The visit with Dr. Walton was pleasant and very short. We just get straight to the point with no…read morefrills. Instructions were given, was prescribed a few things, shot was given and then asked for a follow up. Was out the consultation room in less than 10 minutes. What I didn't have a good experience with is the company's practice and lack of professionalism when it comes to billing and insurance / credit card retention. I gave them my insurance information 5x and they still did not keep my in-network insurance on file until I asked them to charge my $40 copay the afternoon of my visit after I realized that there's definitely a copay for that visit. I called 4x before someone answered. During the call to pay my copay, it turns out the front desk person I met did not put my information in despite saying she did. What she did keep was my credit card information that they refuse to delete despite me never signing any form to justify it. This practice will try to make you sign a form that forces you to keep a payment card on file, have it charged without notification when there is a bill and forgo your right to dispute the charge if there's a discrepancy in billing. I shared the image of the form below. The front desk personnel will also hound you if you don't put your personal address and ssn on the forms. I gave them my address but the fd still refused to acknowledged that I wrote it down. I generally have payment cards stored for copayments at other practices. However, I have never had practice (or worked at a practice) that has these terms and conditions. It feels almost predatory and extremely insensitive. I understand when bills are due they are due. However, not saving my insurance information when I gave it multiple times, refusing to acknowledge I had filled the health forms online and even written down my address. Is just terrible practice as someone who also works in the medical field. I even emailed the team and offered them to submit the insurance claim myself just to ensure that it does get billed to them first. I even asked for a patient ledger once it's done cause I need to know my claim gets billed correctly. Furthermore, they do store you whole card information on their computer system and not an secure off-site institution as they claim, cause the FD on the phone confirming my copay was able to repeat the card number from front to back. Trust me this is not standard practice at medical offices or even businesses. At most the only card info a business would have is the last 4 digits of the card and it's expiration. Not the whole card's information I did not sign anything (their green agreement policy) that authorizes them to charge my card without my consent or say so cause I am not tardy on bills. (If I was why would I called 3 hours later to pay my copay immediately) But treating every new or existing patient like they are out for free service gives the impression that it's money first before your health by a long-shot. Most practices I've been to are not like this The whole fiasco about not wanting to save my insurance so they bill me directly instead cemented my experience at this practice. The doctor may be nice but the billing system and practice is definitely flawed. It's almost like they operate more like a beauty spa/ clinic than an actual medical facility for people with skin conditions. The administrative staff seem unwilling to actually do their role besides pushing you to fill out the green agreement form (pictured below), give card information and your address to ensure they can bill you instead and then send you to collections. Everything but sending the claim to insurance it seems. Definitely won't be back and will follow up to ensure they do send my claims, and would not recommend this practice to any patient needing care without the administrative stress.

I saw Dr Morss-Walton recently for Botox and an acne consultation. She was incredibly knowledgeable…read moreand thorough. She listened closely and I truly felt like she cared about my concerns. I've gone to my fair share of dermatologists and Med Spas and this was the best experience by far. The botox looks great, very natural and exactly what I asked for. I'll definitely be coming back and I know if I have any medical skin issues Dr Morss-Walton has me covered. The Union Square office is beautifully decorated and I found the front desk folks to be attentive and easy to work with. Can't wait for my next appointment!

I've been getting laser tattoo removal and laser hair removal with Lili. She and the staff are…read moreawesome! Highly recommend!!

My experience at Laser Light Specialists has been second to none!…read more I had previously received laser tattoo removal from another clinic in SF, to which I was charged a large sum of money for absolutely no effect! Laser Light Specialists came recommended by my favorite Tattoo artist, Cindy Maxwell and they don't disappoint! My very large black tattoo is now practically gone! Lilly was kind and patient throughout the whole process! 5/5!

I wrote a review in November and I said I would give them 10 stars. I think now it's bumped up to…read more20 stars. Everyone there is so amazing. I met three people on the desk that I haven't met before Zoe, Zara and Paola - they were kind, friendly and super efficient Again, I had my appointment with Nicole and she continues to amaze me. She's gentle, kind and so precise in the placement of the injections. I love her!!! Thank you, Laser Away for hiring such high-quality wonderful people.

Called to schedule an appointment. These people can't answer simple questions about their services…read moreand pricing. They just say "hold" without any explanation and then transfer you to someone else. The next person asks you the same questions. They transferred me 3 times. Horrible customer service. Don't even try to help a customer

This was my first time at this location. The awesome staff and extra icing made this tattoo removal…read moreappointment a solid experience. Thank you! I look forward to completing my treatments here. The location is easy to get to as well. Highly recommend.

It's been a great experience so far starting from consultation to booking appointments to actually…read morehaving gone through couple of the sessions. I felt no pressure from during consultation and both Cody and Sam have been great to interact with explaining the process, pros/cons, etc. Sam has been amazing during the laser process and always made sure I'm feeling comfortable and ease (Not sure why another reviewer went out to say things but at least from my experience it's hard to imagine). Very clean place and would recommend them if you are looking to get a tattoo removed. Will add more to this once I see more and more progress.

I love the Staff here! They are always helpful and accommodating. Whenever i reach out to…read moreGabriella, she gets me right in. And the nurse Emily is so personable, she totally understands exactly what im asking. Walter has been another great contact here....he goes back and forth between the Castro location.

tl;dr keep meticulous records of your appointments and call ahead to confirm…read more Doesn't matter the location (I've tried Union Square, the Castro, and the Marina) - this business will make mistakes and your pocketbook and results will suffer. 60% of my interactions with LaserAway are incorrect: Scheduling mistakes, over-counting how many sessions I've had and trying to charge me for new packages, and not doing a thorough job at appointments. I've learned to call ahead to confirm my appointments a) are still on the calendar and b) include the full treatments I've purchased. The last straw for me today was when I called to confirm my upcoming appointment and they told me I had run out of sessions for certain parts of my body. That didn't seem right, so I went into my doc where I keep a record of all treatments, and sure enough, I still had one left. When I asked them to triple check, THEY FOUND THE SAME. After this final appointment I am changing providers. I've spent thousands of dollars and I've had enough of the errors and fleecing.

Went in to get some stretch marks touched up. Valerie did a great job at explaining how the…read moreprocedure would go and setting expectations. The procedure itself was very quick and painless. For maintenance, the first night after I couldn't shower so I slept on the couch, otherwise it's just keeping the area moisturized and not scratching. After getting two appointments about two months apart, my marks are looking much better!

Had to get my face tattoo removed but didn't want to wait a year for the laser removal process, she…read morewas able to fade my tattoo completely in just 2 sessions ! Would recommend to anybody looking to remove small tattoos.

Going, going, gone. I've been coming to this place over the span of a couple years to remove my…read moretattoo and I had my last session today. Rosalind did such a great job, taking consideration for my skin tone and safe and effective removal. The price was very affordable and I've always been seen promptly. I would highly recommend coming here for your services.

Affordable and quick tattoo removal You do have a small…read morewindow o get on the schedule for the month but the with the rates they offer I really don't mind

I had my eyebrows done years ago somewhere else, and while they were okay, I never imagined they…read morecould look this good. I am absolutely blown away by the incredible job Tiffani at Beauty Lab did! I should have posted after my first appointment in Feb 2026 -- from the moment I walked in, she took such great care to make sure I was comfortable. She walked me through the entire process step by step, answered all my questions, and made me feel completely at ease. You can tell she genuinely cares about her clients and her craft. She is truly an artist--her attention to detail and precision are unmatched. I just had my 6-week touch-up, and I couldn't be happier with the results. My brows look natural, beautifully shaped, and better than I ever thought possible. I wholeheartedly recommend Tiffani at Beauty Lab --do yourself a favor and book with her. She's absolutely wonderful!

Tiffani did an incredible job on my mom's eyebrows! From the very beginning, she was so flexible…read moreand accommodating with scheduling--she worked around my mom's many medical appointments without hesitation, which we truly appreciated. During the sessions, Tiffani was extremely gentle and patient. She checked in often to make sure my mom was comfortable and not in any pain. You could tell she genuinely cared and wanted my mom to have a great experience. The results were beautiful. Everywhere we went, my mom received so many compliments on her eyebrows. She felt confident and was absolutely thrilled with how they turned out. We're so grateful to Tiffani for her professionalism, warmth, and amazing work! Highly recommend her if you're looking for someone skilled, kind, and thoughtful. Thank you, Tiffani!

I called this business for a service I needed. It took a while to connect...there didn't seem to be…read moreany receptionist handling calls when I reached out or any time I was at the place. During the call, I was quoted a price of around $1,000. I was not told that this would require multiple sessions at that price for the goal I explained, and I only learned that after the process had already begun. I personally felt misled by that lack of clarity because it was information I needed upfront to make an informed decision. Since I had already started, I went through the three sessions I was eventually told would be needed in total. Although there was some improvement after those three sessions, the issue I came in for was still clearly visible. After the third session, there was an interaction that left me feeling very upset, belittled, and spoken to in a way that felt very harsh and dismissive. The tone of the conversation made me feel disrespected and extremely uncomfortable, and it occurred in front of another customer, which made the situation even more upsetting. Because of how I was treated and how misled I felt, I decided I could not continue treatment here despite the work not being completed to the expectation that was clearly known. I strongly encourage anyone considering this business to get complete clarity beforehand about pricing, how many sessions total could realistically be required, and what exact results you can expect. In addition to that, ask for detailed explanations, examples, and photos -- ideally from people you know personally who have had similar work done.

So grateful for Jeannie's miracles! I have always had a thin upper lip and it got thinner with…read moreage. Jeannie gave me a perfect lip tattoo adding color and volume which looks completely natural and now I have something to apply lipstick to! I also received cold plasma channeling on my face and neck. After 4 visits the results are clear. I have less wrinkles, less sagging, my skin looks healthy and vibrant and it's such a relief to know where to go for non-invasive skin treatment. Thank you Jeannie! I'll be back for my 60th birthday gift to myself!