We recently moved from Texas to Florida for my husband's job. We needed packing, loading, storage…read moreand delivery. The move went from bad to worse from the very beginning. Hoover, the sales rep, under estimated the amount of boxes, time and space in the truck we needed. This is our 13th move so know how it is supposed to go. Always have been two days to pack and one to load. This is what we planned on until we were called the week before to tell us they would be packing for one day and loading for one day. we were on a time crunch and told them but they assured us they'd be done by 5, guaranteed, on the second day.
day of packing the ladies, who were very nice, started working right away but ran out of boxes and paper by 3:00. they left for the day. the next day the loaders showed up, who were awesome as well, and the packers but they couldn't load much since they were so far behind in packing. finished packing early afternoon. The closing happened at 3 and they were not done at 5, as guaranteed, but instead , 8:30. They did not have enough crates for our house to go into storage so had to return to their main place twice to get more.
Fast forward to delivery. Our home was to be released July 14th for delivery between the 18th and 21st. I touched base with Sarah, our Move Masters contact, and she assured me there would be no updates until AFTER it was released on the 14th. On the 13th I received a call from our driver, who was amazing as well, that he had picked up our house on the 12th and was in our new town already and set for delivery on the 14th. We didn't even close until the 17th. Let him know what we were told about delivery and he spoke with his dispatch and they had none of that information. He reschedule the delivery and moved around his other jobs to accommodate a delivery on July 18th. We were consequently billed for the move, which we had told them three times it was to be direct billed to my husband's company, and told we had to pay before we could take delivery. One day before delivery we were told only part of our house fit on the truck. Essentials were put on the truck, or so they said. Missing lots and lots of "essentials". We're then told the load had been assigned, then not assigned, not sure, to be released on the 21st and a driver was ready to bring it. All this conveniently happened two days after we paid in full. Called back on the 22nd telling us they were working on getting a driver and hoping to deliver on the 30th. Fast forward to the 30th. Delivery window, 1-3, got a call at 12:45 that they were still 4 hours away. At 5, called back to tell me they were still an hour and a half away. Finally, at 7pm, they got here. Called twice to the contact number I was given to ask what the eta was and once again, Sarah, was at lunch but I was told she would get right back to me. Nothing. Got a text that no one monitored saying as a good faith gesture, the driver and helpers would help me unpack. No! I tried to contact the number and there was no answer. Texted back, nothing. They wanted me to accept unpacking at 9 pm after they were done and poor delivery guys who had nothing to do with this mess. The were very nice and willing to do whatever to help me but I was not going to have them unpack and just leave my possess all over the house. We were promised that Scobey was going to make a good faith gesture after delivery but nothing, unless it was the unpacking. Not appropriate at 9pm. Have heard nothing from Central Storage, Scobey or Move Masters since they delivered on Wednesday. Emails and calls have gone unanswered and it felt like they were actively avoiding us. We just wanted answers and our stuff. It's not hard. This was a logistical nightmare and all of our contacts did nothing to help. The packers, loaders and drivers were fantastic! That was the only part that was pleasant. DO NOT USE SCOBEY MOVING AND STORAGE, CENTRAL STORAGE OR MOVE MASTERS. This was their San Antonio group but if they were this bad, I can't imagine the rest are much better. We did everything to make it easy for them and they made it the most difficult move we've ever had in 33 years. Never again! Steer clear!