So far so good! We switched after having a horrible time with SJA and they have been responsive…read moretransparent and communicative so far. Appreciate all of the team's help and so far it has been pretty seamless. Management costs are on par with the other property management companies in the area and there is a point of contact for the team, which is nice to have if anything comes up. Happy we switched!

Although we didn't end up renting the home, working with Michael was such a positive experience. He…read morewas incredibly kind, thoughtful, and genuinely went out of his way to help us. He was very kind with setting up an after-hours tour for a house we were super interested in, and always responded quickly and thoroughly to our questions. His professionalism and warmth made us feel truly valued throughout the process. Michael is exceptional at what he does, and anyone would be lucky to work with him!

Everyone I talked to was extremely unhelpful and borderline rude. Tons of the properties are…read morefalsely advertised. We applied for properties that advertised as accepting large dogs, only to be told that our 60 pound lab was too large for the "large dog" accepting homes. After asking what their definition of a large dog is and asking if other properties would work we were promptly ignored. Falsely advertised eligibility, pocketed our app fee, then ghosted us. What a company.

Honestly Just Wanted to see a showing to a rental to see if it truly is something that I…read morepersonally would have wanted to live in as the pictures versus in person make a big difference when apartment finding, Got called out of company hours to talk about my credit score, gross income ect... To be told that I "might" not qualify. The issue isnt that I "might" not qualify. The issue is I got called BEFORE opening hours to answer a bunch of questions just for a showing. An Email Would Have Sufficed. Another thing. I could have lied about my income got the showing and still wasted your guys time.. How does getting all of that information eliminate the risk of wasting time on "both parties" side when I could have seen the property and still decline an application for it. At least Have Honesty in the website and maybe add the criteria so people can stop wasting their time with inquiries.

This agency is an absolute joke. I would 100% recommend not renting from them. I rented from them…read morein February in a last-resort situation and was completely taken advantage of. The front door is broken and has never really been able to lock--it's almost falling out. The door frame was clearly kicked in before I ever moved in, and the lock has fallen out multiple times (which I had to replace myself). At this point, the door has fallen off its hinges entirely, and I cannot lock it. The garage door doesn't insulate, the front door doesn't insulate, and there's black mold in the house. When I first moved in, one of the heaters wasn't working, and it still hasn't been replaced. Requests to Cindy, the so-called property manager, have been ignored. She even told me to my face, "Well, you couldn't find anywhere else to live, so that's what you get." Instead of addressing any of these issues, she comes around every couple of months to snoop and "inspect" but never fixes a single thing. Because of the poor insulation, frogs have gotten inside the house. The stove looks like it's from 1960 and barely works. And when I put in maintenance requests, I was contacted not by a real contractor, but by the homeowner's personal handyman. When I asked if he was certified, he admitted he wasn't--he's just "a guy." So essentially, they're sending random people to do repairs instead of licensed professionals. Honestly, I might as well just call my neighbor over to fix this stuff myself. This agency will not take care of anything, but they are quick to take your rent money and show up to be nosy. If you're thinking about renting from them--don't.

I would never recommend this property management company for anything including real estate sales…read more The lack of knowledge involving a FHA loan was discovered over 45 days after entering into contract! After the buyers had an inspection, we agreed to & completed repairs, a 2 week extension; the sale fell through on the date that everyone had anxiously awaited! They did nothing, just let it sit on the market over 5 months until I decided to rent it again; paying mortgage for 8 months now. They were not successful in renting it either! After another 2 months, my condo was still vacant; I had lost faith in them months before! I fid my research, read reviews and found Alex Gardner, a realtor with Van Dorm Realty, working with him was a completely different experience! The first day he listed the property, with correct information re: loans/financing, we had 3 showings and an offer which I accepted less than 48 hours afterwords! The incredibly frustrating experience with this company included lack of communication, basic knowledge, motivation & unprofessional interactions. I was mortified when I saw the pictures used to re-list my condo! I was going to work with a different company but agreed to stay after they reduced their commission, completed basic maintenance, took new pictures for a new listing. They invested no more time or effort to sell the property! Initially, I had no issues with my rental....unfortunately , the nightmare began when I trusted them to sell my condo! I do not recommend this company & would never want anyone to go through the same nightmare scenario that I did!

So far, not at all happy with my experience. At the get go, they seem informative and helpful. But…read moreonce you sign a lease, the going gets tough. We were supposed to move into a home, it's the day before and still haven't received any information or communication. We are moving from out of state and it's pulling teeth to get help from them! They are going to "check everything" the day of and text us a code to supposedly get into the home. So even though we are paying for tenancy starting at midnight, we don't get any information until late in the morning we are supposed to move in. We are homeowners and also own several rental properties and would never treat our tenants in such a manner. We will see how the move in goes. Might be finding a lawyer if the garbage continues .

I would like to give a big thank you to Jeri Snyder for always being available to answer our…read morequestions and help when needed. Jeri is the best!!!!

If I could put -3 Stars I would!!…read more My Fiancé and I are having a baby on Christmas, and we're desperately needing to move to be closer to his job on the coast. Sent in an application for a house on Balustrade in Lacey. As I look today over a month later it's STILL listed as available. And has been available for a very long time. I BEGGED LORI to consider accepting our application, since they manage a large amount of properties in the Lacey/Oly area...my husbands credit isn't great but he's been doing a ton of work on it. Which they automatically denied us for. She was so absolutely rude after that, it's like she thought we were 2 losers who didn't deserve to be spoken to like normal people whatsoever. I tried calling, was never answered. Begged over email, told them we would pay a double deposit if we had to just to get into the home we were thinking would be perfect for our family, and how urgent this matter was for us. All I wanted was to speak to a human being over the phone, and not be treated with such coldness, and lack of empathy. We're 2 very hard working people who pay our bills, and we were treated like trash on the curb. It was disrespectful and disgusting the way we were completely disregarded, ESPECIALLY WHEN WE WERE TRYING TO JUST THROW MORE MONEY THEIR WAY. It's clear why they just keep Dropping Rent Prices on these homes, but still can't F**king fill them! If you're a homeowner looking to use them, just don't! Your house will stay vacant due to their lack of willingness to work with anyone to get into a home. So thankful I was able to find another Realtor in the area who was able to get me and my new family into a home ALMOST IMMEDIATELY.

Met with Cameron Banks to view property I wanted to rent out…read more He committed to put a proposal together along with forms that needed to be filled out. After a week and no response, I called and left a message. I followed up several days later with a text. To this day there has been no response. I cannot recommend this company after this experience.

Summary: horrible communication, buys positive reviews, lying to tenants, predatory practices, rude…read more If possible avoid this rental company. We had an average experience when we lived in the rental; any good experiences we had were directly from Terone (maintenance staff). The issues started when we were given a 60 day notice to vacate because the owners decided to sell the house. We had just received a lease renewal the day prior. After we got the notice to vacate we were told they could help us with anything we needed since they terminated our lease. We were then ghosted for about 30 days by Mike Pratt and John Olnick. During those 30 days we found a new place to live and had moved out. We had hoped to terminate our lease early since we found a new place to live, but couldn't as we got no response from Greene, specifically Mike Pratt. We then had to pay rent for the 30 days we didn't live there. No negotiations or even willingness to talk to us. We were also told we didn't need to complete certain cleaning tasks during move out because we only lived in the house for 8 months, then those cleaning tasks were taken out of our security deposit. This company buys fake reviews from other property managers in Texas, will take all your money for a shitty rental, and will find a way to scree you over. There are better property management companies in Olympia than Greene.

Mr. Dean is a wonderful to work with, and very professional…read more I had some challenges in the beginning, but that changed when Mr. Dean started managing the property we were renting. He was very helpful, and knowledgeable. The property was okay.

I read the other reviews. I've worked with Cascade for many years. The company manages my…read moreproperties. Always impressed with Donna. I have properties in three different states. Cascade is by far the best management company I use. The reviews are by a tenant and a competitor. Donna has kept my properties in good repair and occupied. She has always been fair with everyone. It's amazing that out of the hundreds of tenants Donna has, only one has complained. In 30 years, I have never had a tenant complain about Cascade Property Management.

If I could give ZERO stars I would DO NOT DO BUSINESS WITH THIS COMPANY OR DONNA (property…read moremanager). I have never been treated the way I have been from these office/people. The duplex flooded from a faulty dishwasher part and my family was told we had to vacate immediately for our own safety. I vacated like I was asked in the month of Dec 2021 with a child that was diagnosed with COVID Merry Christmas to us. Come to find out Donna then sent me a bill for $8000 saying I caused the damages eventhough all the damages where from the flooding that had NOTHING to do with my side of the duplex. Like I said before DO NOT WORK WITH THESE PEOPLE!!!!!!!

Slum lords. Barely working washers and dryers and you get told not too put in work orders for…read morebroken things. Because it causes too much work for them. Almost 1300 for a one bedroom. Ridiculous. They also make you pay ALL the utilities. Nothing is "included "

TR PROPERTIES LLC Hard time getting this information, sneaky…read morebab review, currently 6 tenants all moving in the same 2 week period zero star rating 407 Trotter Down Apartments and 4 other apartment locations in a 6 mile radius all gone to pot

I highly recommend Garrett Lafferty. He is very professional, friendly, and knowledgeable. My…read morehusband and I purchased our first home with Garrett, he made the time to explain the process from start to finish while gaining our trust and making us feel comfortable. He is very responsive to text, email, and phone calls. I'd definitely work with Garrett again!

We just bought a house in March and Garrett was instrumental in helping us. It's a tough market,…read moreespecially during that time, with very few houses available. There were other buyers who wanted the property. Garrett advised us as to the best offer to make and negotiated on our behalf. The seller chose our terms and we only paid $2500 over asking. He has a sterling reputation as an honest and professional agent. Always attentive and kind he answered all of our questions and worries. He's like a best friend throughout the whole stressful yet exciting process and even checks on you afterwards. I highly recommend!