I emailed them before my trip to confirm that we were all setup for an airport pickup. I then emailed them from London to confirm my pick up, with all of the information about my flight.
We cleared immigration/customs, picked up my bags, I texted them and proceeded to curbside.
At curbside I called and it went to Voice Mail, I texted again to let them know we were waiting at curbside, no response. I called three times and went to VM, I texted 3 more times to no avail.
I then contacted Uber and they were there in 9 minutes. I get a text from the limo driver. I cannot believe that they would make me wait for an hour and a half, or even call me.
My suggestion is you are not saving any money on this company if they leave you hanging, call Uber they are very reliable. read more