Very poor costumer service. I couldn't make my payment the…read morefirst of the month because I was out of the country and the week I make the payment they did not change the lock back to the one it used to have ( since when you don't make a payment on time they lock you out until you pay) and it completely locked me out when I needed to get in on a weekend, because I needed my stuff for Monday for an Army Training Exercise. Tried calling on Saturday and they said they'd return my call which of course they never did and Sunday they kept me waiting hours and hours saying they'd leave the Manager and 2 maintainers that are supposed to help with this issues a voicemail and I needed to wait for them to reply, which of course they wouldn't because its Sunday. Very poor in response time. The lady on the EMERGENCY telephone line doesn't show the appropriate concern for the costumer. Pretty much got in a whole lot of trouble for not having my equipment with my chain of command because of this company's poor service.

From the owner: Most storage facilities rent storage, moving supplies and often moving trucks. We do most of that…read moreand more. Offering notary, copy and printing services, as well as being a UPS Access point within our community. We strive to offer our customers exceptional customer service and affordable pricing with all of our services.

Well maintained and clean storage facility. Good security gate with 24hr access. We kept our RV…read moreparked there, the spots were large, level and a reasonable price. Staff was friendly and helpful. They were adding on last time we were there.

From the owner: Stillhouse Boat & RV Storage takes pride in offering a simple and hassle-free boat & RV storage…read moreexperience for all of our customers in Belton, TX. We make sure our storage bays are clean, secure, and ready to rent. Our storage bays measure 14' x 40' with 14' clearance to make sure we can handle any boat & RV storage need that you may have. Stillhouse Boat & RV Storage also offers online rentals and online bill pay 24/7 to make your experience quick and easy. Feel free to look at our available storage and give us a call if you have any questions or simply rent your storage right on the website. Our brand new units are behind a 360 degree security system, keypad gate entry with 24-hour access. Locally owned and operated, we are committed to your satisfaction. Premises are under surveillance for your peace of mind 24/7!

This past week I drove a 17' Uhaul from Southern California to Killeen (one of my family members…read morewas relocating). So I needed a storage unit in a bad way. I also needed to return a car hauler and the Uhaul truck itself. The office manager Mary was able to get me a unit and I was also able to turn in the equipment I rented on this long journey across the country. Mary made this process seem less and simple. I was treated like a person not a number. She was polite, professional and courteous. So I downloaded the truck and turned in everything. I received an email the next day with the turn in information. Later that afternoon I received a phone call from Mary. She said I didn't lock my storage unit all the way and that I should come lock it up. Again she was polite and made sure I was aware of the situation. So if you are looking to rent equipment to move or need a little space in your house this is the GO TO place I would recommend. I have lived in the Bell county area for about five years now and this place is top on my list (I have rented from several other places in the past during deployments) Thanks Mary.

I cannot say enough about this clean storage facility. Their units are sturdy metal and their…read moredoors close securely. There is one way in and out of the gate. There are U-haul trucks you can rent. MARY is always helpful. They answer all my questions. They let me stay in their tv waiting area with magazines and comfortable chairs, and use their phone when I locked myself out of the car. They checked on me to make sure I was all right, and gave me water to drink. The man who keeps the grounds knows what he is doing. I feel safe there, and the staff makes sure the environment is sanitary. They have a lot of units. I think you'll be very glad you rented from here.

My vehicle was stored for almost two years. The original plan was for six months. They sent me…read morepics of the car and let me know they was still air in the tires. This was very helpful. The people working ghere were very professional and courteous.

Andy provided great customer service and professionalism. He ensured that all my questions were…read moreanswered without leaving any concerns. He is a great property manager!

I was with Otter Self Storage for many years. My unit has been broken into 3 times. The company…read moresays it has cameras in the area but it seems like it's just for show and not in actual working condition. There are holes along the fence line where it looks like the robbers use quite frequently. I did do the reports and filed claims but I'm done with this place. The company has not upgraded/updated anything so I'm sure it will happen again. Not this time Satin, I finally moved out and went somewhere else. The only good thing I can say about this place is maybe the price, but I wouldn't recommend it here to anyone.

From the owner: Located at 5904 E Veterans Memorial Blvd, Otter Self Storage offers secure, convenient self storage…read morein Killeen, TX. Choose from climate-controlled units, drive-up access, or vehicle storage for RVs, boats, and trailers. Our facility features 24/7 online rentals, personalized gate codes, and 24-hour video surveillance. Conveniently situated near Skylark Field Airport, Market Heights, and downtown Killeen, we serve residents and businesses in Killeen, Harker Heights, Copperas Cove, Temple, Belton, Fort Cavazos, and surrounding areas. Experience hassle-free, affordable storage with Otter Self Storage today.

They made the rental process very easy and simple! The manager and maintenance man seem very…read moreFriendly people and knowledgeable!

I have had a large unit there for over a year. The manager is very nice and he lives on site, right…read morein front of the units. This place has the best security I have seen with a locked gate, and cameras. The units are extremely well-kept, and well lit. I have had no problems and I highly recommend them. My friends, and family referred me to them because they had storage units there in the past. They said they would never go anywhere else for storage needs, and neither will I.

After searching all over the Killeen area for an adorable storage unit that won't break the bank;…read morewe decided to store our belonging here! I must say the customer service is excellent, 5 plus star, and have never had a issue with anything! Absolutely best storage unit in the area! So grateful we found this wonderful all round great storage unit!

From the owner: Excellent Customer Service Many sizes availableread more

I used Bell Storage for 6 months- Great location, great…read moreservice and great prices! Very nice people, would absolutely use again..

This place is terrible. My stuff was stolen from my unit and is now gone. Instead of asking for…read moreID from "me" when I supposedly called to inform them that I was moving out, they simply said okay. They would not let me go back to the unit because they had already rented it out to someone else. Also, they refuse to deal with my insurance company. Please, for the safety of your stuff, do not get a storage unit here.