I placed a 5 star review of this business 6 years ago. They had great service, great customer experience, and great prices. Since then I have returned to them several times only to be disappointed in all three categories. They now charge over $100 to dry clean a comforter and over $50 to do a suit jacket alteration on the sleeves. You can buy a new comforter for that price and can also buy a new suit jacket. I don't know what happened to them and why the downfall in the way they do business and handle customers, but it really has gotten so bad I regrettably had to update my review. I will most certainly be looking to do business elsewhere. Moreover, I would no longer recommend them to anyone. 'Tis a shame. read more

The cleaning is below average, and the price slightly above average, which is not a great combination and I would give their product a 2/5 star rating, with an additional half star for proximity convenience to my commute, and another half star for the nice new South American business partner. Total 3/5 stars with that combination. HOWEVER... what I cannot accept is the RUDENESS and the utter DISRESPECT that the woman owner dishes to her customers. I say "customers" because I am not the only one in the comments that is saying this about the woman owner. I am in the customer service industry and I know that no one or no operation is perfect, and if my product is sub par or a mistake happens, I apologize and inform my client that I will speak to my team and do better next time, and will do our best and try not to let that mistake happen again. Whether it be her direct operation or the outsourced operation that cause the consistent sub-par cleaning or the occasional mistakes, what she does is completely disregard my complaint and tells me to change my lifestyle, or tells me the mistake is not so bad and I should just ignore it. If my clothes are returned to me not fully cleaned (my old dry cleaners always cleaned them better) or returned damaged (my old dry cleaners never damaged my clothes), whether it is slight or major, it is not her place to tell me how I should wear my clothes. I dirty my cIothes and I pay her to clean my cloths, and hopefully without damaging them. That is the basic premise of a client-dry cleaner relationship. If she simply was respectful, informed me that she did her best and was sorry that she could not do better, but will always try her best for me, or apologized for the mistake, and that she will speak to her team and try not to let that mistake happen again, I would happily accept her sincere apology and continue to give her business, be it a slightly sub-par product. At the end of the day, it is just cleaning my clothing. I can live a with a slightly sub-par product. But her RUDENESS and DISRESPECT is absolutely not acceptable, and if I treated my customers like that, i would be fired. Because of that, I will take my business elsewhere. I feel badly for the new South American guy, which might be a new business partner? He is very nice. The RUDE and DISRESPECTFUL Asian woman owner is killing their reputation/business, and I will have NO part of her. read more

I have been using this cleaner for years to clean a specific dress which is a seasonal costume. It cost me usually between $25.00 to $30.00. This year it cost $69.95. When I disputed it she gave me a hard time saying "that was the price and it is a lot of work " All I asked was it to be cleaned , which they did! I said " but it went up over $30.00 !! " She told me I did not come there last year (which I did ) and stated again that was the price! She was not not nice about it at all. I told her she just lost a customer, paid and left . read more

We've been using My Cleaners since we moved here two years ago and have always been totally satisfied with their work. They recently changed ownership, and new owners Lilly and Augustine continue to provide excellent service and always with a smile! I see other reviews complaining about price increasing, but what do they expect? Everything is more expensive now and I don't find pricing at My Cleaners to be out of line for the incredible work that they do. I highly recommend them. read more

I will never go back to this establishment again! The lady was so nice upon receiving my garments and stupid me didn't look at the receipt when dropping off. Two days passed by and I looked at the receipt to see the date of pick up and noticed my bill was almost $300 for three items. This is a rip off and ridiculously disgusting for them to charge this amount. I am so dissatisfied and will never return. read more

Customers should know that any good reviews you're reading about My Cleaners were written by themselves. They are giving people free service for writing the reviews. The service is deplorable and the will charge your credit card any price they choose without your consent. DO NOT GO TO THIS BUSINESS! They need to be run out of town as fast as possible! read more

Mr. Lee, thank you for bringing back our gem, Denise, to the Budd Lake store. Denise is an asset to your organization. She greets me with a smile every time I enter and always has a kind word. I hope you know how much she means to the community of Budd Lake. Denise is the reason that I continue to come back to "My Cleaners". Welcome BACK Denise! read more

My first review of a cleaner of any kind. They went above and beyond to tailor pants for me when I had a death in the family. I brought the pants in at noon and they had them ready at 5pm. The very pleasant attendant asked me if I'd like to pick them up next week? I said, "Ehh not really. I am getting on a plane the next day at noon can you help me?" She checked with her co-worker who does the tailoring and sure enough they said yes. I've never been there before for myself so it wasn't as if I had pull. They are just concerned about their customers. They charged me the going rate and no express service that I would have gotten other places. Thank you so much! Check it out I think you will like it if you're in the need for cleaning services. read more

My Cleaners - My Cleaners in Budd Lake NJ - Laundry Services Near Me - Budd Lake, New Jersey

I live in Budd Lake and use this business for dry cleaning and tailoring. The owners and staff are very friendly and helpful. I've had 2 formal gowns altered here and the work was flawless and reasonably prices. And I'm about to bring them my third. They are fast with dry cleaning too. I definitely recommend this business. Christine Russo read more

Timely service with great staff. She is always so kind, even offered to help me take clothes to the car just seeing my hands full. Clothes always return in great condition. read more

Criminals are running this business! Beware!!!! I brought 4 items to be cleaned and received a pick up receipt of $59 and change. I don't know exact amounts as my original receipt was taken from me and my credit card charged about $100. When I said I think you made a mistake the criminal behind the counter proceeded to show another receipt that she just printed and told me she forgot to charge me for one dress to the amount of $40. On the original receipt it listed 2 dresses both cleaning cost amounting to 29.95. I argued that I would have never left either dress there if I knew that was the cost but she was abusive and rude and would not supply me with any receipts. DO NOT GO THERE! None of the items were cleaned properly in addition! The dress was damaged and discolored. This business needs to be shut down as if you read other reviews they're all the same. They make up prices and charge you whatever they want for shoddy work. read more

I came home for Thanksgiving to visit my family on Wednesday and brought my comforter here to be washed. I was told to pick it up on Saturday after 3 pm. When I came back, the woman told me I had to come back on Monday, and when I told her I was going to be in New York City she tried to locate the comforter for 20 minutes. She didn't apologize once and blamed me for not "rushing the comforter". Terrible service and rude staff. read more

This place made shorts out of my suit pants and needless to say completely ruined a brand new suit. Rather than call me and say hi I think we made a mistake or hi we need to remeasure we don't want to ruin your suit they went right ahead and made shorts ruining a $700 suit. Now they won't answer or return my calls. This place is full of unprofressional scumbags. Stay away if you want suit pants instead of shorts. read more