Disappointing is an understatement. Been coming to Mythos for years, this is our go to place for Greek and for celebrations.
Last night 3 girlfriends and I went in for dinner. We ordered our drinks and appetizers, then our meal. Theme of the evening seemed to be the lack of service from our waitress. She didn't ask us once if we wanted another drink (all glasses were empty for a long time and we needed to ask her for water and ice on more then one occasion). Our starters we're delicious, then my main course had a hair. At first when I saw the hair I wasn't too bothered, I understand it happens. That was until I took it off and realized it was not a hair from someones head. I quickly covered it up with the napkin as to not call too much attention to it, also so the other ladies at my table wouldn't loose their appetites. Our waitress was nowhere to be found, called another waitress who then called ours. She came, really didn't seem to concerned or apologetic about it and offered to replace my meal. By the time she came back with my new meal, the rest of my friends had finished theirs (one of them lost her appetite and couldn't eat after what happened to mine). I ended up getting my meal packed up to take home. Then again she didn't come around, we had to ask her for the dessert menu. Come time to pay the bill, my meal was charged and the only deduction was my Diet Coke. I didn't want to say anything, but my friends and so we're all talking and we thought, this is wrong, why should I pay? It was a gross experience, I had to wait 20 minutes for my new meal, I didn't even get to eat with my friends. The waitress came to the table and said she would talk to the head chef as the manager wasn't in. The remedy they offered was 25%off. She said that I ordered another meal, therefore I should pay for it. Then my friend went to speak to another waitress, she came back to our table, I tried to explain to her nicely, we all were talking to her calmly and without raising any of our voices , or tones, but honestly she immediately was rude, started almost yelling, saying we'll how do you know it was a pubic hair? Saying they are a small business and if they have to pay out free meals for every time they had a hair in the meal, using words like "you people", how she needed to attend her real customers. We advised her she shouldn't talk to us that way, then she started making excuses about how tired she was, how she's worked 20 shifts and then started crying. We actually didn't even know what to say. None of us could understand why she was getting so upset for asking her simple questions and explaining our situation. We all left the restaurant flabbergasted, I actually feel I was in shock, I have never been treated like that by a restaurant/waitress, I really couldn't understand her reaction. I literally told my friends, watch the story she is going to spin to her manager. And that's exactly what happened. Today, my friend called and tried to talk to the manager. As we suspected, he told her, all 4 of us started screaming at the server and making her cry. My friend asked him if he wasnt interested in my side of the story. He wasn't. Long story short, in my 49 years have I ever been treated like this in any other restaurant establishment. Yet alone for something so disgusting to have found in my food. I wasn't out for a free meal, I just felt they really should have fixed their wrong but clearly they don't care about their service, how to treat their customers, or even maintaining customers. So, while the food is always tasty (without hairs of course!) the customer service is less then what you would get at a McDonald's. So if your looking for Greek, my advise is Anatoli Souvlaki's, you'll get good food and most importantly, good service from owners that care. read more