Only for superficial work. They don't want to do the more difficult things. They flat said they…read moredidn't want to do the work. So my insurance totaled Jeep. Took it to another shop and they told me not to let the insurance company have because it can be fixed and fixed right. I waited over a month of wasted time trying to work with Carters

Took my truck into them after waiting 6 weeks to get it in, on September 13th to get it painted…read more Today I went in and picked it up, because no work had been done to it. Took it with a full tank of gas well. It was just over a half tank screws in my new tires, and I had to wait while they unloaded part's for other jobs that were loaded into the bed and back seats where they put them on a custom vinyl graphic for my tail gate and cresed and ruined it. I wouldn't let them paint a model car. Ther're the worst body shop in Utah County. Never use this place, half wit's.

We ordered a set of tires and a pair of Cardo headphones. Both items were recieved quickly and as…read moreordered. Prices were outstanding compared to other outlets. Great service.

Purchased Tusk Rack and Pannier on 6AUG through Amazon for my brand new motorcycle. Returned the…read morepanniers as they had a ding on one of the box covers and touch up paint on one of the panniers - ( See attached photos). Clearly someone in QA at Tusk was asleep at the wheel.... POD shows they have been back for a week. (9/22) Nobody answers the phones there. Nor do they call back when requested. They just communicate via the Amazon Portal. Their responses are somewhat timely, but irrelevant. They keep circling on already agreed to plans of action. And then do nothing - as per the other reviews have stated. This has been going on for over a week. The latest was they would ship the Silver pannier but for $30 more (outside Amazon's purview). - the product is the same price everywhere regardless of color. Followed by: "We need your PayPal account number to issue a refund". Clearly outside of Amazon's sellers policy and clearly a "text book scam"... My hope is that Amazon can police their sellers on this sort of thing. If not, I have a business trip to Lehi in two weeks. Where I will gladly schedule a meeting with the District Attorney to look into this.

I seriously cannot say enough good things about Ken's Auto Body. I was in an unfortunate accident…read moreand from the moment I pulled up, I knew I was in good hands. Jodi was kind, knowledgeable, professional (yet relatable) from the first words to the last interaction over a month later. The repairs were done in a timely and quality manner, and the communication was great throughout the whole process. I would absolutely recommend Ken's Auto Body and would happily do business with them time and time again.

I got into a car accident some time ago and had my insurance representative send my information…read moreover to Whitlock's for a quote because I had heard that they were the best. Within a week I received a call from them ready to schedule my repair. I was so impressed with how quickly they called, but I did not have the funds to pay for the work. They assured me that they would hold the check from my insurance company until I could move forward with the payment I was responsible for to complete the job. A few months later, I called hoping that they might still have it and be able to do the job. They said yes, they still had my check! We started discussing options as to when I could bring my car by. I explained that I was going out of town later in the month and they suggested that I drop it off when I left so that I would have access to my car until that time. I dropped off my car after hours and left the keys in their drop box. I got a call the next morning letting me know that they had my car, keys, and were ready to start! When I came back from my vacation, I called in and they let me know that there had been some extra damage that the estimator did not recognize when he first looked at my car. They had already called him and taken care of it while I was away. The gentleman who worked in the office told me they would begin work on that Thursday. I then got a call on Thursday letting me know that my car was fixed, washed, and ready to be picked up! When I went into the office, they were so friendly and kind to me. I picked up my keys, paid my bill, and went out to my car. They had even vacuumed & cleaned the interior of my car! I was so impressed! They gave it back in so much better condition than they found it - both in the interior and exterior! I will definitely be going back for more body work in the future! Their customer service is amazing, they were faster than expected, and I truly felt that they went above and beyond for me and my vehicle. I had heard that Steve Whitlock's was the best and I walked away knowing first-hand that they are the best in town! Thank you, Steve Whitlock Auto Body! You have gained a customer for life!

Their services were efficient, straightforward, and quality, but more than anything they are a…read morekind, down to earth family who treats you like you're one of their own. There was no non-sense, no hidden fees, no headaches, just the help I needed by a team who worked well for an amazing value. I've recommended them to anyone and everyone I know who has had car trouble. Whitlock always comes through.

Jenel was efficient and fun to work with. They got the parts in and finished quickly. I would say…read morea wonderful experience!

From the owner: We will pay your insurance deductible up to $1000 call or come in today over 25 years experience…read moreWe work with all insurance companies We will beat any Written estimate

Never even knew this place existed until our insurance company (Allstate) recommended them…read more Needless to say, we are beyond impressed! The damage to our car was superficial but extensive down one whole side from front to back. The workmanship and attention to detail have made it look even better than new! This is one of those places you DON'T want to visit often, but when you need them you sure are glad a company this good at what the do, DOES exist.

We came to cascade based off the reviews. They had high ones, seemed to do their job right, even…read moreget your car done early. We had high hopes, and boy were we so wrong. The communication started good, but cascade delayed it a week because they didn't follow up with my insurance on a quote. They asked me to call the insurance to figure out what the hold up was. I had to take time out of work to call my insurance and figure out what the hold up was. I got it expedited to cascade because of how much they dragged their feet. Just to learn that the estimator from cascade didn't include the tow bill in the first estimate to my insurance, so then we had to wait another couple of days to get that processed. And then they finally were able to start the process of buying the parts for my car. They say that the take care of the details, but don't be fooled. You'll have to micromanage them just to make sure things are done and someone is actually caring to get your car done. On July 12, they texted us and said "hi ___ we are nearing completion. We will text you if there are any delays" and then later that day they said that they are waiting for a hood hinge. and are still on track for the pick up date. (July 20th). We got a text on July 20th, the day we were supposed to pick it up, that they didn't order a headlight assembly kit. They got the assembly kit and said that they wouldn't get to my car that day. They aren't prioritizing due dates they missed, they just working on other peoples cars and ignoring the people who are waiting for their car. They confirmed with us on the 26th that the part came in and they said "we wouldn't have time to get to it today. Hopefully tomorrow". They said they were nearing completion on the 12th. How do you say you're assembling the car for 8 days, just to say you didn't order something. It does not take 8 days of assembly to figure out you don't have parts. That means you were just sitting on my car not working on it. Therefore, delaying the expected pick up date. Like, what were you doing with my car? That is absolutely ridiculous because of something your team didn't do. You should be checking inventory prior to assembling the car instead of delaying it TWICE due to you having a negligent staff. I then got a call after we picked up our car saying we have to come back down due to forgetting to put a sticker on my car. This place isn't close to my house, so it would be very out of my way to go get that out on, just to turn around and come back home. I have no reason to go back down there. Don't go to cascade, save your time and go to a real repair shop. On the bright side, cascade should be happy that their have Heidi, because she is the best employee they got. She was so patient and so kind to us. Unfortunate that the rest of the staff isn't like Heidi.

I've had a couple repairs done at Peterson's and they were very fair priced and had a quick turn…read morearound time. They kept me informed through the process and were so pleasant to deal with. They did a really nice job, it looked great. I send anyone who asks me their way.

I had an amazing experience with this family-owned body shop. From the moment I walked in, the…read moresecond generation owner and his wife were friendly and welcoming. You can tell they truly care about their customers and take pride in their work. We talked about the history of the shop and the qualities and expectations set by the original owner that have carried on to this day. They went above and beyond by buffing my headlights (a great surprise), washing my car, and making everything look fantastic. The attention to detail and level of service was outstanding. It's rare to find a shop that treats you and your vehicle this well. when I picked up my car, I met other employees of the shop and had an another amazing conversation about hometown restaurants and the community as a whole. If you're looking for honest, high-quality work from people who genuinely care, I highly recommend this shop. Supporting a local family business that does such a great job feels good, and I'll definitely be coming back!

I do not typically leave business reviews. I am posting this for others to be informed and to…read moresummarize the service issues I encountered. When obtaining quotes for a windshield replacement, this company was not the lowest bidder. I selected them because they represented themselves as providing high-quality service and cited a national accreditation. Service was scheduled for December 4, 2025. Prior to the replacement, I informed the technician that a dash camera was mounted on the windshield. He stated this would not be an issue and that he would remove it, with the understanding that I would reinstall it after the replacement. During the installation, the technician cracked the windshield from the interior while attempting to attach the rearview mirror. I understood that mistakes occur, and it was agreed that the windshield would be replaced the following day. On December 5, 2025, the windshield was replaced a second time. After the technician left, I discovered that the windshield wipers did not work. This occurred during a storm, and I had to wait over an hour for a third visit to correct the issue. I was informed that the wipers had not been reinstalled properly on the gearbox. After these visits, I was left to vacuum glass shards from the first broken windshield out of the vehicle. On December 21, 2025, when I attempted to reinstall the dash camera using the USB cable that had been left accessible near the headliner as agreed, the device did not receive power. It was later determined that the dash camera wiring had been damaged during one of the windshield replacements, causing a short and a blown fuse. The damaged wires appeared to have been twisted back together and tucked into the headliner, which was extremely concerning. On December 22, 2025, I requested a call from the business owner to discuss these issues. Instead, I received a text message stating that safety concerns are taken seriously and that I would be contacted shortly. No further contact occurred until January 7, 2026, when I was informed that the company would not accept responsibility for the wiring damage but offered a negligible discount for the windshield. I declined the discount and was seeking acknowledgment of responsibility rather than continued deflection. I can only hope this experience is an outlier. The attached video (explicative warning) shows the dash camera functioning at the time it recorded the initial windshield cracking during installation, and the attached photo shows the damaged wiring as discovered. There are additional and unfortunate details, but I am only summarizing the main issues and am ready to move on. Altogether, this turned into multiple appointments, follow-ups, cleanup, and troubleshooting that took far more of my time and energy than I could have ever imagined.

I paid $112 for 3 rock chip repairs. I feel like thats a lot but the cost of the winshield…read morereplacment cost is more. But now I have a crack because of another rock chip hit it. So I dont think Ill do that again. Ill just wait to replace the whole dang thing now. But everyone was nice and on time and they came to my house so it was fine. Typical windshield replacement cost (C300) Without insurance Basic aftermarket glass: $700-$900 OEM (Mercedes) glass: $1,000-$1,300 ADAS camera recalibration (required): $200-$400 Total: $900-$1,500