**UPDATE - October 22, 2026:**…read more
I recently spoke with Eric Gavin, a Reputation Management Specialist at All My Sons, who was incredibly kind, professional, and receptive to hearing about my experience. He took the time to listen to my concerns, communicate with management, and work toward a resolution.
While my interactions with customer service have been positive, my experience with the moving crews remains disappointing. My hope is that customer feedback is not only acknowledged by management but also communicated to the crews and used to improve their professionalism and accountability. Clear communication between the scheduling team, management, and movers is essential to ensuring customers receive the services they were promised.
I appreciate the efforts made to address my concerns and hope this feedback results in meaningful improvements for future customers.
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I waited several days before writing this review to reflect on my experience with All My Sons Moving & Storage. Unfortunately, I would not recommend this company.
My husband is active-duty Air Force, and we had furniture stored in a POD while waiting for our newly constructed home. Before booking, I specifically asked whether the movers could reassemble basic furniture from our POD, including our bed frame, dining table, desk, and coffee table. **I confirmed this THREE separate times--before booking, during scheduling, and the day before our move--and was repeatedly assured they could.**
From the beginning, the movers were unprofessional, complaining about heavy furniture and disassembling a bed frame. At our new home, they failed to take precautions against the rainy, muddy conditions, leaving mud on our brand-new carpet and dirty handprints on our walls.
After unloading everything, the movers refused to reassemble our furniture, citing company policy that they could only reassemble items they personally disassembled. **Had I known this, I never would have hired this company or spent approximately $1,000 on their services.**
When I called the following day, Adam reviewed our account and confirmed that our furniture reassembly needs were clearly documented. To his credit, he was courteous and arranged for movers to return.
Unfortunately, our scheduled Friday arrival window of 11 a.m.-3 p.m. turned into a 6-6:30 p.m. arrival, despite my rearranging my entire workday. The returning movers continued complaining, including, "We're a moving company, not a furniture building company."
Despite everything, I still tipped the crews.
While Adam and Austin were helpful, their professionalism cannot make up for the overall experience. **What should have been an exciting day moving into our new home became unnecessarily stressful.**
I would not recommend this company to family, friends, or colleagues.
