Called because a crown popped off. Was told they don't consider it an emergency & would be put on a…read morewaiting list. Shared I'm 28wks. pregnant & couldn't wait due - receptionist laughed & said "well..."

So glad I found this dental practice! I've been extremely happy with the care I've received. The…read moreartistry in my front teeth made all the difference in my smile. Having worked in dentistry as an assistant for many years, I was very impressed with the entire team, they're always so kind and make you feel welcome. The office itself is beautiful as well!

I'm leaving this review to document my experience at Atlas Dental Specialists (Shadyside) for two…read morefront-tooth crowns. While the office is professional on the surface, my experience overall was extremely frustrating and costly. After my permanent crowns were placed, I developed persistent sensitivity in my right front tooth (cold and hot) that did not improve over time. I also felt a noticeable ledge/step on the back side of the crown near the gumline, which made me concerned about the fit/contour. Aesthetically, the crowns also looked longer and bulkier than expected with heavier incisal edges than what I was aiming for. When I tried to address these concerns, I was advised to pay for additional diagnostics (a wax diagnostic). After I paid for it, the office later terminated the patient-provider relationship instead of completing the planned corrections. What made the situation especially difficult was the refund process: the office confirmed in writing the refund amounts, but repeatedly stated the refund would only be processed if I signed a broad "release/indemnification" agreement exactly as written. The agreement was extremely one-sided. It went far beyond acknowledging a refund and included sweeping waivers and protections for the office, along with a "non-disparagement/online statements" section that, in my view, would discourage patients from speaking openly online about their experience. I was not comfortable signing something like that just to receive an agreed refund. Overall, I'm deeply disappointed by how concerns were handled. The communication and resolution process felt dismissive and, at times, misleading - more focused on protecting the office than responsibly addressing the problem. My takeaway is that the approach felt money-driven, and I left feeling I couldn't trust the process. I would encourage anyone considering treatment here to do thorough due diligence and not rely solely on online ratings.

Made an appointment. They called and changed it. It was not a convenient date for me (the one I…read morehad previously scheduled was) but I took it anyway. Arrived early. Appointment was for 10:20. That time came and went. I asked when I'd be seen and they said "we're running late." (At 10:18, I had asked if they were running late and was told that they were not.) At 10:25 I asked the receptionist how long my appointment would take. Was told an hour. Well, I'm already ten minutes into my lunch hour and had expected to be seen at my appointment time. I said "nevermind, I'm leaving; you can keep my money" (had to make a $25 deposit before anything happened at all). They said "have a nice day," and I said "f*ck off." (Yeah -- i know that's wrong, but was so frustrated, and also I'm old and have no filter.) It's a downtown office and downtown workers obviously use them and can't be away from work for hours on end because a dentist doesn't keep appointment times.) This place has zero respect for patients' time, but theirs is SO important that I received NUMEROUS texts in the days leading up to my appointment. "...you have an appointment reserved with Atlas Dental Specialists on Wed, Oct 1st at 10:20 AM." And ".."please respond with C to confirm your appointment with Atlas Dental Specialists for October 1st at 10:20 am. If your appt is missed, or cancelled / rescheduled with less than 48 hours' notice, a fee of $50/hour of appt time will apply." So obviously THEIR time is important. Just not their patients' time. Also, every appointment is "separate." Cleaning is one. Examination is another. It's all about money money money with this place. They did refund my $25 deposit though. Terrible place. And now I have to find a dentist.

Really nice experience for my first visit. Office staff was friendly and Dr Greg was very…read moreprofessional. Although they couldn't help me with my toothache, I appreciated the fact that they didn't want to perform work on my teeth without having more research done by an Endodontist.

Don't let his smile, fool you...Dr. Greg, treated my wife horribly. After waiting a month to get a…read morecrown done, he got his nurse.... not him , to call her, one hour before she was to come in, and said that he had a family emergency....NEVER, will I ever recommend, this jerk......John H.

The best, .....I wouldn't go anywhere else!)…read more very nice staff, Long term private Aspinwall dental practice and multi generational family owned., Conservative treatment recommendations, with sedation options

I love going to this family owned business. I have been a patient for close to 30 years. You get…read morepersonalized care and the entire staff is very welcoming and friendly. This is a state if the art dental practice and the dentists have you covered from routine maintenance to state of the art dentistry. They even offer sedation dentistry for those that suffer from dental anxiety. Highly recommend!

I am so glad I found this dentist. The space is gorgeous, bright and clean. The staff is incredibly…read morefriendly and efficient. I checked in online and was seen within a few minutes of me arriving at the office. There is two hour free parking in the adjacent UPMC Mercy parking garage. You will most likely have to drive to one of the top floors to find a spot so account for an extra ~10 minutes to park and walk to the actual office. The office sends directions on how to get into the building and to their suite. I would call and double check to clarify if you have any questions. My cleaning and X-rays only took thirty minutes and the doctor was there shortly after to take another look at my teeth. Everyone was really professional and kind and I felt comfortable throughout the whole experience. I know finding a dentist is tough, but I will gladly recommend this practice to others.

Beautiful new office inside Mercy Hospital. Their original location is in shadyside but they were…read morebooked out 6 months. Staff was super friendly, office was very clean, hygienist and doctor were on time. Whole cleaning/ check up took about 45 mins. There is free 2 hour parking at Mercy which was nice. Overall good experience and would recommend this practice!

Dr Scott is such a great dentist. He accept people as they are and actually listens and helps you…read moreyour teeth. . You have a winning smile with this team.

This was one of the most disappointing experiences I've ever had...the lady that I talked to that…read moreanswered The phone sounded annoyed that I called and then she improved, but I had to call my insurance to make sure that they were in network...then when I called back to say that they were, I didn't hear from them for a few days. Then I called them back again and she sounded even more annoyed that I called this time saying that the doctor wasn't accepting all insurance anymore and I said yes I understand that, I talked to you and I confirmed that this was in network. She put me on hold and I just hung up. Very poor bedside manner unfortunately.

I cannot say enough good things about Cranberry Dental Studio. Drs Rob and Brian and their entire…read morestaff are fantastic! We initially contacted the office when we were looking to address our son's fluorosis. Dr Rob recommended the perfect treatment plan for him, we had it done for him and after that, we were hooked. That was five years ago and our entire family are patients. They are super professional, the office is state of the art and they truly care about their patients.

Convenient and a nice office setting , hours are not long so you may to wait a bit. The staff is…read moreeasy to work with

First, let me say the dentist did a good job. No problems in that area. The problems started with…read morethe office's draconian policies. You have to cancel an appointment A WEEK IN ADVANCE or they charge you! Who knows a week ahead of time if something is going to come up that would make you cancel an appointment? Plus they make you pay a deposit when you make an appointment and you have to prepay BEFORE the appointment starts. I've never heard of that. So, you can see where their priorities lies. I went in for an assessment and received a lengthy treatment plan. I made an appointment and it wasn't until a few days later I thought maybe they were planning to do all the work at once. I called to ask and yes, it was the case. That was too much work at once for me so I arranged to get just a few procedures at my next appointment. I wasn't given an amount I was expected to pay at the appointment. I checked the treatment plan and determined the copays would be covered by my flexcard for Medicare so was not prepared for a large expenditure. I went in for the appointment and the person at the desk was quite rude. I went to the desk and waited for her to acknowledge me but she didn't so I said my name, waited again and she didn't say anything. So I started to go and sit down. Then she said something about signing some papers so I turned around and went back to the desk. Apparently, I was supposed to pay $1200 that day before my appointment to prepay on crowns for root canals I was getting which I had not expected. As I hadn't prepared for that amount, I was taken aback and what was going through my head in that split second was what's the best way to pay this for me financially? Will they charge me a fee if I cancel? Will I lose my deposit? What cards do I have on me? Do I have time to do a transfer from savings to checking? Should I take money from my 401k? In my haste I thought I could use my flexcard and put the rest on the only credit card I had with me that would cover it, which I didn't really want to as it had a high balance already. I also have pretty rough physical issues that make just going somewhere a major chore so I didn't want to have to come back. So, I try 3 times to put my flexcard through their machine and each time it didn't work. Finally, the girl spoke up and said the last customer's card didn't work either. It wasn't till much later that I realized she probably wasn't pressing the right buttons. It was completely their fault as I checked later and the card was fine. So, I ended up putting the entire amount on my credit card. It was a lengthy procedure with alot of novacaine involved and wasn't till the next day that I felt better and thought I probably should have used another card I had that had no interest for 6 months so I called to see if they would switch my bill to the other card. Guess what? They refused. They said they paid a fee for me to use my card and they weren't going to pay a second fee. When I suggested they call the credit card company and try to get the fee waived they brushed me off. And, she said, "Well, you signed these papers" like I was disputing the amount and I thought that very rude. She also made some other rude comments. So, now, I'm stuck paying almost 30% interest every month for God knows how long until I pay off the entire balance on my card and my minimum payment has doubled. I had to go back to get my crowns but that's it. They mysteriously weren't able to take my flexcard plus sprung this large bill on me and wouldn't do anything to make it right. I'm done with them.

Terrible! Do not even try to book an appointment with them. We waited 6 months for cleaning…read moreappointments for the kids and they canceled less than 24 hours before. Said next available appts weren't for 6 more months. They were rude and unprofessional. Do not even try.