purchased an engagement from them in 2017. We spent $7500 on the engagement ring alone not including the bands we purchased on a later date. 2021 we took the rings to a highly recommended and trusted jeweler to get GIA certified. What we were told was disappointing and shocking. Long story short we won't waste more money to get a GIA grading on it. Also, The jeweler couldn't verify the certification, then we called IGI several times when someone finally answered they were unprofessional told us to check ourselves online. We went online to IGI.ORG to verify the certification and it WAS NOT on IGI's website. We tried 5 times. Nothing. We took the ring to a local Na Hoku and they also were NOT able to locate it. They took a photo copy of the certification and said they are working on it. And that's supposed to make it all better. That is not what I expect when I'm given a certification from a "reputable institution". They also inspected the ring for the lasered number on it to make sure it was the same one we purchased and matched the certification. They said they stand by their product and certifications. We have been in contact with corporate and although they claim to care about customer service they waste your time and tell you there is nothing they can or are willing to do for you other that reassure you the product we purchased matches the certificate ( which is nowhere to be found online just a piece of paper we are suppose trust and to hang our hat on) We purchased a ring that we were told was a certain quality and has the certification to back it up. Now we have a ring that I'm embarrassed to wear, a paper that is just that... a piece of paper that we can't verify so what's the point? They tainting the whole experience. So much more to this story but bottom line I understand we had the rings for sometime but from what I know now I feel misled and no solution other than we stand by our product. I WOULD NOT PURCHASE FROM NA HOKU. I should have known when the shop was in a lobby of a hotel and the other in a MALL. if Na Hoku responds they will say something like this: We are sorry you had such a bad experience. We stand by our products and certifications. Unfortunately, since you purchased the ring so long ago there's nothing we can do at this point. We've done everything we can to make you feel good about your purchase it's unfortunate do you feel this way because a third-party was involved We have been around for a long time a value our customers and products are of the best quality. If you have any further questions call.... What I hear : Profit has already been made from the sale and there's nothing you can do about it now. Good thing you didn't get a second opinion within our return policy ! now your stuck lol We went of our way to take a brief look at your ring and tell u it's great even though you got a second opinion and you know that it's not. But nothing matters as long as we think it's great. Too bad for you hahaha!! Next customer! I will go to a honest trustworthy company with verifiable certifications who actually care about their clients to purchase a new ring I can feel proud to wear. read more

DO NOT PURCHASE HERE! We have purchased from both the Maui location and Poipu several times. Last ring was terrible quality and the band even broke and we are not talking an inexpensive ring. Took it back in while there and was treated horribly. She told me she would send it in for repair and I would get an email about the situation. I have a repair ticket, but it sure hasn't helped. This was in DECEMBER. I have called their corporate office daily and been put on hold forever, left messages that are never returned, and have never heard one thing about my expensive ring that was left with them to repair. Not an email about the status, and certainly not anything from the corporate office because I CAN NEVER REACH THEM and when I leave a message it is never returned. For a return customer who has purchased several pieces from them this is the worst customer service ever. No thanks to Teresa the Store Manager at the Poipu location who just wanted me out of the store and was very rude. read more