no communication. Had an appointment, showed up and the rude employee who was supposedly the…read moremanager was sitting on his cell phone and just said I had no appointment even though I confirmed it and had text messages and emails to prove I did. Awful communication, rude employees, this isn't the first time I had an issue at this Target optical but it definitely is my last.

I recently visited Target Optical in Lititz, PA because I needed my glasses repaired while I was on…read morea trip. A screw needed to be replaced. I was helped by a young woman, who repaired my glasses and replaced the nose pads. When I asked how much that was going to cost, she said no charge, but we would love a review on Yelp. Happy to oblige! She also adjusted my boyfriend's glasses that were loose and replaced the nose pads on his glasses as well. I'm sorry I didn't get her name, she was great! Thanks a bunch!

I just had the worst customer service. They said I should get my glasses in two weeks. I waited…read moretill three weeks and called and I was told they texted me five days after I ordered the glasses and I had not responded. I told them I did not get a text message. Then I go to get my glasses I was told to sit and waitand I waited. The person in the back that is supposed to be waiting on me totally ignored me, walked past me multiple times. I did get my glasses finally from a very nice lady. So, I will never go back again!

My wife and I have been buying our eyeglasses here for a few years. I would recommend this place…read moreto anybody who needs quality eyeglasses and great customer service. I had purchased a pair of eyeglasses from Bouquet Mulligan & Demilo that I somehow damaged and needed a new pair and I went to see what was available and they were running a special on Oakley glasses and I came across a pair that I really wanted and made a purchase and got a discount and some other nice items for free. I recently had a problem with my Oakley's and took them back to see if they could be fixed. In order to fix them they had to order a part. When the part came in I took them back and not only did they fix them, they did it free of charge. Highly recommend this business, great customer service, great technicians and great eye doctors.

Stopped in due to a eyeglass emergency, as in my glasses fell apart because I lost a screw. Very…read moreaccommodating to fix even though I'm not a customer of theirs and it took less than 5 minutes.

After checking coverage with my insurance company, I made an appointment for a routine eye exam and…read moreto pick out new glasses. My insurance said no charge for eye exam and no copay. On a hunch, I called the office and all of a sudden there was a $50 copay and $45 for the exam, payableup front!! Luckily, Aetna called them back for me but they wouldn't back down. Very shady, not telling fees upfront!

I had a great experience here. The doctor was kind, thorough and patient. The 3 employees working…read morewith the customers concerning glasses were all very helpful and kind as well. They were busy but did not show any inconvenience when I asked for a different color etc. They were not pushy as far as trying to make a sale which is what I hate in other lens stores. Would highly recommend!

Although the eye frame selections are attractive, the staff at this location (the Park City Mall,…read moreLancaster, PA) are downright nasty. I had to take back the glasses I had just received a couple of days before as the vision was double and unwearable. The young woman at the reception desk did not even look up when I arrived nor did she greet me in any way. This set the tone for a most unpleasant experience. I was hoping to have the prescription rectified if indeed that was what was needed and was business-like and courteous when I spoke to this person. Noticing the uncalled-for attitude I mentioned the problem with the glasses and after some rudely asked questions she called the optometrist who, in an apparent phony "solidarity" with the initial attendant, was curt and unpleasant, saying she had told me I had cataracts and had discussed it with me when I came for the eye exam: she did so very much in passing and never made it clear to me that due to the cataracts a change in prescription would make little or no difference. Had she done that, I would not have continued with the purchase; but she certainly gave the impression that new lenses could help (they were worse than the old ones I have been wearing for a long time). The unpleasant, nasty session ended when this optometrist said in unprofessional and curt tones: "We are done here," basically kicking me out. This is how employees of Warby Parker at this store treat an elderly, disabled customer who treated them with respect and whose only fault was objecting to their rudeness and lack of professionalism. There are many optical stores in this area---I suggest you choose them.