I cannot say enough about this clean storage facility. Their units are sturdy metal and their…read moredoors close securely. There is one way in and out of the gate. There are U-haul trucks you can rent. MARY is always helpful. They answer all my questions. They let me stay in their tv waiting area with magazines and comfortable chairs, and use their phone when I locked myself out of the car. They checked on me to make sure I was all right, and gave me water to drink. The man who keeps the grounds knows what he is doing. I feel safe there, and the staff makes sure the environment is sanitary. They have a lot of units. I think you'll be very glad you rented from here.

I've used a lot of different storage services during my 18 years in the Army. This has been the…read morebest experience I've ever had by far. Everyone I've dealt with has been extremely friendly, accommodating, and helpful. They clearly explain all of the options available and their prices are very competitive. The property is clean and secure. I'll be using them again when the need arises. I give these great people my highest recommendation.

I stopped in to ask questions about renting a storage unit, and Camille was so friendly and…read morepatient. I told her I was new to the area and was checking out other facilities too. She gave me her business card, and suggested with confidence I was at the best place. A week later when I got the rest of my stuff, I came back, and secured a unit with her. She's warm and friendly and very knowledgeable. Her work ethics are spot on (I used to manage a storage facility years ago).

I came in last minute and got a unit in less than an hour! Staff super friendly and very helpful. I…read morecould be happier.

I've had my stuff there for a few months now. Wasn't he plan but so far it is what it is…read more The price isn't bad. The place isn't climate controlled and I knew that. The bugs and snakes are gross. But it's by an area that has wildlife. The roads between the units is HORRIBLE! We were not warned and you can't tell by standing in the front looking down. It tore the bottom of our car. They moved us to another until but the road should be fixed. It's not safe. They themselves are super nice people. The one guys knows nothing about the office. I happened to be there on that day. The lady is very knowledgeable and fixed all the stuff that was wrong. Just know the other stuff and be prepared.

WARNING WARNING…read more WARNING I would give Freedom Storage zero stars if I could. My experience here was beyond unacceptable. My storage units -- along with numerous others -- were broken into, and somehow this all happened during the exact period when the cameras "failed." Convenient doesn't even begin to describe it. What makes this even more suspicious is that my units were not located together. Whoever did this knew exactly where to go. They would have needed to know the layout, the unit numbers, and the routes through the facility to avoid detection. This wasn't random. We're told this is a secure facility, but when I went to check on my units, I was able to access them during the time the cameras were supposedly down -- even though the magnetic lock system is supposed to prevent doors from opening when surveillance is offline. So not only did the cameras fail, but the backup security measures failed too. Let's recap: * Cameras were down * No backup footage available * Gate security didn't prevent anything * Magnetic locks didn't work as intended * Personal locks were useless (a locksmith even said they can be picked in seconds) At that point, calling this place "secure" is misleading. When everything fails at the same time, and the thefts appear targeted, it raises serious concerns about how this could happen without inside knowledge. To make matters worse, the system did not prorate my rent after the incident, and the property manager has not responded to employee emails regarding this issue in over 72 hours. And to address the likely response -- yes, you probably won't find me as a current tenant. That's because I moved out within 48 hours of discovering the theft. If you value your belongings, I would strongly reconsider storing them here. If that's how they treat the veterans in this Military community I think they should be put on the Black list for this community.

After searching all over the Killeen area for an adorable storage unit that won't break the bank;…read morewe decided to store our belonging here! I must say the customer service is excellent, 5 plus star, and have never had a issue with anything! Absolutely best storage unit in the area! So grateful we found this wonderful all round great storage unit!

I went in to rent a truck. The whole process was less than five minute. I used the truck and…read morereturned it. I was charged less than the estimated total. The whole return process was under five minutes. These people were professional and courteou. I would recommend this place.

This location improperly installed a wiring harness that was incompatible with my vehicle, causing…read morethe system to short out and shut off power while driving, I took the vehicle to my dealer who identified the problem and put in a proper harness, properly installed. I asked the manager at this U-Haul for a refund for the U-Haul incorrect harness, for its initial installation, and for the dealer's diagnostic time in finding the problem. The manager was condescending, disagreeable and accusatory. She displayed obvious incompetence in knowledge of the harness and installation requirements and with dealing with the public. Lazy attitude all around from start to finish. I gave up seeking compensation rather than having to deal with this person again.

We stored our trailer there when we weren't using it. Their prices are affordable. Covered space…read morewas great. In and out privileges 24hrs secured access. We would use them again in a heartbeat.

Callers several different numbers. None work. I see their truck around every so often but couldn't…read morefind a number to get ahold of them.

JDog is a professional business with reliable employees - everything ran so smooth that I felt at…read moreease and happy doing business with them. It's easy to schedule over the phone, pay online, and coordinate drop offs and pick ups. Additionally, it's important to note J's driving skills and ability to navigate into a narrow cul de sac. This was my first real Spring Clean... I had a hoard more than I thought as I filled a 25YD Roll off dumpster in just a few days. So, I called them and they picked it up and returned it empty for me to fill again for a lower fee. I literally feel like the weight has been lifted off my shoulders and I'm happy to have rid my home and attic of the excess. I'd say they are top dog!

David and Carlitos moved half of the contents of our house into storage today. They were so…read moreprofessional and took great care with our furniture and other items and also our walls and doorways. They'll be back to take the rest shortly as our defective floors are getting replaced. Thanks for an efficient and friendly service at a reasonable price! Owner Britt was easy to deal with as well. Recommend

This is the best moving company that I have ever used. Britt, the owner, personally came out to…read moregive me a quote. The guys that he employs are the best at what they do. They asked questions and followed all my instructions to the letter. They took excellent care of my things. When they got to my new house to unload, not only did they make sure that every box and piece of furniture was exactly where I wanted it, they didn't leave until they were sure I was satisfied. And, best of all, the final price came in under quote! They do everything from just packing labor to fully moving you across state. I promise that you can't go wrong with this company. They even give you a list of references that you can actually call! If you need to move, call Britt at Bouffard Transfer. You won't regret it.