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Payson, UT

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Payson Autobody & Glass

5.0 (3 reviews)
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Services - Payson Autobody & Glass

Auto mirror repair

Auto mirror replacement

Auto window repair

Payson Autobody & Glass Photos

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5 years ago

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5 years ago

I had a very positive exprience with Cameron. My truck was fixed on time with no hidden costs.

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4 years ago

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Deseret Glass - Shaun's Business card

Deseret Glass

(14 reviews)

I do not typically leave business reviews. I am posting this for others to be informed and to…read moresummarize the service issues I encountered. When obtaining quotes for a windshield replacement, this company was not the lowest bidder. I selected them because they represented themselves as providing high-quality service and cited a national accreditation. Service was scheduled for December 4, 2025. Prior to the replacement, I informed the technician that a dash camera was mounted on the windshield. He stated this would not be an issue and that he would remove it, with the understanding that I would reinstall it after the replacement. During the installation, the technician cracked the windshield from the interior while attempting to attach the rearview mirror. I understood that mistakes occur, and it was agreed that the windshield would be replaced the following day. On December 5, 2025, the windshield was replaced a second time. After the technician left, I discovered that the windshield wipers did not work. This occurred during a storm, and I had to wait over an hour for a third visit to correct the issue. I was informed that the wipers had not been reinstalled properly on the gearbox. After these visits, I was left to vacuum glass shards from the first broken windshield out of the vehicle. On December 21, 2025, when I attempted to reinstall the dash camera using the USB cable that had been left accessible near the headliner as agreed, the device did not receive power. It was later determined that the dash camera wiring had been damaged during one of the windshield replacements, causing a short and a blown fuse. The damaged wires appeared to have been twisted back together and tucked into the headliner, which was extremely concerning. On December 22, 2025, I requested a call from the business owner to discuss these issues. Instead, I received a text message stating that safety concerns are taken seriously and that I would be contacted shortly. No further contact occurred until January 7, 2026, when I was informed that the company would not accept responsibility for the wiring damage but offered a negligible discount for the windshield. I declined the discount and was seeking acknowledgment of responsibility rather than continued deflection. I can only hope this experience is an outlier. The attached video (explicative warning) shows the dash camera functioning at the time it recorded the initial windshield cracking during installation, and the attached photo shows the damaged wiring as discovered. There are additional and unfortunate details, but I am only summarizing the main issues and am ready to move on. Altogether, this turned into multiple appointments, follow-ups, cleanup, and troubleshooting that took far more of my time and energy than I could have ever imagined.

I paid $112 for 3 rock chip repairs. I feel like thats a lot but the cost of the winshield…read morereplacment cost is more. But now I have a crack because of another rock chip hit it. So I dont think Ill do that again. Ill just wait to replace the whole dang thing now. But everyone was nice and on time and they came to my house so it was fine. Typical windshield replacement cost (C300) Without insurance Basic aftermarket glass: $700-$900 OEM (Mercedes) glass: $1,000-$1,300 ADAS camera recalibration (required): $200-$400 Total: $900-$1,500

Safelite

Safelite

(21 reviews)

If I could zero star I would. This company is terrible. AI this, AI that on the phone. Anything but…read morehelpful. All online set up, then they don't even start on the car when they're supposed to, and every excuse in the book for delays. Go somewhere else. The Provo location is the worst.

I was supposed to have my windshield replaced on Saturday 08/22. When the tech removed the…read morewindshield to put the new one on, he saw rust that he said would make it impossible for him to put the new one on. BUT he then said he was told by his manager that he can't put the old one back on for "safety reasons". I was able to get the rust issue fixed the same day and THOUGHT I had gotten the appointment rescheduled for someone to come back out to put the new windshield in. No one showed. Upon calling customer service I was told that it had been "unscheduled". I was told that they would get a message to the manager of the local shop and someone would contact me within 24 hours.so far no one has reached out to me. I had to get a car cover as it rained multiple times over the weekend, and the rain would have damaged the car further. Because of all this I was left with my car exposed, at risk of being damaged or stolen. I had to take the day off from work on Monday to go to a different shop to fix the problem that your company left me with and reschedule long-held doctor appointments for my kids because I couldn't get them there safely. On top of that, the charge for the windshield that WASN'T put in is still showing as pending on my credit card. I fail to see how leaving a customer with NO windshield is somehow safer than temporarily putting a damaged one back on. This company made it so I was left without a safe, useable car for 3 days.

Payson Autobody & Glass - autoglass - Updated October 2026

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