Terrible customer service, unprofessional and dishonest sales staff. We're building a home and…read moredecided on natural stone for a few 'remnant sized" projects that are otherwise almost done. We had not decided on a stone or stone company for our big countertop/vanity projects yet, but we saw that they sell "remnants" on their website and thought if we have good success with these smaller projects, we'd just have them work with us on the rest of the house's interior stone. We had several concerns, distance being our biggest (we live quite a long way from GA's showroom/yard) at that time, or so we thought. We visited the showroom/yard in mid-March discuss with Shawn our plans, we look at the slabs on hand, choose things we really liked and then sat with him for the quote. He seemingly checked his system for remnants to fit our needs; we made some adjustments and ended up leaving with a firm plan for one project and an idea for the second. Shawn also promised to send us pictures of products that would fit the size and scale of the more challenging project by the next day. We liked what we saw and experienced at that time, and we said we'd probably send him the rest of the projects we needed quoted when we returned home but reiterated that these were two distinct needs and one wouldn't be dependent on the other. The very next day I emailed him the big countertop projects. I checked in with him over the course of the next 8 days, reminding him of my timeline and every response included an excuse and was "I'll have it to you before the end of the day" or "I'll send that tomorrow". It took multiple requests before he sent the first picture, it took multiple weeks before he sent a quote and that was for the entire house. I had to request repeatedly via email and several phone calls that he send me the originally requested quote. He revised the house quote and finally sent the originally requested quote. I explained when the cabinets were expected to be in, but that I wanted to get rolling on the remnant projects as those spaces were ready to be finished. No response to multiple emails, however, I finally get a phone call a month after our initial meeting and he tells me that they would not be able to deliver the projects for the quoted price. I said that was fine, we'll be happy to drive in and pick them up, but that I wanted to get the ball rolling. He said I will call you tomorrow. The next day, no word. I called and sent an email. The weekend went by, and I called again on Monday and was, again, told that he was on the phone and would return my call (a VERY familiar refrain). Finally, the next day, my husband called, and he was told that "Shawn was on the phone" and would return his call, my husband asked to speak to his manager. The sales manager identified herself, and then my husband (who works out of the country often) proceeded to explain Shawn's refusal to respond or follow through. When she said she'd like to resolve this he explained that I was on location here and that she'd need to work with me as he's out of the country. She contacted me and through our conversation it became clear that she didn't really know what had gone on, although she made mention of her familiarity with the issues at the beginning. I was frustrated when she told me that this quote was 'contingent on the whole project' and I told her Shawn never indicated that to me at all. That in fact, we made it clear the whole house wasn't decided yet and the two weren't dependent on each other from the start and that if that contingency was a fact, then Shawn had numerous opportunities to tell me that and never did. His ONLY stated concern was the delivery issue. She asked me if I was willing to work with her going forward and at this point, with my project being so close to being completed, I said yes as long as she honored the quote price that he had finally sent. She didn't indicate that that would be an issue and asked me to give her '10 minutes' to locate a remnant for the more challenging part of the project and she'd call me back. She did call back, but only to tell me that they refused to honor the quote. According to her boss, they couldn't sell me the dolomite or quartz for the documented price but could do it for THREE times the original quote. Keep in mind we went there specifically because they advertised a 'remnant' sale. It became pretty clear why Shawn would never return my contact - he lied to us the whole time. No apology, no higher management contact, no offer of a discount to make this whole experience palatable. Just "it's not happening" and basically either accept it or not. I definitely would not recommend these dishonest, unprofessional and unethical people to anyone.

Purchased granite countertops for my kitchen from here. Excellenct experience. Kept informed…read morethroughout the procesi ordered the deeper sink with it the installers were fast. It took two days for the installation to be complete. The first install occurred Thursday before the holiday weekend. I emailed them to see when The would return. They worked around our schedule and came back as promised to complete the job. I would definitely recommend this company. Thanks for a great doing a great job. We did remove the old laminate countertops ourselves. I am not sure if they do that part and understandably so as we tore some of the paint off the walls in one area. I am writing this review for others scrolling the local area to find an affordable honest company. Granite America fits the bill.

I've worked with Kleine and Sons for years and I can attest that they are committed to building…read morestrong customer relationships. The huge fabrication workshop, installation department and full service keying divisions are just some of the best things about this place. Personally, I like the large warehouse. They are able to stock lots of inventory, which means they'll often have things that are hard to find at other suppliers.

How sad that I am utterly confused by good service!?…read more My business placed a very small order (less than $50) with this company through their website. The order arrived well packaged, quickly, and as ordered. A week later (today), I received a call from one of their customer service reps, Patrick, calling to make sure we received it in good order. He also, in a very non-sales way, asked a few questions about our business to see if there was anything else they could help us with. Normally, I hate overt sales calls, but he was a nice, genuine person, truly interested in helping. Whenever we need more safety supplies, I'll make sure to use Abco!

New to woodworking. Delightful, warm, honest, sincere, friendly people. Did not try to sell…read moreinstead taught. My partner took the scroll saw course and loved it. She thought Beth was a superior teacher and described the course as awesome. We both have had an excellent experience with them.

I am so EXCITED! after going to a nearby Woodcraft store! First of all, you walk in to the store…read moreto the most beautiful wood floors in the front to welcome you. In the center are smiling, welcome faces saying hello and asking if you need help. To the left there is a counter with coffee and fixings. Right behind that counter is a nook with a couple of tables, chairs, a fireplace, displays of amazing carvings done by customers, examples of lathe work and tons of books filled with instructions, patterns and photos. They will make you drool! I asked Brian, who was helping me, about classes and he was tremendously useful and knowledgeable. Not only did he give me a schedule, but he showed me display pieces of what can be made via instruction. Look at my photos - you will be astounded at what can be made at a beginner level. I'm thinking of making both the bandsaw box and end table in the pics. Aren't they cool looking? I kept thinking "I am going to be able to make this wonderful wood piece??" and was assured that yes, I could. This place carries all kinds of tools, equipment, kits, stains, veneers and wood. If you listened to the assistant manager proudly describe all that his store has to offer and looked at some of the pieces that he has made himself, you would be hooked! Not only did he tour me around the huge classroom, but he excitedly talked about all that they are doing to spread the woodworking passion. You will be as impressed as I am about this place and will be planning what project you will be doing in the near future. I brought my daughter in there once and even she remarked how this store has a really good feel to it. We thought that it would be a great place to work even though we don't have the skill set to back it up and that says something. My dad was able to finish our basement and now every time I smell sawdust, I have fond memories of him working with wood. Just another reason I can't wait to sign up for classes. Go check this place out!!!

Had a great experience here making a cheese board! I will probably be back in the future for one of…read moretheir wood turning classes too!

I had a drawer that needed to be repaired. The guides inside the chest had broken off. I tried to…read morebuy the metal guides that are sold everywhere, but they didn't work. I took the drawer into Rockler and was extremely surprised when I was told they could make the guides for me. I think his name was Sullivan?, my reciept says employee 60756. He made exactley what I needed and showed me how to install them. A welcome treat in today's retail environment.

Had the pleasure of working with Semco on my flagstone patio project. Phillip answered my initial…read morephone call for some questions I had. He was very knowledgeable and stuck through with me the entire process from start to finish. I had no experience in anything like this, and couldn't be happier with the end results. Semco delivered all my selected materials ON TIME, with no issues. Not to mention I saved myself $5000 from what I was quoted by a contractor. I highly recommend Semco for anything to do with your outdoor patio.

From the owner: We have the largest selection of natural stone in the area. Our facility has many of our stone…read moreproducts installed and on display, giving you an idea of how our natural stone would look on your yard, patio, or landscape. Stop by today to ask for a quote!