My wife lost her wedding ring while visiting Kauai. Mr. Osaki at Robert's Jewelry spotted the ring after they had purchased it and recognized it from a picture that I had sent him. He contacted me and went out of his way to safely return the ring to us. I'm certain that it would have been much easier and more profitable to sell or recycle it but the man has integrity and honesty and lost money getting it back to us. Very nice experience and much appreciated. read more

I have bought Hawaiian bracelets through the years at Roberts and I've been very satisfied

I'm pleased to update my review. I ordered a custom piece of heritage jewelry to remember our time in Kauai. I dealt with Milt who I believe is the current owner. The piece was suppose to be done by the end of March 2022. It did take longer than promised and communication with the store (emails and calls) did go unreturned from them. I can report I did receive my pendant and it is as ordered and it's beautiful! I don't think they are prompt in responding to emails and they never answered the phone. I was getting worried. Hawaiian time is a real thing. read more

After nearly four months of trying to get Roberts to send a shirt I ordered from them, I admit defeat. I contacted the store myself three different times and once spoke to owner Milton Ozaki, who said he would look into the matter and call me back. He never did. I then filed a complaint with the Better Business Bureau of Hawaii. Mr. Ozaki did not even respond to them, even though his business had been listed as a BBB accredited business. Here's what the BBB sent me today: "BBB contacted the above referenced company on multiple occasions regarding your complaint. To date, we have not received a reply; therefore, BBB is obligated to close your complaint as a "no response," which will be reported to the public for the next three years. We suggest you consider contacting the State of Hawaii Department of Commerce & Consumer Affairs at 808.586.2653 to pursue your complaint further. We also suggest you consider pursuing legal means. BBB regrets that we were unable to assist you further and wishes you the best in your future efforts in resolving this matter." In June 2016, the BBB stripped Robert's of its accreditation and issued them an "F" rating. Down from an "A." There was a second complaint filed the same day as mine. Robert's failed to respond to their complaint, as well. read more

I had purchased a $365 ring from them back around Thanksgiving. I called them up right away and told them I did not like the ring, it was a hasty purchase. They told me to bring it back and would give me a refund. Living in Portland I advised them that I would not be back until Christmas. They said no problem. I also wanted another ring redesign that had 4 carats worth of diamonds, which clearly they lost out on ... I showed up today, December 26 the owners wife, accused me of scratching the ring that I wore for one day and never wore again. If that ring was so incredibly damaged after wearing it for one day, ( I can honestly say that I don't wear that ring) can you imagine if I would've worn it for 30 days? And she's a piece of work that I can tell you what a joy .... What kind of product are they selling?? What's the durability of paying 360 bucks . They refuse to give me a refund. I will never ever go back or recommend them ever again. I am from "the "county and I'd like to support The French Canadian communit. From now on I will be going back to Springers and Maine gold and silver in Portland .. I've never had a bad experience with any of them.... I Don't know what I was thinking.... Never again. read more

I have purchased several items at Robert's Jewelry and have been extremely satisfied with the purchases and the service at this establishment. Don't judge a book by it's cover. There are treasures to be found in this shop. Milton, an USAF veteran, provides excellent customer service. I have purchased several pieces of Hawaiian Heirloom jewelry and Danny Wong pieces. I will definitely be back! read more

GREAT service! Friendly and helpful in deciding whether to sell gold and sterling items. Volunteered to search out help on repair of 1960's era collector's Bulova Acutron watch. On my three visits in the past month, owner has always been patient and informative. read more

We've been coming to Kauai for the past 20 years and always stop at Roberts Jewelry. Milton has the finest gold jewelry in Kauai. He is extraordinarily honest and fair and stands by his products. We have purchased many pieces from him and strongly recommend a visit when in Kauai. Peter & Carolyn Pan read more

Roberts jewelry was the perfect spot I have had a Hawaiian heirloom bracelet that I designed myself for many years. I needed a pair of earrings to match they had many choices but I found the perfect ones great price great help I highly recommend if you're looking for jewelry to stop in. SUSAN read more

I had a great experience with Milton at Robert's Jewelry. I brought in a piece in to be repaired. Milton went out of his way to make sure the piece was right and he even met me on his day off when the store was closed so the piece could be given back to my daughter who was on the way to the airport to catch her flight. I would definitely use their services again! read more

I have purchased several pieces of traditional Hawaiian jewelry here but I don't think that I would purchase any other variety. The shop is very tired looking and I don't think their non-Hawaiian jewelry is well curated, which probably is not a problem for locals that prefer to wear the indigenous designs, just for me. WPP. read more

Robert's IS Hawaii. Yes, service is slow. Yes, delivery of a custom item takes forever....however, the waiting is well worth it. I have ordered items over the years while at their hot, pared down 1980's store on Kress Street. The owner is a very gracious and kind man. He is very meticulous regarding his jewelry. Trust me - he does a wonderful job. If you want an heirloom piece I highly recommend Robert's. Go, relax, enjoy the process. read more

Eh, I feel bad but the selection was trully lacking. We kept reading in various magazines about how great Robert's was for jewelry but really the selection was quite slim. It's a great place for Hawaiian specific jewelry but they don't have very many pearls. At least this location offered a wider selection than the one in Hanapepe. read more

If you're hoping to rent a tux from the clothing side of this store, good luck getting a hold of this place if you're from out of town. I have spent weeks calling this store every day, and emailing regularly to no avail. In the extremely unlikely event that someone answers the phone, and you explain that you'd like to arrange a tux rental, the man will tell you that he'll email you with more information from his home computer that night. This simply never happens. If you manage to get a hold of him later, he'll say that he tried... whatever that means. There is absolutely no way I could trust this place to handle the on-time delivery of a tuxedo for a destination wedding. read more

Nice, small jewelry shop. Very friendly and informative about the different pieces they have. Apparently they have won a lot of awards for the best jewelry store in Kauai. read more

What can I say but we come back year after year and he is always friendly, highly honest and knowledgeable. We love the stories of the history of the individual designers! Mahalo read more

I called before hand about going for a tux measuring. They told me what times to go in, first come first serve, no appointments needed. Later that day, we went they were "helping" 2 other customers. Waited and waited. As soon as a new customer came in about their jewelry, they immediately gave them service. The whole time we stood there waiting and watching them talking stories and helping the other customers. After waiting long enough (almost 30mins.) I walked out. So rude of them to just stand there and stare it us, not offering us help or checking in on us. Never ever going back there again!!! read more

Purchase some Hawaiian jewelry on 3/20/14 at an excellent price. Their gemstone jewelry ( rings and pendants 14 kt w& y/gold ) were excellent in quality and about 30 percent less expensive then anything that I have seen in other stores in Hawaii or on the mainland. Quaint looking stores are your best bet. Owner was very knowledgable. read more

It is two days before my wedding and they have failed to call me for my husband to be's tux. I called this morning only to be transferred back and forth from Hanapepe's shop and Lihue's shop about 5 times. Come to find out they haven't ordered the tux, nor called me to let me know that they screwed up the order and that it needs to be fixed. It seems like they didn't even know the order was screwed until I called to check. When the line finally gets answered by an old man, (the manager I'm assuming) to tell me that the woman who took our order and measured us up "wasn't familiar with the process", then why was she taking the order?! He then proceeds to tell me that we should pick a "back up tux" Um hello!!! that's why we ordered one in advance to rent that we DID like! So here I am two days before the wedding with no tux that was supposed to be here 2 days ago, and I'm waiting for them to call me back, to tell me what? i don't know. read more

I am sorry to see the previous negative reviews about Roberts. Yes, the store is very unassuming and it is hot and it does take a while to get your custom made pieces. However, I had excellent, professional, honest service and found their prices to be very reasonable. Apparently I was overcharged $8 and they called me immediately and corrected the amount. Not many businesses would bother with $8. After waiting about 7 weeks for my bracelet and pendant, they are here and they are of the highest quality and absolutely STUNNING! I would order from them again without hesitation. read more

The store is unkept, hot and humid, cluttered, and has limited selections. It looked like an old second-hand store. While we were there the owner was buying old gold and silver from people. The sellers and owner sat at and covered up two display cases with old gold and silver. We felt like we were in a pawn shop. This should've tipped us off but.....We ordered some Hawaiian Heritage jewelry. We were told the order should reach us in about six weeks. After eight weeks I called the store several times, was always told that the owner would look into the delay and call me, but it took him weeks - very unprofessional. I finally received the order after another month. I will never shop at this store again and will never refer it to anyone. read more

The closing of the Hanapepe store and the cluttered and disorganized interior of the Lihue store send a loud message about Robert's. Once considered THE place to go for jewelry on Kauai, the shop is now shabby and outdated. There are stacks of papers all over, and piles of items awaiting repair. While waiting more than two months ( ! ) for a battery change on a watch, I was subjected to a litany of excuses and stalling tactics. I had originally left two watches for battery replacement, and picked up and paid for one after about a month and several phone calls. When I was finally able to retrieve the second watch, the man in the shop said I had to pay for the battery in the first watch. I had already paid for it, and we all know there is NO WAY a jeweler will return an item unless it has been paid for. But he insisted it had not been paid. There was no point in trying to reason with him. Frankly, it was worth the extra $10 just to have my second watch back in my possession and get the heck out of that shop. I would never consider spending money on fine jewelry in a store that is so disorganized that they don't know where the key is to the cash register! read more