Probably one of the worse customer service experiences I have experienced. We dropped a vacuum off about two weeks and was told we would receive a call upon completion. I called yesterday, 4.8.21, about ten times and no one answered the phone. I left a message per your voicemail instructions and did not receive a call back. I called right at 10:00am today, 4.9.21, and Kimberly picked up. I told her I was calling to check on the status of our vacuum and she said "oh, it's done". I questioned her why no one called us to let us know and she said, "I'm not sure". My wife went to pick up the vacuum at 11:15am this morning and a note on the door said "will be back in 20 minutes". 23 minutes later, Kimberly, I assume, waltz to the door like this was a regular occurrence. By this time, FedEx tried to deliver a package and left and another customer was waiting in their car. The people in that car were waiting before my wife even arrived. My wife questioned her and her only response was "ok". How can you run a business like this? Definitely will not be coming back and not recommending. read more