Nobody (not the desk staff nor the doctor) recorded my symptoms and I was not treated. I lost 70%…read moreof my vision

We love Dr Lovett and Staff!! My daughter and I have been…read morepatients for several years. Last year we got my husband to give him a try. FINALLY we got a doctor who accurately identified issues and was able to give him an accurate prescription after 3 other doctors and 3 other practices could not! The staff is also very friendly and helpful. I highly recommend!

After going to America's Best for years, My Eye Dr was in network for my insurance. We got there…read morepromptly 15 minutes before our scheduled appointment. All the employees were so courteous and knowledgeable. The wait for my two kids and myself wasn't very long. The eye dr helped my son with a little dermatitis with his eyes and explained everything. The woman helping us with our glasses was so very nice. The kids and I had a great experience. I even got a free pair of sunglasses! I would recommend this place to all my family and friends.

the 3 ladies that work afternoons are like the wicked stepsisters.. they hate their jobs and are…read morevery rude.. been a month and still have not received my glasses with no projected date to receive them. WILL NOT RETURN after this transaction...

It was my first time at the Portage Americas Best location and what a great experience I had!!!…read moreJoann was very welcoming when I first arrived! She started my appointment on a positive note! It was my first time having a remote appt as well and it was great! doctor was very patient and knowledgeable! Next Sheila helped me pick out my glasses love love her!! She made me feel right at home! Overall I had a great experience compared to other places!! They weren't pushy at all which made me want to buy two pairs of glasses!! I don't like when sales associates are pushy that just makes me uncomfortable and want to leave! I'll definitely be a regular here at this location! I can't wait for my glasses to arrive!! And to try out my new contacts! Also there was no wait time all all! Everything went smoothly!!!

This is been such a terrible experience. I lost my vision insurance after my divorce and a friend…read moretold me about the contact club at America's best. So I signed up for it thinking this was going to be a good alternative to my regular eye Doctor who is more expensive. What a mess. After I developed a condition causing double vision, my ophthalmologist told me that the optometrist at America's Best did a really lousy job of putting a prism in my glasses to serve as a temporary fix. He said I should go back and have them do it again. And then after I had the surgery I brought in my new prescription and they FORGOT to put in the bifocal. Which may contribute to me needing to have this surgery done again. My eye surgeon didn't want my eyes to be strained without the bifocal and now I have to go another week without them because these people cannot do their job properly. Called and spoke to manager Ida. Told her that these lenses were made wrong, and I need them made correctly ASAP. She said I have to come in and be remeasured even though I provided and they do have the correct prescription from my surgeon. She said there was an upcharge for the bifocal, but she was waiving it. I said oh I'm not paying for anything. She said I should be grateful she's not charging me for the up charge for the bifocal & I need to watch my tone. I said I'm not the one yelling. She is. They made a mistake and should be happy to fix it. Not giving me attitude. Their mistake delays my healing, increases my eye strain & increases my chance to need this surgery done again. She said if I'm not happy they can just refund me, and I can go somewhere else for these lenses. She said I don't get to tell her how this works or what I will or won't pay for. To protect my eyes, I swallowed my pride and sat in silence like a good, little girl, and when I left saying nothing she and the other manager sang out a snarky "Have a nice day". Beware. I think I'll just start spending the extra money and going back to the eye doctor & staff I can trust.

I was scammed out of $110 from the Valpo location. They do my insurance wasn't accepted however…read moreproceeded with the exam that my insurance pays 100% for. As they knew my was out of network. They proceeded with the exam and having me pick up classes on Friday. Monday when I called to see what was going on, I got an answering machine. She finally called me back and told me that I wasn't covered to them and I owed almost $600. I canceled the glasses however it was still charged $110 for my free exam. . They knew it wasn't covered but did not tell me when I called and asked if they accepted my she said yes. When I got there, I was stood up to be taken. I feel I'm owed my money back. Get some employees that actually know what they're doing. Robert DeStJean

Be prepared for additional bogus charges after completion of your exam. Was advised at beginning of…read moretreatment what the total cost would be, which we paid upfront. Then weeks later received a bill for additional $99 for a fitting?? Go to Costco or Sams and get it done for half the price!

Dr. Nelson is a terrific doctor in his field . He removed my mom's Cateracts that were pretty…read moreextensive , restoring a lot of her vision that she has been without for several years. He's very kind and takes time to talk with the patient and their family. The office and medical staff are also very nice and provide great customer service.

Dr. David Gross did a great job removing 2 cataracts and so far, I am very…read morepleased. I did have a black eye after the 2nd cataract removal, but that is sometimes a side effect. It went away in a few wks. I use my reading glasses much less, as the ones I have now aren't right anyway, but will be perhaps getting new reading glasses for very fine print. Other than that, I can see everything much clearer and brighter all around me. I don't have the blasting glare from sun in my eyes to drive during the day, and I think night driving will be ok too, I just haven't done that much of it yet. They were all very professional in his office. He is very good at what he does. from Shirley

I went to the doctor here for a checkup 1 1/2 years ago, They found an issue with my lens and…read morereccommended my seeing a specialist. 2 opinions in Chicago later, they were absolutely right and I had surgery to repair the damage. 6 months ago I went in for another exam as my vision was getting blurry since the surgery and they found an enlarged artery (they have a much better name than that for it) and, of course, I got 2 opinions and am now getting monthly injections in my eye in Chicago. That's twice they literally saved my vision. On top of that, they are very professional choosing the right lens for me.

Love it! Best eye care in town! All the workers are super nice and accommodating! The eyewear…read moreselection is amazing also

Kudo's to the Doctor to the Sales Staff to the Receptionists to the Cashier. All were…read moreknowledgeable and professional, especially Phylintress who took her time with a picky customer all the while smiling.

My family and I love this Merrillville location. It is very family friendly and great customer…read moreservice.

This is a challenging review for me to write, because I had expectations that were not met by Dr…read more Frey's practice. I came to realize over time, however, that my expectations were inappropriate. Dr. Frey does eye exams and sells glasses and contact lenses. That's it. He only does it three days a week, Tuesday, Wednesday and Friday, regular business hours only. No evenings. No Saturday hours. If you need glasses or contacts, and you are available mid-week, this is probably fine for you. You're probably a senior citizen, and you like getting your business done on weekdays, when the crowds are less. Apparently Dr. Frey is the only optometrist on staff. I called on one of his business days when my elderly relative, a resident of Hobart, needed to see an eye doctor right away. The receptionist told me Dr. Frey had a family emergency, and there was no other doctor in the office. No criticism of taking time off for a family emergency; however, it showed that this business is a one-man show. There's no back-up for him. I called his office on another occasion, when a second elderly relative had an eye infection of some sort. I was referred to the hospital emergency room. Dr. Frey only does business by appointment, and does not make room in his schedule for an unexpected illness. You see, I had this idea, this crazy idea, that Dr. Frey was more than he wants to be. I thought he might be acting as a physician, and that he would see people who have eye problems, eye emergencies, and the like. I was wrong. He wants to do eye exams, and sell stuff. If he sees anyone who actually might have an ongoing disease process, he refers them to another practice. He's got himself a pretty sweet deal. I wish I could work three days a week and make enough to live a comfortable life. So, Dr. Frey is what he is. If you can manage your expectations, and think of him as no different than some retail optometry chain in the mall, but with really lousy business hours, you'll probably be fine. Just don't expect real medical care here.