I took my two year old daughter in this morning and everyone was so kind, caring, and…read morecompassionate. The practitioner was so intentional and I didn't feel rushed. We will be going back, thank yall!!

I had a 2:15 appointment and 3pm came and went and I was not seen. Waiting almost an hour to be…read moreseen is horrible service for an urgent care. Letting a patient know that they are going to have to wait over an hour to be seen even with an appointment would have been nice. No one wants to spend this much time in the urgent care it takes away from the meaning of urgent care.

This clinic is the best place to go if you don't have insurance. It was very affordable for what I…read morehad done. I actually prefer this place over the other ERs I have been to in the past. The staff is very attentive, friendly, and makes sure you are comfortable in every way possible. The nurse I had was sweet and actually went into thorough detail when she was going over the discharge papers with me. Another part I loved but it's just me, is how nice and warm the blankets are when they bring them in to you.

I brought my mother in, she was septic. The doctors and nurses were very attentive and considerate…read more They acted quickly and very well may have saved my mother's life.

The PA was awesome but the front dest and Medical Assistant was not. Its ashame to have someone in…read morethe front desk be rude and unhappy. The front desk person sets the mood of the place. I hope they find someone else for the front desk. The MA can get more training if that what she needs to be more considerate of the people who come in ill. Again the PA was amazing.

The physician assistant was awesome. Kind and explained everything, but the medical assistant that…read moreprovided blood pressure etc... acted like she was in a hurry, mumbling her words, took my blood pressure with my jacket on instead of asked me to take it off, She also turned the monitor machine towards her, so I couldn't see the results. I have been to this place before, always friendly. But not this day. The medical assistant at the front desk was helpful no complaints about her. No I would recommend this place anymore.

I brought my husband twice this week since his pcp couldn't see him. He is really feeling bad…read more Everyone was so nice but my biggest issue they wouldn't see him because of a past "due" bill. He had to call and apparently they did a mistake. It was from 3 years ago but it was paid. Even if he had one I think it's negligence to still not see him. That's something that shouldn't be deny. Anyways they take forever to see you here, once the doctor did come in he was nice and was able to help and figure out what he had. Thankfully he's feeling better today but still not my favorite clinic.

This place is great! Unfortunately, I've had to visit twice in the past couple of weeks. I've been…read morevery sick without knowing what exactly I have. I went to my PCP and they said there was nothing they could do...go home. Well, 10 days later, I'm STILL sick, and they have no appointments in the next month. So, I made sure MedPost took my insurance and came here. I was in and out very quickly. Dr. Quenstedt was caring, knowledgeable, and thorough. She sent in a prescription, and I was on my way in no time. I ended up having to go back after a week because I felt better for a few days, then right back sick. I was lucky enough to see Dr. Quenstedt again, and this time, there was no snafu with the pharmacy, and I am feeling almost back to my usual self now! I definitely recommend MedPost for a speedy recovery when you're not feeling well or injured. Just a tip...be sure they have your correct info (DOB) if a prescription is called in. It caused me a lot of frustration to figure out the disconnect between MedPost and the pharmacy.

If I could give this zero stars, I would. My husband, my son and me have all been to this clinic at…read moreleast a few times each this year. This means that we have paid hundreds to this business. They had been so friendly and professional before that I reviewed on Facebook and encouraged others to visit. Today was a terrible experience - the worst from any clinic or any customer service - period. When we walked in this afternoon, there was just one other patient in the lobby. The receptionist was nowhere to be seen. After a few minutes the receptionist who said her name was Shalene but her name tag was backwards so I couldn't see her name, walked up. She acted like I was bothering her and it escalated quickly. Her tone was unprofessional and rude. Me: "Hi." Shalene: "What do you need?" Me: "My son needs to be seen. But I have a new insurance and want to know the price first, please." *Hand her the card. Her: Your ID and insurance card??? *I hand her the insurance and search my wallet for my ID. Her: I can tell you right now it is going to be the full price because of your deductible. You are not in the system so you need to fill out everything again. Have you even is s the iPad? Me: Your tone is really rude and I am not used to that here. People are usually really nice. Are you ok??? Her: you need to leave NOW. He cannot see the doctor. *Tosses cards over the computer. (Before we walked out to find another clinic she said she knew I was going to complain but she wanted to apologize but added that she was not rude and that I was the rude one. She mentioned she is employee of the month every month.) Wow.

We had been a few times with no issues. The front desk was great and saw an excellent provider. The…read morethird time we went we saw nurse partitioner who accidentally wrote the dosage wrong for my daughter. The pharmacist caught it and I thought no harm no foul. The 4th time we saw the same provider and she kept moving her neck roughly (she had a neck sprain) causing her to scream and almost cry all while not communicating to my daughter at all what she would do next. My daughter has the highest pain tolerance of anyone I know. I asked her to stop, she refused. She kept touching my daughter even as I began to yell at her. I seriously had to pick my 7 year old up and run from the exam room to get her to stop. The whole time she's using unprofessional language speaking in double negatives, using ain't etc.. I immediately took her to the Schertz ER and received excellent patient care without my daughter screaming in pain AT ALL even when X-rays were required. When I left the receptionist did not seem surprised I was having an issue with this particular provider. I called after the ER and asked that the clinic director contact me. Again, the receptionist did not seem surprised. I was contacted by the clinic director who told me the regional director would contact me. Regional director essentially accused me of being racist for complaining about her unprofessional speech and dismissed her speech as being a ELL (I had no idea she was an ELL as all of her pronunciation was PERFECT), also dismissed my suggestions that he should speak to her colleagues as they did not seem surprised that someone was complaining about her patient care. He said he would "look into it" but I highly doubt anything will be done. Will absolutely never visit this clinic again. Sad because it is the closest to my home and the patient wait times are so short!

Very in and out but very friendly. My nurse who checked me in and took blood pressure, heart rate…read moreetc was such a friendly and communicative guy! He made sure that I knew that he was taking in account everything and every concern I had responding with "Heard!" PA came in and supportively and enthusiastically shook my hand immediately. It's also positioned right next to an HEB, so I picked up my prescription within 5 minutes. I was a bit confused with the name change but I figured it out(:

Dec 22 I had an appointment at Next care in Cibolo.  My condition was green phlegm, heavy cough…read more After a quick exam was told it just had to follow it's course gave me a script for an antibiotic. Continued to get worse and the following Tuesday I was running a temp between 100 and 104.  Made another appt on that Friday and explained symptoms were getting worse another BRIEF exam I was told take OTC. No additional script. It would work it's self out.  Sunday symptoms were not improving so I called to and the PA for meds.   I was told she would call back.  I called a second time and was told she would call but probably not till tomorrow. Never received a call At 8:30 I went to another urgent care. They did a thorough exam inc X-rays and determined I had early Pneumonia.  Obviously I won't be back.  I was charged 2 deductible's.  Wouldn't be a big deal except I had no relief from their exams.

Horrible experience, went in for bleeding in my mouth, they offered a solution by dipping gauze in…read moreliquid and having me clench, we did that for about 20-30 minutes, then rather than confirm my clot sealed and monitor my bleeding they gave me another gauze and said I could go home, once I arrived home and waited and took out the gauze the bleeding came back rapidly and I called back asking for help and they told me to do the same thing, after I called back AGAIN, they told me they couldn't help me and to go to another hospital, not only did I not receive treatment I was robbed of $80 dollars and told to go somewhere across town while the city was flooding, worst experience I've ever had with a healthcare facility and recommend anyone not to trust them. At least if you couldn't provide treatment don't rob me of my money.

My Physician, Dr Alyson Kracke was so nice and caring. She listened to all of my worries while also…read morerespecting my boundaries and my fears. I was very anxious and nervous about this er visit, but the physician made it easy and calming.

Great quality of care, pleasant experience, and the NP who helped me was very kind and helpfulread more

Could definitely be more patient with sonograms. They rushed ours and we couldn't even see our…read morebaby. Very upsetting.

I should have read the extensive list of bad reviews on this place before wasting 30 min driving…read morefor nothing. You keep your doors open 24 hours yet charge a $119 after hours fee on top of our deductible which brings the payment to what is basically pay if I just went to an ER. Why offer 24 services if you're just going to take advantage of people for coming to you when you're the only urgent care open 24 hours? Greed. You're more worried about lining your pockets than actually helping people. As if you don't get enough money from the insurance companies. Such a scam. And then reading through these reviews you have the owner commenting back always with the SAME response. Cold, automated Chat GPT responses to every bad reviews. This place does not give a literal crap about you.

I scheduled an appointment online with this Clinic. The check in was so easy via a screen at the…read morefront as I entered. The front desk persons, the medical assistant and PA Hicks were all very helpful and cordial. I am thankful I visited your office and appreciate the fact that PA Hicks took the time to listen to my needs and followed through with ordering a prescription promptly. I highly recommend this clinic for your urgent care needs.

My 4 year old grandson went in on a walk in basis and supposedly he was tested for flu, strep…read morethroat, and glucose levels. We were told that everything came back negative and it was a stomach virus. He was given something to control the vomiting. The vomiting stop but needless to say 2 days later the other symptoms were still presence. He wasn't getting any better so we took him to the children hospital. His test results revealed that he indeed had strep and his glucose was very low, he had to be hospitalized. I am very disappointed in the quality of service and care at this facility. I would not recommend anyone taking their child here.

First time Urgent Care Office experience. We haven't been…read moreseen by a doctor yet however I HIGHLY recommend booking a "reservation" before arriving as a walk-in which is what I thought was the whole point of Urgent Care...that is not the case at this location. We've been here nearly 2 hours and everyone who has came in has gone in front of us because they have a reservation regardless of my child's condition. I will do my research or never return to an urgent care if this is the case. I should've just gone to a children's hospital!