I have lived many places, from companies to individuals and both have their pros and cons. Mynd did the best job I've seen from a company on being attentive to myself and the others living with me. They would always respond in a timely manner and had someone over within a few days to fix whatever needed to be done. If my job hadn't moved me out of my unit, I very much would have stayed. read more

Terrible. Impossible to get a live person on the phone, have to talk to an AI chat. They avoid any responsibility for fulfilling maintenance request. If they are managing a property you are considering, I strongly suggest you keep looking! read more

Mynd - Charlotte - Property Management Near Me - Charlotte, North Carolina

We have not even moved into the property yet, and we are already experiencing concerns regarding management's lack of responsibility. We have paid our full security deposit and one month's rent, yet issues have arisen that are not being properly addressed. Instead, the primary focus seems to be on the fact that the house was previously on the market and that we would be responsible for paying for those days. This raises concerns about what we can expect once we officially move in. Will maintenance requests and necessary repairs be handled appropriately? For example, we are being asked to transfer the electricity into our name, even though the garage door light and stove lights are permanently on. We are also being told we must pay for trash service, despite the city stating that trash collection is included in the property taxes. Overall, this has not been a positive start to our rental experience. We are concerned about the level of management and would appreciate clear communication and resolution of these issues before our move-in date. Here is what I sent to the management team: I would like to begin by expressing my concerns regarding the condition of the property we are preparing to rent. When a home is presented for lease, it should be clean, properly maintained, and aesthetically pleasing. Unfortunately, we are noticing numerous issues that raise serious concerns about the overall condition of the home and whether the rental rate reflects its current state. At this time, we are concerned about the following: Damaged wood flooring Broken blinds Kitchen cupboards that are broken and do not close properly Rental price that appears excessive given the amount of work the home requires The need for a thorough, full-house cleaning Leaves that need to be removed from the property Mildew on the front exterior of the home The need for pest control service Holes in the garage that could allow rodents to enter Broken stair spindles A shed that is unclean and poorly maintained An outdated refrigerator that does not include an ice maker Third-floor bathroom concerns: caulking is needed around the shower and on the wall above the shower where the paint is peeling; there is a crack in the bathroom floor; and the baseboards are dirty and/or scratched A broken light fixture hanging on the third floor A water mark on the deck sink indicating there may have been a leak Cracking in the floor near the first-floor stairs The garage door light is not functioning Clarification on how many garage door openers will be provided The undercarriage/vent area beneath the microwave (above the stove) is dirty and damaged; the mesh is loose and the light remains on and does not turn off. We will not know whether the other appliances are functioning properly until we officially move in No garbage disposal The light fixture height is an issue for us, as we are tall; it is locked and cannot be raised (please see attached photos and video) read more

Update: Still no call from Mynd, and we are living in a hotel. The last text I received they said the landlord wasn't taking responsibility. There is now an infestation! We have had more rats enter through the dryer vent, and one was waiting for us on the porch trying to find an escape from the rain. We had an inspection, and the house is covered in access points throughout the foundation that are easily letting the rats into our crawl space. The pest control experts said that this is the result of improper sealing of the home. Once this is resolved, I'll add a final update. read more

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Whew, easily the worst... Things with Mynd started out great. We were getting strong communication as they were trying to get us to sign. The person who was presenting information was quick to answer questions and provided what we thought was good information. After we signed, it was almost immediate that things took a turn. Even our initial phone call with our account manager was a struggle. We decided to be patient, trusting what we'd been told. After weeks, we hadn't even had our property inspected. When we tried to get in touch with our property manager, we couldn't get them on the phone and were told that we needed to schedule a time. When I pulled up the calendar, the next date available was a week out. Who knows what they need a week in advance? We communicated that we wanted to end our contract, and all of a sudden we were receiving prompt communication. The straw for me is that when we signed with them, we gave them $500. We understood at that time they would be changing the locks, and it would cost $350. Now, I'm receiving an invoice from them for additional funds. For what? Our property was never listed, and we had to beg to even receive a call back. We've since found another company that has been worlds above. Do not partner with them. The metrics were inaccurate, and the customer service is non-existent. read more

This company has lied to me. This company has told me that they were gonna put me in a house approved for a house. I was one step closer to getting in a house. They put the house in someone else's name right under my nose. They told me they would issue me a refund back in January. It has been three months no refund. They didn't go on to tell me that oh, we can only issue you a refund within 30 days but they know I have been looking for a house with them for several months and they had been transferring my application to different properties because every property that I applied for they gave the property to someone else please do not rent with them. They do not care about you as a tenant and they do not care about your well-being. I have reached out to the Better Business Bureau about this company and the way that they operate. Please do not rent with them. I advise. read more

No ownership of anything. They will make sure to nickel and dime you at every turn. They charged us a cleaning fee even after we had the place professionally cleaned. We left our lease early, and we agreed to pay until they had other renters lines up. Even after they found other renters they still proceeded to charge us another months rent. Crooks, avoid them at all costs! read more

Run, sprint, drive as far away from this compnay as humanly possible! I am a landlord and they put a tenant in my house who HAD pets. Three to be exact. The property manager said they DID NOT have pets and later emailed back the tenant saying "No PROBLEM WE WILL ADD THE TWO ADDITIONAL PETS TO THE LEASE" this clearly states they knew ahead of time there was at least one pet on premise. Sad thing this is all documented in emails! Alos, I paid $235 for a "swift cleaning" the tenant called and told me there was dried dog sh$t on the carpet when they moved in. I guess they "swiftly" missed this. That money was not refunded either. Lastly, communication is 0/10 with this company. All of the property mamangers are out of town for the month, not willing to take your calls, or simply dont care. read more

The windows (no I cannot clean the mold from the old wooden windows and off the storm windows) and the crawl space joists are covered with mold. the insulation is saturated and falling down from moisture and mold, the register lines are covered in mold (all proof from an inspector) and I'm told I cannot break my lease and have to continue to pay for a house that I cannot live in. When you walk in the door the odor will hit you in the face, I've had to toss my Sofa, Loveseat, rugs, brand new nectar mattress, and bed fram/headboard all because of the mold smell has permeated them. my clothes are all disgusting and I am trying to get the smell out which of challenging. all of my dress shoes are ruined. Ive called requesting a return call about breaking the lease due to this and I don't get a call just a message in the portal You will still be responsible until the end of your lease or until we find a new tenant, whichever comes first, if you choose to move out early. We will request for you not to be rent-responsible, but I can't guarantee that it will be approved. I noticed that you requested to speak with me. Please schedule a callback using this link. Feel free to reply to this email if you have any further inquiries. To pay for a place that you cannot live in is absurd! To have to dispose of furniture because mold odor was imbedded is awful. To be sick due to the issues for two months straight is even worse. I can guarantee a MYND employee or property owner would not live in this read more

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I never write reviews for companies, I downloaded yelp just so I can help anyone out there who is considering hiring Mynd as a property manager. DO NOT DO IT. I have been with them for year and I'm finally g rid of them. They are never available, if you ask simple questions they have to "reach out to their team", they do CRAPPY work and leave you on the hook for the over priced bill. Please whatever you do don't hire this company. read more

Leaving this review on behalf of my mother, who rented a property managed by mynd. If you rent from them, go ahead and prepare to hire an attorney for when you move out, unless you want to be robbed of your deposit. She had no problems until she moved out - just be aware that they will rob you and unjustly charge you for all sorts of ridiculous things when you move out in an attempt to to keep your deposit. She's clean and left her house in great condition when she moved out. Of course, there was normal wear & tear from living in a home, but nothing was damaged. They charged her to re-paint all the rooms (of course there's normal wear & tear on walls that have cheap paint but during her time in this home, she never hung anything on the walls & didn't leave scuff marks). Learn from our experience and choose a home that's managed by another property management company. We are currently waiting for them to respond to our dispute and searching for an attorney. read more

Do not rent from them! our master bathroom was full of mold, we had subflooring issues from one end of the house to the other, the fireplace leaked everytime it rained. I have maintence requests dating back to 2022 and they never fixed any of that. We moved out almost two months ago and they already have another renter in that same house, I bet the issues still aren't fixed. read more

If I could give 0 stars I would... I made the mistake of reading several honest reviews of how horrible this company is after I paid my application fee. Tracy decided that because I asked for a refund on my application she had a right to deny me based on a rental collection. How is it a rental collection is grounds for denial if I am currently renting from a phenomenal property management company by the name of Excalibur (check them out when you have a chance) and they gave me this property despite the alleged "rental collection?" Very shady company, avoid them as the reviews state. I am a professional who would not have the patience to deal with this type of treatment. read more

I wouldn't even give them 1 star of that was an option, MYND is the worst management company I have ever dealt with, DO NOT do any business with MYND, they get people to rent the properties and will not respond to any requests at all, take your money elsewhere, MYND will charge fee left and right for no fault of your own, they are there to suck money out of you month after month, DO NOT get in contract with them, RUN !!! read more

AVOID AVOID AVOID I am unable to get in touch with them after they're charging double our security deposit, including the cost of "prorated paint", charging for things that were already in the house before move in and double charging pretty much everything on the move out charge list. At this point they are also impossible to get ahold of via phone and ignoring my messages on their portal system. I am currently getting my lawyer involved but this all should not be happening in the first place. read more

I would give a zero Not wanting to give security deposit back and charge for unnecessary painting and cleaning

oh my i wish i would have read the reviews prior to move in. i have only been in this home for 6 months - 6 MONTHS, and literally EVERYTHING has broken in here. the AC stopped working one month in - my oven stopped working and they tried making me wait 20 DAYS prior to fixing it. my kitchen sink literally FELL OUT while i was washing dishes due to it just being glued in with no reinforcement. they told me the fireplace was usable prior to move in and after i signed the lease they said the owner wont allow it. my fire detectors have all needed battery replacement within the first 3 months. the lock for the back door is broken. the light in my room broke months ago. the fiberglass in the attic is falling down on all my stuff. literally even the wood moulding on the kitchen cabinets is falling off due to simply just being glued. it's like they glued this place together and called it "newly renovated" it's such a headache. and do they reimburse you for everything not working? NOPE. i'm paying $1800/month for a house that's literally falling apart it's criminal. y'all should be ashamed. read more

Run. Don't walk. Mynd Property Management is the most disgusting, scammy company I've ever dealt with. They knowingly rent out homes with mold, mildew, and hidden damage, ignore every request for help, then turn around and invent charges to steal your deposit. Onot in the beginning do things get somewhat fixed , everything takes forever, and they lie straight to your face. It's a nightmare from start to finish, and the only thing they manage well is robbing tenants. read more

I loved the home I lived in and only moved out due to relocating. They were flexible with the deposit and very prompt during maintenance issues. My rent was affordable and the rent increases were very low which made me value the company much more!! read more

I came over to mynd from another property manager (which was not a good experience) with a vacant property and they helped me to find a new tenant very quickly. All of their communication is ve prompt and you can tell their prioritize their clients. They have great tech + systems to help keep up with my properties when I'm not in Charlotte, so I feel extremely comfortable trusting them in that regard. read more

Please do not rent or consider MYND !! They hate doing repairs, they hate spending money on their propertlies.. the people doing repairs are professionals, they get the cheapest person to fix things .. even if they don't know what they're doing .. I called the code enforcement and they discovered 14 violations and have been unable to contact MYND so next ill be going to the news , and I have also filed with the BBB read more

I rented from Mynd in Charlotte for 2 years and this company is the most unprofessional and greedy company I have ever dealt with. Hidden charges at every corner and inconsistent with communication with leading me and my roommates on wild goose chases all the time. read more

I wish I would leave zero stars, because even one feels too generous. I have been a tenant with Mynd Management for 3+ years and let me tell you, READ THE REVIEWS!! I am nearing the end of my lease, and I am SO excited to end this housing nightmare! Mynd is LAZY, UNPROFESSIONAL and UNRESPONSIVE. They try to find the cheap fix for everything- I have even had 3rd party vendors who have stated how cheap Mynd is when it comes to repairs. save yourself the headache, just because their rent is cheaper than other companies. PLEASE, DO NOT FALL FOR IT!! read more

I rented a property from Mynd for 2 years, never late. I moved out 2 months ago, they don't want to return my security deposit. I left the property better than I got it. read more

We hired Mynd as our property management company to manage our property. Mynd charged us $350 to replace the front gate lock with their lock in Feb. 2024. Due to the installation issue, the front door was not functioning and was wide open in March 2024. Our neighbor found it and told us and took a video recording of it. Mynd failed to manage and secure our property and charged us another $100 to fix the latch, which was broken or failed in installation. We are looking for Mynd to return the service fee to fix the malfunctioning lock and an apology for failing to manage our property. read more

This is by far the worst company I've ever in my life rented from and I can't wait to leave, I got billed for $2550 for a small dent in the garage door that was caused by a storm in the area and HOA complain about every little thing you do.. I wish I could give 0 stars read more

Mind has been horrible! I have been waiting over 30 days to receive my deposit and they still haven't returned all money owned to me. Do not use them! read more

Do not use this company. Please avoid it. Save yourself a headache and just don't use Mynd for your rental. There is no phone number to call when you have a problem. Getting a pet on the lease takes up to three months might as well not even tell them you're getting a pet. They are a rip off. When you move out and CLEAN THE HOUSE take pictures of the cleaned house so you don't get charged $75 PER ROOM for a cleaning fee AFTER you already did so. Horrible horrible horrible. 0 stars if I could. read more

My daughters A/C unit went out two full days ago and there has been no case notes or communication on when the A/C will be restored. We spoke with the HVAC vendor and he said Mynd had not been in touch with him. Things happen in life and things break which is frustrating but understandable. What is not understandable is people that won't communicate with you or give you an ETA of service when its 93 degree inside temperature and your daughter and her roommates are suffering. Disappointed that their technology is no use without people behind it taking care of customers. read more

Diane is great! Really appreciate her & her work ethic.

My family and I are extremely concerned as to why the property still smells strongly of fresh paint after over a year. We are constantly experiencing health problems such as headaches and respiratory issues since moving into the property. Even now when we have visitors they immediately notice the smell of paint. We requested Mynd (Charlotte) to send someone out to inspect the house. The vendor who came out was shocked to inform us that a bad of dry paint was OPEN and left beside our HVAC vent in the attic. We were shocked and appalled of this. The vendor removed the bag of paint, informed Mynd and asked them to clean out the HVAC system for remaining paint particles. Note: We had previously requested screens be put in the house to include the patio door as there are no screens anywhere. However, the request was denied by Mynd due it being "cosmetic". It has been a month now and Mynd still has not sent anyone out to clean the HVAC system. I will report Mynd to the health department, BBB, and anyone else who will listen. My elderly mother, my child, and do not deserve this. What a terrible way to treat your residents. Disgusting. read more

they want soooo much information to rent from them. they have my social, proof of income, and last 3 landlords numbers. (credit 715,income monthly 5100) the house is 2k a month lol. i passed all but now they want tax returns lol read more