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MyEyeDr

2.3 (16 reviews)
Closed • 8:00 am - 2:00 pm

By appointment only

Services - MyEyeDr

Eye exams

Eye testing and diagnosis

Eyewear fitting

1 More Service

Retinal imaging

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2 years ago

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Ask the Community - MyEyeDr

America's Best Contacts & Eyeglasses

America's Best Contacts & Eyeglasses

3.7(6 reviews)
0.3 mi

It was my first time at the Portage Americas Best location and what a great experience I had!!!…read moreJoann was very welcoming when I first arrived! She started my appointment on a positive note! It was my first time having a remote appt as well and it was great! doctor was very patient and knowledgeable! Next Sheila helped me pick out my glasses love love her!! She made me feel right at home! Overall I had a great experience compared to other places!! They weren't pushy at all which made me want to buy two pairs of glasses!! I don't like when sales associates are pushy that just makes me uncomfortable and want to leave! I'll definitely be a regular here at this location! I can't wait for my glasses to arrive!! And to try out my new contacts! Also there was no wait time all all! Everything went smoothly!!!

This is been such a terrible experience. I lost my vision insurance after my divorce and a friend…read moretold me about the contact club at America's best. So I signed up for it thinking this was going to be a good alternative to my regular eye Doctor who is more expensive. What a mess. After I developed a condition causing double vision, my ophthalmologist told me that the optometrist at America's Best did a really lousy job of putting a prism in my glasses to serve as a temporary fix. He said I should go back and have them do it again. And then after I had the surgery I brought in my new prescription and they FORGOT to put in the bifocal. Which may contribute to me needing to have this surgery done again. My eye surgeon didn't want my eyes to be strained without the bifocal and now I have to go another week without them because these people cannot do their job properly. Called and spoke to manager Ida. Told her that these lenses were made wrong, and I need them made correctly ASAP. She said I have to come in and be remeasured even though I provided and they do have the correct prescription from my surgeon. She said there was an upcharge for the bifocal, but she was waiving it. I said oh I'm not paying for anything. She said I should be grateful she's not charging me for the up charge for the bifocal & I need to watch my tone. I said I'm not the one yelling. She is. They made a mistake and should be happy to fix it. Not giving me attitude. Their mistake delays my healing, increases my eye strain & increases my chance to need this surgery done again. She said if I'm not happy they can just refund me, and I can go somewhere else for these lenses. She said I don't get to tell her how this works or what I will or won't pay for. To protect my eyes, I swallowed my pride and sat in silence like a good, little girl, and when I left saying nothing she and the other manager sang out a snarky "Have a nice day". Beware. I think I'll just start spending the extra money and going back to the eye doctor & staff I can trust.

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America's Best Contacts & Eyeglasses
America's Best Contacts & Eyeglasses
America's Best Contacts & Eyeglasses

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Szabo Dean A OD

Szabo Dean A OD

2.0(4 reviews)
0.8 mi

We've been going here for 3 years, since our insurance changed and didn't cover our current…read moreoptician. Up until last month everything was hunky dory. I placed an order for contacts and was told they'd be in in a week and I would receive a call. Life got busy and I wasn't able to make it in, nor did I receive a call. I went in over a month after my contact order was placed to get my daughter's eyes checked and asked to pick up my contacts that were paid for. I was then told they'd just gotten in a really big order and they'd go through it and call me. Three days later I called back after not hearing from them. 9:50am the Drs wife (who is employed there) told me they were incredibly busy and she had three people in line and instead of sitting on hold wpuld I like her to call me back. Sure. 2pm I called back. She tells me they're still so busy and she hasn't taken a lunch and she hasn't forgotten about me. This was a Thursday. Tuesday around 2 I call back and am told the Drs wife has my chart and has left and they are waiting for her to return. I asked to jist get my money back (205 from ins and 32 out of pocket) and am told the Drs wife writes the checks. I called my vision provider and have them contact the Dr Szabo's office on my behalf. They are told the Drs wife is out of the office due to a funeral, and she has my file and won't be back until Friday. This is unethical. Why does she have my file out of the office? Why, when she is well aware that I am looking for my order? I paid on July 14th. It is now August 31st and I have yet to receive anything as much as an apology. Save yourself the headache. Don't go here.

Unfortunately I had to actually give a star for this. This…read moreis possibly the worst eye care experience I have had. The Dr himself was the only good part of this office. I ordered glasses on July 17th. Two weeks later I ordered contacts and paid in full. After a month of waiting for my glasses I decided to start calling for answers. I was told by the Dr's wife that the lab had lost my glasses and she would try and find out what was going on. I never heard anything back from her on the matter so I had to call again and again. Every time I called the staff would tell me the Dr's wife must've taken my chart home with her. A month later she told me the same thing. The lab lost my glasses. I received my glasses at the end of October. When I went to pick them up the one and only person in the office (who had a toddler running around) told me I would have to come back for adjustments because she didn't know how to do them. So, where are the contacts? Who even knows..I talk with the Dr's wife again and she says she will reimburse me my out of pocket for the glasses and the contacts since they never came in. That I can pick up my prescription and order them some where else. Finally go in to get my money back and my chart is no where to be found. Again. The woman at the front desk calls the dr's wife because there isn't a note anywhere saying to reimburse my expenses. The wife says that she agreed to my out of pocket for the glasses but not the contacts. Which still isn't making sense because I never received them. The lady in the office opens a drawer and THERE ARE MY CONTACTS. She said "ya, I marked on here that I notified you in August that they were in, do you still want them?" She hands them to me and I ask if they're expired because they say September 2017 on the side. She looks and says no that's the manufacturing date.....then how did you notify me in August? This was the most exhausting experience I have ever had, anywhere. They are unorganized and unapologetic. Customer service is non existent.

MyEyeDr - opticians - Updated May 2026

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