I was with Otter Self Storage for many years. My unit has been broken into 3 times. The company…read moresays it has cameras in the area but it seems like it's just for show and not in actual working condition. There are holes along the fence line where it looks like the robbers use quite frequently. I did do the reports and filed claims but I'm done with this place. The company has not upgraded/updated anything so I'm sure it will happen again. Not this time Satin, I finally moved out and went somewhere else. The only good thing I can say about this place is maybe the price, but I wouldn't recommend it here to anyone.

From the owner: Located at 5904 E Veterans Memorial Blvd, Otter Self Storage offers secure, convenient self storage…read morein Killeen, TX. Choose from climate-controlled units, drive-up access, or vehicle storage for RVs, boats, and trailers. Our facility features 24/7 online rentals, personalized gate codes, and 24-hour video surveillance. Conveniently situated near Skylark Field Airport, Market Heights, and downtown Killeen, we serve residents and businesses in Killeen, Harker Heights, Copperas Cove, Temple, Belton, Fort Cavazos, and surrounding areas. Experience hassle-free, affordable storage with Otter Self Storage today.

After searching all over the Killeen area for an adorable storage unit that won't break the bank;…read morewe decided to store our belonging here! I must say the customer service is excellent, 5 plus star, and have never had a issue with anything! Absolutely best storage unit in the area! So grateful we found this wonderful all round great storage unit!

From the owner: Excellent Customer Service Many sizes availableread more

My vehicle was stored for almost two years. The original plan was for six months. They sent me…read morepics of the car and let me know they was still air in the tires. This was very helpful. The people working ghere were very professional and courteous.

Andy provided great customer service and professionalism. He ensured that all my questions were…read moreanswered without leaving any concerns. He is a great property manager!

I cannot say enough great things about this storage facility and especially the property manager,…read moreXalen. From day one, the level of attention to detail, hospitality, and professionalism has been outstanding. Every time I call or stop by with questions, Xalen goes above and beyond to make sure everything is explained clearly and handled efficiently. You can truly tell that he takes pride in his work and genuinely cares about providing excellent service. The facility is always well-maintained, organized, and welcoming, which reflects the effort and dedication he puts into managing it. It's rare to find someone who is consistently this helpful, patient, and reliable. If you're looking for a storage facility with top-tier customer service and a manager who truly makes a difference, this is the place. Highly recommend!

Management was super helpful and professional! Mr. Webb is always kind and takes the time to help…read more The facility is very clean and easy to access.

Very poor costumer service. I couldn't make my payment the…read morefirst of the month because I was out of the country and the week I make the payment they did not change the lock back to the one it used to have ( since when you don't make a payment on time they lock you out until you pay) and it completely locked me out when I needed to get in on a weekend, because I needed my stuff for Monday for an Army Training Exercise. Tried calling on Saturday and they said they'd return my call which of course they never did and Sunday they kept me waiting hours and hours saying they'd leave the Manager and 2 maintainers that are supposed to help with this issues a voicemail and I needed to wait for them to reply, which of course they wouldn't because its Sunday. Very poor in response time. The lady on the EMERGENCY telephone line doesn't show the appropriate concern for the costumer. Pretty much got in a whole lot of trouble for not having my equipment with my chain of command because of this company's poor service.

From the owner: Most storage facilities rent storage, moving supplies and often moving trucks. We do most of that…read moreand more. Offering notary, copy and printing services, as well as being a UPS Access point within our community. We strive to offer our customers exceptional customer service and affordable pricing with all of our services.

They made the rental process very easy and simple! The manager and maintenance man seem very…read moreFriendly people and knowledgeable!

Been dealing with Biggie Mini for 5 years now. Last year 2016 I secured a storage with them and…read morestill as happy as I've ever been. You see, BIGGIE MINI knows the value of family owned affordable business! I am a mover and they have always put me out there to their customers, without any worry whether we would be a good service...they knew! We developed a relationship through this and now Biggie Mini and KENNYS are best friends. When you need to store, CALL BIGGIE MINI HANDS DOWN

I cannot say enough about this clean storage facility. Their units are sturdy metal and their…read moredoors close securely. There is one way in and out of the gate. There are U-haul trucks you can rent. MARY is always helpful. They answer all my questions. They let me stay in their tv waiting area with magazines and comfortable chairs, and use their phone when I locked myself out of the car. They checked on me to make sure I was all right, and gave me water to drink. The man who keeps the grounds knows what he is doing. I feel safe there, and the staff makes sure the environment is sanitary. They have a lot of units. I think you'll be very glad you rented from here.

I've used a lot of different storage services during my 18 years in the Army. This has been the…read morebest experience I've ever had by far. Everyone I've dealt with has been extremely friendly, accommodating, and helpful. They clearly explain all of the options available and their prices are very competitive. The property is clean and secure. I'll be using them again when the need arises. I give these great people my highest recommendation.