My wife and I recently purchase a 2005 year vehicle from this establishment and one week later it…read morefailed to start. I called the agent that we purchased the car from (Jeremy) and he proceeded to tell us that we can't do anything because we purchased the car 'as-is' and there was nothing that they could do. I contacted their service line and they towed me to the dealership where they didn't put the car in the shop but dropped it off in a spot and brought out a emergency battery to jump it. While it does turn over, I'm not satisfied with this whole experience. I then proceeded to take the car to a local battery shop where they looked at it and confirmed my own fears. The starter has a fault in it, which this dealership failed to notice when they acquired it, serviced it, and inspected it. To get a second opinion to make sure I did my due diligence, I went to where I usually get my vehicles worked on and they confirmed it was the starter. After I had all of this information, I contacted the dealership again and this time I made sure to get the manager (John). I talked to him for less than two minutes when he raised his voice and told me there's nothing that can be done. I then informed him that myself, my family, and my friends, will never do any business with them. This dealership is not to be trusted with your time and effort. There are many other places in my immediate and surrounding area that have far superior customer service and care on their minds than a simple paycheck. My wife and I realized this too late, so learn from our mistakes.

The car we went into look at was already sold, did not see anything else in our price range, so…read morebegan to leave. We test drove a 2014 Toyota Sienna. We fell for it with out a qualm. Had to bring it back a few days later for detailing and to fix a scratch and dented hood, they did an amazing job. We did sign that we knew about 2 brake pads that were near minimal standards, so we knew about that. We took it to Apple Valley Toyota in Martinsburg, WV which is an affiliate of theirs. Was told one brake pad was non existent and the other three was not up to WV standards. Also the axle was bent and leaking. Cost us $1,200 to get fixed. CrossPointe does not do a very good inspection of their cars if they do at all. We live in the mountains and those brakes could have went out at any time. Emailed CrossPointe shortly afterwards and still no call back. Very disappointed in this dealership.

Had to reduce my Jetta's oil and reset the oil change light. They helped me do both relatively…read morequickly and free of charge. Nice waiting area and surprisingly sophisticated reading material as well.

Tell me why I had to wait TWO AND A FUCKING HALF hours for my oil change. This has happened every…read moretime I have come here (3). There was NO ONE else at this establishment, other than an elderly couple. I had an appointment at 10am and didn't leave until after 12:30pm. I KNOW in my heart and soul it is because me and my friend are young girls. FUCK YOU BEYER VOLKSWAGEN. WHAT ELSE DO I NEED FOR YOU TO BE ABLE TO FAIRLY AND EFFICIENTLY SERVICE ME? MY DADDY? YOURS?

I've been battling with a "low tire pressure" light for a while now. I took it to Walmart to fix…read moreand they said all my tires looked fine and I would have to take it to Honda to be fixed. Sigh. Fast forward to booking a service appointment....it was fast and easy to do online. That's a huge perk for me since I'm a millennial and hate talking on the phone. :) i had many options to choose from to book a service appt- even on the weekend. So i chose 11am on a Saturday. I was greeted by a super friendly attendant who fixed my problem in less than a minute! He even showed me how to do it in case it happens again in the future. He was so kind and friendly! I believe his name was either Donald or Ronald. I was on my way in minutes. 10/10 experience.

Booked a 5:30 oil change. Brought car in. Waited 1.5 hours for an oil change. Car did not go in…read moreuntil around 6:45 pm. Oil change took around 20 minutes. Left dealership at 7:10 pm. They told me they had a technician call out. Why have us arrive at 5:30 if you know you're behind on booked appointments? Nice people but clearly disorganized. I will not be coming back. Jiffy lube has me in and out in 20-30. And they do walk-ins...

I needed an inspection. It was done quickly, and the staff is professional, friendly, and helpful…read more I'd also like to give a shout-out to Steve in the Sales department. He's a really nice guy, no pressure, knowledgeable, and a real asset to CMA Subaru. I've also recommended Steve to neighbors, and they also had a pleasant experience purchasing a car from Steve.

Will only have Klarissa as my service manager …read more Fast efficient , pleasant , courteous

Great experience buying my new Jeep. Love the car and…read moreappreciate an honest deal. I would recommend you save time and do your car shopping local at Safford!

Mar 2026 - NEVER AGAIN WILL I USE THIS DEALERSHIP.... 3 weeks and no one calls, or provides updates…read moreon the vehicle, unless they want money and to charge for the vehicle to sit on their property. Where to start the horrible service and billing add-ons? Had my Ram 1500 towed from Carmax on a Carmax warranty to the dealership for diagnosis on why it would not start. It was the radio frequency hub, which is covered by the warranty. The initial reason it went bad by the dealership was because of water leak. No signs of water leak, no smell of mold, no pictures to prove it was the water. Asked the dealership to contanct the warranty company and request for an investigator to come out. Dealship did not request the warrenty but wanted me to pay over $4k to get the hub replaced and fix the leak. In the end, I had to pay for the RF Hub, and then they tried to charge me for towing my truck into the bay, plus and extra charge for them to remove the seat to access the RF Hub. Isn't that what general labor charge is for? NEVER AGAIN WILL I USE THIS DEALERSHIP

! !!!!!!!SATAN'S DEALERSHIP BEWARE!!!!!!!!!!!!!…read more I honestly wish I could give them the middle finger versus any damn stars!!!! I purchased a 2008 Jeep Grand Cherokee Laredo back in late April. I was hell bent on finding something fast due to my old car not passing inspection. I stumbled upon Gold Star and that was the BIGGEST mistake ever. Matt was my salesman and of course he came off very pleasant and eager to help but he was only a wolf in sheeps clothing! He put me in a temporary car since my jeep needed to be detailed and some minor things needed fixing and I agreed. It was my first car purchase and being a woman I really don't know much about cars so I allowed it. However, the temp car was a Ford Explorer that broke down on the side of a back road in Upperville while I was visiting my family a week later after Matt putting me in it. (Yes it took them more than one week to give me my jeep I purchased.) When I finally got my jeep, the horn did not work and the back tail light was out. But they gave me an inspection sticker and paper saying it passed. Crazy I know!! So I texted Matt about this and he barely responded or sometimes he didn't at all! So I dealt with having no horn and got the tail light fixed my damn self! IT DOESN'T END HERE!!!!!! During the beginning of the summer my ac went out!!! After finally getting ahold of Matt in person!!! Because he doesn't answer texts or calls....he sent me to Gold Stars mechanic where he fixed my ac within a few minutes....but here's a side note the mechanic was even bad mouthing gold star! He said he was just there for a paycheck because he know how their cars are!!!!! When I finally thought all was said and done....I was driving down route 50 and smelled a burning smell...my boyfriend thought it was the tires but NOPE!!! Come to find out it was my electrical wires underneath the carpet burning!!!!!! I only found this out because my boyfriend hollered for me to come outside and take a look at my new jeep SMOKING FROM THE INSIDE BEHIND THE PASSENGER SEAT!!!!! ANS THIS IS WHAT HAPPENED!!!!! (Look at picture) so by that catching fire, my power windows no longer work and I cannot get them to go up which means my windows are down in this cold ass month of November!!! So when I took this to the gold star mechanic he called gold star over there on Martinsburg Pike and they said there's nothing they can do about it!!! The mechanic said he would have to find which wire it was by tearing up the whole interior!!!!! I am currently looking into this matter legally and something will be done because I refuse to pay a $300 car note on a LEMON JEEP by shitty ass Gold Star! DO NOT BUY ANYTHING HERE!!!!!!! DO NOT WASTE YOUR TIME HERE!!!! GO ANYWHERE ELSE!!! LEARN FROM US!!!!! As far as Matt from Goldstar you are a terrible salesman and an even worse MAN!

Do not go here!! This place does not deserve to have 1 star, I give this place a zero…read morestar!!!!!!!!!! Here is my horrible experience about this place!! First I bought a Pontiac Grand AM, I drove this car all the way to Alexandria, VA when I realized that reverse does not work. I stopped by Jiffy Lube to check this problem. The mechanic guy there told me that there are so many major problems, that I better get rid of this car. The gas tank was cemented (obviously this was from junk yard), major oil leak, the carriage was flooded with oil. They gave me a paper so I can show the dealer the problems. I went back and showed them the paper. They gave me a temporary car that I could use until they get the car checked out. The next day, they called me and told me that I had to get another car because the damages are more than the car's value. I looked around, the vehicles are so hard to decide, I finally found a vehicle that I really like-- 2005 Ford Escape (a SUV). I had to drive this car to another gold star place at Valley Pike. On my way there, I was driving on I-81, and the front right tire went flat. I nearly got in crash!! I called them and they sent someone to come and get us. They said they would get all brand new tires. They also gave me a temporary vehicle for 5 additional days. The next day, they called me and said that the car is ready to be picked up. I went there and I checked all the tires. They are not brand new at all!! I demanded them to give me my money back. The manager said "This is not going to happen." I was so angry, we had hours and hours of negotiating. They agreed to replace the front tire, and give me free oil change. I accepted this offer. I got the tire replaced and received free oil change. I finally can go to my second home in Maryland. On that evening at my second home, I actually felt relieved that the car thing is done. Unfortunately when I was sitting on the porch, I noticed that the exhaust system-- the muffler is really low, about 2 inches to the road surface. I was so pissed off, called the dealership and told them about the problem. They said they are going to order the new part, I approved. I drove all the way back to my home in Winchester, VA. The muffler actually cracked in half!! The next day, the front right tire got flat. I screamed and said that's it! I drove to 7-11 and inflated the tire. I called the dealership and told them I want my money back. They said ok, come here. The manager there did not cooperate with me, refused to give me my money back. I told them that if they refuse to give me my money back, I will call the police. The manager said "go ahead, I suggest you to read the contract before you call". I don't care about the contract, so I went outside and called the police. The police arrived, I talked to the police about the whole situation. The manager said ok I will give you money back, it will take a week for the check to be ready. All this hassles-- no one deserve to go through!!! DO NOT GO TO THIS PLACE (Valley Pike- it's going to close soon and move to this new place) !!!!!!!! I also talked to many local dealerships, they said they have heard so many many horror stories about Gold Star. They screw people up, they sell JUNK cars!

This gentleman has rescued me twice. Very professional and excellent service. One was a jump start…read moreand the other was a tow. He also seems to be the only truly local place that accepts triple AAA. Treated me and my vehicle with respect on both occasions. Highly recommend.

GREAT SERVICE!!! I…read moream a North Carolina resident and my son's car broke down in Keyser, West Virginia where he attends college. Jeff Grimm and Heavenly Hill Towing and Recovery gave our family outstanding service in a tough situation being out of state. I highly recommend this company and Jeff. Chris Johnson

Build A Vette was a hassle free experience. The owner William Ryan came in and negotiated my new…read moreToyota Tundra deal and saved me over $2300 In finance charges. I strongly recommend this company to anyone who doesn't know how car dealerships work. Thanks Mr Ryan. You were a blessing to our family.

From the owner: Why Us You Ask? At…read moreBuild A Vette. Knowing the ins and outs of the negotiations process in the automotive business Is key to saving money on the vehicle you want. Knowing all the hidden fees associated with every Car, Truck and SUV is the trick on how you can save money. Not only on the front end of the deal but also in the finance office. Car dealerships love to hold two or three points on that finance charge so they can make money on the backend. As a formal sales professional, sales manager and finance manager, I know how to negotiate that sweet deal for you! Sales consulting is my passion. Contact us today to learn how to save money on your next vehicle purchase.