I cannot stress enough to people DO NOT use Novative. I had a horrible experience with them like so many other have posted on different sites. They installed a POS remote starter and when it stopped working they refuse to communicate, don't do what they promise, never there, never return calls, voice mailbox always full, and always some bullshit excuse/story for everything. They took like 7 hours to install it, and last week when I finally went somewhere else to have a new one installed it took them a little over an HOUR! and some of that was time pulling out the crap wiring from the old system. The new guy could not believe the shitty unit and install work that this place put in. They also "price matched" Groupon so basically screwing Groupon out of their money, which I imagine is part of the reason they are no longer affiliated...that and all the returns/complaints. I don't know how this place is still in business. Totally unprofessional and shady. read more