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    My Hero Kitchen

    5.0 (1 review)
    Closed 11:00 am - 1:30 pm

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    3 years ago

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    I-San House - Everyday delivery except Sunday.

    I-San House

    3.6(43 reviews)
    1.6 miWest San Jose
    $$

    Considering postpartum meal services? DO NOT make the mistake of choosing this company. It is a…read morecomplete rip-off and an absolute disgrace for new mothers who deserve better. What we ordered: 1-month meal service 3 meals per day Delivery every other day We were promised nourishing, high-quality meals for postpartum recovery. Instead, what we got was a nightmare: 1. Nothing but bland, watery soups. Nearly every meal was just soup--thin, tasteless, and nutritionally empty. The CEO even boasted about "20 years of chef experience" and "rich proteins," but the reality was undercooked meat, barely any vegetables, and bizarre concoctions like beef with soy milk. Their claims are flat-out misleading. 2. Ingredients and preparation were shockingly bad. These were supposed to be "fresh meals," but it was obvious they were reheated leftovers. The quality was so poor that it's insulting they charge money for it--let alone thousands of dollars. 3. Customer service is dismissive and insulting. When we complained about the lack of substance and the fact that we had to spend extra time fixing each meal, their advice was: "make more dishes on your own to supplement" Think about that--we paid $4,000 for convenience, only to be told to cook more ourselves. Absolutely unacceptable. 4. Most of the food went straight in the trash. My wife, the person this service was supposed to support, could barely eat half of what was delivered. The rest was so unappetizing it was inedible. This company does not care about new moms and their families, charging sky-high prices for food that is low-effort, low-quality, and in some cases unsafe. The customer experience was not just disappointing--it was insulting. Avoid I-San House at all costs. They don't care about postpartum recovery, they don't care about customer well-being, and they definitely don't deliver what they promise. This is a money grab, nothing more.

    I am purchased the 30 day package and this is easily one of the best decisions I've made for my…read morepostpartum recovery. Portions are huge so I shared with my spouse. Food will be minimal salt but that's intentional (my spouse added salt to his portion). It also relieved stress from my mom so she wouldn't have to worry about how to cook all the different foods you are supposed to eat postpartum according to Chinese philosophies. After trying the goat I realized I was not a fan and they were able to take it off my menu for meals moving forward right away so they can always keep certain items out of your meals if you don't like them. There was also sea cucumber one day (I don't mind it). I also started off on a diabetic diet which they could easily accommodate. Then once I got the clearance from my doctor, switched to a regular diet. The variety was great, never had a repeat meal. The drinks are the same every day but the main meal item (usually a soup of some sort) was different everyday. Customer service is impeccable, quick to respond. I don't speak Mandarin but all communication is over text message and email in English so no issues there. The lady who delivered the meals always gave us notice about her approximate ETA and confirmed when she had dropped it off right away. I also asked them to pause meals for a week while I had family visiting who were going to be cooking for us and bringing us food and I knew I couldn't eat both. They agreed to pause the meals and simply resume after the week is over. Do yourself a favor and get this for your self care! Everyone helping you recover will be thankful that your meals are already taken care of and that you are getting something nutritious and healthy. Even though it costs quite a bit, it's a LOT of food and worth the money!

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    I-San House - Vegetable, noodles, and egg.

    Vegetable, noodles, and egg.

    I-San House - Spare ribs soup.

    Spare ribs soup.

    I-San House

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    My Hero Kitchen - salad - Updated May 2026

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