I was hoping to rave about this specialty bakery in my neighborhood. It turns out their cookies are delicious, but it was difficult communicating with them.
Three and a half weeks before my event, I email them. I didn't hear back from them until 2 days later. So I ask for a quote for some creatively designed cookies, but I don't hear back from them for 2 weeks.
By this time, I panic, and I just order 2 basic kinds of cookies for $25.
They came through with some delicious cookies that they dropped off on my porch, but I was hoping for something more elaborate, and I wanted to spend more.
Maybe email is not their stong point, or perhaps they got really busy, however, I struggled to communicate, and I'm not sure what else I could have done.
Oakmont charges $7 for a dozen oatmeal raisin cookies. There are other bakeries that charge $25 for 3 dozen. I'm hoping this small bakery can do better. read more