When my daughter rear ended a pick up truck in Gameday traffic I didn't wanna spend a lot of money…read moreon her older vehicle. payson auto body give me a decent quote to fix the hood latch and pull the radiator support back into position. they did the job in one day and make good on their quote. No complaints from me. They also polished the headlights at no charge. Clearly they want my future business. I will give it to them. Also I had heard the staff is friendly and I found that to be true. The place is a little messy, but that did not detract from a very good experience.

I had a very positive exprience with Cameron. My truck was fixed on time with no hidden costs.read more

Only for superficial work. They don't want to do the more difficult things. They flat said they…read moredidn't want to do the work. So my insurance totaled Jeep. Took it to another shop and they told me not to let the insurance company have because it can be fixed and fixed right. I waited over a month of wasted time trying to work with Carters

Took my truck into them after waiting 6 weeks to get it in, on September 13th to get it painted…read more Today I went in and picked it up, because no work had been done to it. Took it with a full tank of gas well. It was just over a half tank screws in my new tires, and I had to wait while they unloaded part's for other jobs that were loaded into the bed and back seats where they put them on a custom vinyl graphic for my tail gate and cresed and ruined it. I wouldn't let them paint a model car. Ther're the worst body shop in Utah County. Never use this place, half wit's.

I seriously cannot say enough good things about Ken's Auto Body. I was in an unfortunate accident…read moreand from the moment I pulled up, I knew I was in good hands. Jodi was kind, knowledgeable, professional (yet relatable) from the first words to the last interaction over a month later. The repairs were done in a timely and quality manner, and the communication was great throughout the whole process. I would absolutely recommend Ken's Auto Body and would happily do business with them time and time again.

Their services were efficient, straightforward, and quality, but more than anything they are a…read morekind, down to earth family who treats you like you're one of their own. There was no non-sense, no hidden fees, no headaches, just the help I needed by a team who worked well for an amazing value. I've recommended them to anyone and everyone I know who has had car trouble. Whitlock always comes through.

Whitlock's exceeded my expectations and then some. Not only were my repairs performed expertly, but…read morethe team went above and beyond to complete them on a tight timeline. I also appreciate that they made the insurance claim process effortless. Very fair prices as well. Thank you so much!

Jenel was efficient and fun to work with. They got the parts in and finished quickly. I would say…read morea wonderful experience!

From the owner: We will pay your insurance deductible up to $1000 call or come in today over 25 years experience…read moreWe work with all insurance companies We will beat any Written estimate

We came to cascade based off the reviews. They had high ones, seemed to do their job right, even…read moreget your car done early. We had high hopes, and boy were we so wrong. The communication started good, but cascade delayed it a week because they didn't follow up with my insurance on a quote. They asked me to call the insurance to figure out what the hold up was. I had to take time out of work to call my insurance and figure out what the hold up was. I got it expedited to cascade because of how much they dragged their feet. Just to learn that the estimator from cascade didn't include the tow bill in the first estimate to my insurance, so then we had to wait another couple of days to get that processed. And then they finally were able to start the process of buying the parts for my car. They say that the take care of the details, but don't be fooled. You'll have to micromanage them just to make sure things are done and someone is actually caring to get your car done. On July 12, they texted us and said "hi ___ we are nearing completion. We will text you if there are any delays" and then later that day they said that they are waiting for a hood hinge. and are still on track for the pick up date. (July 20th). We got a text on July 20th, the day we were supposed to pick it up, that they didn't order a headlight assembly kit. They got the assembly kit and said that they wouldn't get to my car that day. They aren't prioritizing due dates they missed, they just working on other peoples cars and ignoring the people who are waiting for their car. They confirmed with us on the 26th that the part came in and they said "we wouldn't have time to get to it today. Hopefully tomorrow". They said they were nearing completion on the 12th. How do you say you're assembling the car for 8 days, just to say you didn't order something. It does not take 8 days of assembly to figure out you don't have parts. That means you were just sitting on my car not working on it. Therefore, delaying the expected pick up date. Like, what were you doing with my car? That is absolutely ridiculous because of something your team didn't do. You should be checking inventory prior to assembling the car instead of delaying it TWICE due to you having a negligent staff. I then got a call after we picked up our car saying we have to come back down due to forgetting to put a sticker on my car. This place isn't close to my house, so it would be very out of my way to go get that out on, just to turn around and come back home. I have no reason to go back down there. Don't go to cascade, save your time and go to a real repair shop. On the bright side, cascade should be happy that their have Heidi, because she is the best employee they got. She was so patient and so kind to us. Unfortunate that the rest of the staff isn't like Heidi.

i took my car in to fix the door and when I got it back they had messed up the dashboard to where…read moreit didn't turn off when I turned my car off. They were rude when I called about it and claimed they never touched the dash even though it turned off time the day I took it in. They told me my options were to bring back to them (ya right) or take it to a dealer where they can determine who's at fault. so unprofessional and unhelpful. I will never take my car back nor recommend this business to anyone who wants their car worked on by professionals.

I had an amazing experience with this family-owned body shop. From the moment I walked in, the…read moresecond generation owner and his wife were friendly and welcoming. You can tell they truly care about their customers and take pride in their work. We talked about the history of the shop and the qualities and expectations set by the original owner that have carried on to this day. They went above and beyond by buffing my headlights (a great surprise), washing my car, and making everything look fantastic. The attention to detail and level of service was outstanding. It's rare to find a shop that treats you and your vehicle this well. when I picked up my car, I met other employees of the shop and had an another amazing conversation about hometown restaurants and the community as a whole. If you're looking for honest, high-quality work from people who genuinely care, I highly recommend this shop. Supporting a local family business that does such a great job feels good, and I'll definitely be coming back!

Great family owned business. I highly recommend to anyone looking for a trustworthy group of people…read more.

Beware of life time warranty! I purchased a new alternator with a lifetime warranty. After the…read morealternator started to fail I went to my local O'Reilly's to exchange it. I was told that they had change their part numbers and because of new numbering system my warranty was no longer valid. I went in with my purchase invoice and was told too bad my Alternator now longer was under warranty. I ended up purchasing another one reluctantly as I needed to get my truck working now. Upon completing my purchase I was told my new alternator had a lifetime warranty... I just laughed. I will be visiting the competition in the future. 1 Star for not honoring a life time warranty!

After having bad service elsewhere it was really nice to go into a place that wanted to help you…read more They tested an alternator for me and then listened to what problems we were having with the truck. They tried to figure out what the problem would be and told us if we could get it going enough to get it there they could run diagnostics and let us know anything else to help solve the problem. They asked if there was anything else and answered a question I had on another product. They really care compared to other places. Thanks for making me feel like I matter.