I wrote an earlier review concerning a ring that I had purchased from them. I gave a one star rating due to an apparent failure to respond. Subsequent to that, I was contacted by the company and they promptly replaced my failed ring under the stated warranty at no cost to me. Martin and MacArthur people were very professional and prompt in replacing my ring once my concern was realized. read more

Their items are super nice, love the craftsmanship and the wood watches, the Koa pens are also amazing.

Huge thanks to Sierra for helping me pick out a stunning new piece for my collection. She was knowledgeable, professional, and went above and beyond to get me a great deal on shipping. Truly top-tier service. My living room is complete thanks to her!! read more

The price tag on a lot of these items were extremely high. However, the quality of materials leaves you speechless. I purchased a watch band for my apple watch at $300 and within a week it was broken which I hadn't even worn it for more than a day or two because I kept it in its original packaging until I was home from vacation. I reported the issue to their website and only received an email that they would reach back out and that has been over 30 days ago. I can't seem to get a hold of them by phone, email or any other form of communication. read more

I left this company voicemails and sent them emails but NO response? I have 11 items in my CART but site says that shipping not available???? Guess I'll take my business elsewhere. read more

Excellent watch, with beautiful Koa watchband and timepiece craftsmanship. So far so good.

Located in the Hyatt Hotel is the Martin & MacArthur, a store well-known in the Hawaiian islands for producing beautiful home furnishings and accessories of Koa wood. The company has also recently branched out and now design and craft their own personal accessories, which include Koa wood watches, Koa and Tungsten rings, Koa sunglasses, and even iKoa for the iPhones and iPads. I have always cared for and treasured my amazing large Koa jewelry box from them and on this recent trip my husband purchased a gorgeous Koa and Tungsten ring from them, which came with an adorable engraved Koa wood case to protect it in. We were very grateful having salesman Dave help us with our decision. He was very informative, patient and friendly. We will definitely be back the next time we're on Kauai! read more

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Wonderful customer service. I bought a Koa watchband and they took tons of time to size it and were really pleasant folks. In particular Ericka really went above and beyond - rare these days and we will be back next time we're in Kauai. read more

My husband and I came specifically to look at the carved out islands made of KOA. My husband noticed right away that the islands looked different. There was only one sales lady, I believe she said her name was Betty Jo. Anyway, very friendly. She explained that the one displayed in the store was not carved by hand but machine cut. She quoted the price of $1995.00. Then she mentioned that she could check with one of the sister store to see if they had the hand carved island. They did not, and only carried the same thing in her store, but, the gentleman on the phone said it cost $625.00. Well, of course we would purchase it at that price and we would pay for shipping it back home. But then the sales lady had no idea about the SKU # to ring it up. So she calls another store and spoke to another man. And he was not helpful to her and told her to google it. Well she eventually found out the SKU # but, came up with yet again a different price. $695,00. My husband became suspicious, because of the three different prices and she wasn't willing to offer any discount for the mistake. We decided to walk out without the KOA wood island. We were disappointed because the lady did not know her merchandise pricing. And we just were not pleased at all read more

Great experience shopping and buying here! The people were helpful and genuine. Their shop was full of truly unique items that one is not likely to find/experience on the mainland. I bought a "thank you" gift for Mom for watching our kids while in Kauai, and I bought a necklace/earring set for my wife to remember her experience snorkeling with the sea turtles! A pleasure to shop, and they truly made it easy. read more

I Love the Martin and MacArthur gift shop at the Grand Hyatt Hotel on Kauai. They have the most beautiful Koa wood items. I love Koa wood because each piece, whether it be furniture, jewelry, watches, lovely boxes, is uniquely different. This is because of the beautiful grain and depth of the Koa wood. I am always and forever drawn to this beautiful wood. Martin and MacArthur stores carry other artist pieces as well. This summer I bought a large giclee of a Honu sea turtle by Patrick Ching. He is a famous Hawaiian wildlife artist and conservationist who I had the pleasure of meeting for the first time this year. I often see these graceful sea turtles when I am snorkeling on Kauai and it is always so exciting to see them in their natural habitat. This year I was able to bring one home with me :) thanks to Darci. Darci is the new Manager of The Martin and MacArthur store at the Grand Hyatt Hotel and I find her extremely professional. She sets the tone of the store. This professionalism shows in her staff. She and they have a wealth of knowledge about each piece they sell and answer any questions I have with ease. * I never feel pressured or rushed when I'm shopping here. This is very important to me.. When I feel pressured or rushed by an employee in a store I turn around and walk right out. At this store I feel relaxed and at home the moment I walk through the door. Every summer when I travel to Kauai I am sure to stop in and buy at least one piece. Usually several. I love Lan who I have known for several years now. She is my "go to" person in the store and she remembers every item I've ever bought from her off the top of her head. This time I have a truly stunning Koa Wood jewelry box because of her, and a beautiful Koa Wood neckless of a palm tree that has a little "diamond coconut" on it. So cute! And I feel so lucky to have met Darci this year. I happened to come in on a day that Lan was not working. I needed two more Koa Wood jewelry boxes for gifts. I am very picky about the color and grain of the Koa wood that I like. And although the others at her store were beautiful, I wanted a lighter color and grain of the wood. Darci went out of her way to find them for me. She checked all of the Martin and MacArthur stores on the islands and had them email her pictures of ones she thought I might like so that I could see them. I was so happy when she found me two exquisite ones that I love. Oh, and between emails as I was looking around the store, I saw Patrick Ching's beautiful Honu hanging on the wall. Darci filled me in on his Hawaiian wildlife conservation work, his artwork and books he writes and illustrates for children, educating them about Hawaiian wildlife and the importance of respecting their habitat so that they do not go extinct. So if you ever find yourself on Kauai, be sure to stop by the Martin and MacArthur store at The Grand Hyatt Hotel. You'll find beautiful things and lovely, informed sales people! Susan L. San Francisco, Ca. read more

Fun place to shop when at the Grand Hyatt Hotel in Kauai. Lots of unique Koa items. I love my beautiful Koa photo album from there. The staff is very knowledgable and helpful. Melody assisted us and she feels like an old friend now. Can't wait until the next Kauai vacation so we can shop some more read more

Unique high quality Koa wood art and wood watches intermixed with beautiful bronze pieces and glass originals. Great customer service. A must if you are looking for something special to remember your island vacation. read more

Daphne was a blast to work with. We will be returning to purchase cigars before we take off, maybe even pick up some other KOA items. But Daphne was very knowledgeable and made us feel very welcome. read more

Customer service was excellent. Kris got us a great deal on an unique and beautiful piece of art. The prices may seem a bit high, yet you are getting a truly unique and high quality piece of art. I'd buy from them again. Thank you. read more

Truly amazing customer service crew and products at the store in Koloa. It was the best service we have ever received at any jewelry store! I had bought the eternity ring as a wedding band for my fiancé. The eternity ring had comfort fit and so the size I had got was lose for him. I called the store in Koloa where I had purchased it from and the manager Nieves Martinez was so respectful and understood the situation and offered an exchange of size to avoid any further delay with sizing issues as the wedding day was approaching. To our surprise, we also received beautiful card in the package wishing us all the best, it was so sweet !! The service we received was so awesome and we felt like Martin & McArthur crew ( especially Nieves Martinez) were there at our wedding in spirit as they helped us pick the best ring and the correct size and delivered it in time for our wedding. We ll cherish this experience and the ring for rest of our life together :) The ring is so unique and out of the box compared to other local high end store's collection Once again thank you for such amazing service!! read more

We purchased a custom made Vase made by Greg Smith. We needed another matching one so we commissioned it. It turned out absolutely beautiful. Highly recommend the artist. Martin and MacArthur were awesome to work with. Check out their website for photos. read more

We love coming to this shop every time we are at the Hyatt. Have bought some lovely pieces there, including stemware etched with images of Hawaiian flowers, tungsten and koa wood rings, and beautiful koa wood serving pieces. Everything is uniquely Hawaiian, high quality and lovely. We always enjoy being served by awesome salespeople like Dave and Taryn who give each and every customer undivided attention and plenty of aloha spirit. The only downside to this store is a new female manager who seems like she doesn't quite know what she is doing. Otherwise, we recommend this shop highly! read more

Lovely store with beautiful merchandise. Above all else however was the personal attention of Store Manager, Nieves Martinez. Knowledgeable, patient and engaging every step of the way. Of the many treasures at Martin & MacArthur, Nieves was top of the list! read more

Easy to do good on sales, but how do they do with problems? Martin & MacArthur sold us a koa bracelet about 11 months ago. It broke; we live in Orlando. We called, they told us what to do, we shipped it out to them. It was repaired, polished and returned. We were SO happy with the way it was handled. Way to go Taryn and Melody. Next time we are in Kauai, we will be back to shop read more