The most horrible company to rent from. Never rent 6611 41st Ave. the repairs will not be done. In…read morethe winter rat infested. They will not help. The owner is cheap and raises the rent to the max for upgrades. We almost fell through the bathroom floor and raised the rent $300 a month because he had to fix it.

DO NOT rent from them or use their services. They have zero integrity and will rip you off.read more

Everyone I talked to was extremely unhelpful and borderline rude. Tons of the properties are…read morefalsely advertised. We applied for properties that advertised as accepting large dogs, only to be told that our 60 pound lab was too large for the "large dog" accepting homes. After asking what their definition of a large dog is and asking if other properties would work we were promptly ignored. Falsely advertised eligibility, pocketed our app fee, then ghosted us. What a company.

Honestly Just Wanted to see a showing to a rental to see if it truly is something that I…read morepersonally would have wanted to live in as the pictures versus in person make a big difference when apartment finding, Got called out of company hours to talk about my credit score, gross income ect... To be told that I "might" not qualify. The issue isnt that I "might" not qualify. The issue is I got called BEFORE opening hours to answer a bunch of questions just for a showing. An Email Would Have Sufficed. Another thing. I could have lied about my income got the showing and still wasted your guys time.. How does getting all of that information eliminate the risk of wasting time on "both parties" side when I could have seen the property and still decline an application for it. At least Have Honesty in the website and maybe add the criteria so people can stop wasting their time with inquiries.

MVP Realty has been the property manager for our Tumwater rental house for 5 years. We have been…read morevery happy with their service! The vendors recommended and used have been professional, efficient and reasonably priced. Matthew and company update us regarding any issues and he just checks in with us to see how he can help. We interviewed two property managers, and are very happy with our choice! We highly recommend MVP.

We had a great experience with the MVP Realty Group! Matt and his team are knowledgeable, friendly,…read moreprofessional, and overall great people to work with. We felt like a part of the MVP family! Matt's team knows the local market, has excellent strategy and negotiation tactics, and truly cares about your needs. We were also impressed with all the local referrals his team provided for us for home renovations. Highly recommended!

This agency is an absolute joke. I would 100% recommend not renting from them. I rented from them…read morein February in a last-resort situation and was completely taken advantage of. The front door is broken and has never really been able to lock--it's almost falling out. The door frame was clearly kicked in before I ever moved in, and the lock has fallen out multiple times (which I had to replace myself). At this point, the door has fallen off its hinges entirely, and I cannot lock it. The garage door doesn't insulate, the front door doesn't insulate, and there's black mold in the house. When I first moved in, one of the heaters wasn't working, and it still hasn't been replaced. Requests to Cindy, the so-called property manager, have been ignored. She even told me to my face, "Well, you couldn't find anywhere else to live, so that's what you get." Instead of addressing any of these issues, she comes around every couple of months to snoop and "inspect" but never fixes a single thing. Because of the poor insulation, frogs have gotten inside the house. The stove looks like it's from 1960 and barely works. And when I put in maintenance requests, I was contacted not by a real contractor, but by the homeowner's personal handyman. When I asked if he was certified, he admitted he wasn't--he's just "a guy." So essentially, they're sending random people to do repairs instead of licensed professionals. Honestly, I might as well just call my neighbor over to fix this stuff myself. This agency will not take care of anything, but they are quick to take your rent money and show up to be nosy. If you're thinking about renting from them--don't.

I would never recommend this property management company for anything including real estate sales…read more The lack of knowledge involving a FHA loan was discovered over 45 days after entering into contract! After the buyers had an inspection, we agreed to & completed repairs, a 2 week extension; the sale fell through on the date that everyone had anxiously awaited! They did nothing, just let it sit on the market over 5 months until I decided to rent it again; paying mortgage for 8 months now. They were not successful in renting it either! After another 2 months, my condo was still vacant; I had lost faith in them months before! I fid my research, read reviews and found Alex Gardner, a realtor with Van Dorm Realty, working with him was a completely different experience! The first day he listed the property, with correct information re: loans/financing, we had 3 showings and an offer which I accepted less than 48 hours afterwords! The incredibly frustrating experience with this company included lack of communication, basic knowledge, motivation & unprofessional interactions. I was mortified when I saw the pictures used to re-list my condo! I was going to work with a different company but agreed to stay after they reduced their commission, completed basic maintenance, took new pictures for a new listing. They invested no more time or effort to sell the property! Initially, I had no issues with my rental....unfortunately , the nightmare began when I trusted them to sell my condo! I do not recommend this company & would never want anyone to go through the same nightmare scenario that I did!

So far, not at all happy with my experience. At the get go, they seem informative and helpful. But…read moreonce you sign a lease, the going gets tough. We were supposed to move into a home, it's the day before and still haven't received any information or communication. We are moving from out of state and it's pulling teeth to get help from them! They are going to "check everything" the day of and text us a code to supposedly get into the home. So even though we are paying for tenancy starting at midnight, we don't get any information until late in the morning we are supposed to move in. We are homeowners and also own several rental properties and would never treat our tenants in such a manner. We will see how the move in goes. Might be finding a lawyer if the garbage continues .

I would like to give a big thank you to Jeri Snyder for always being available to answer our…read morequestions and help when needed. Jeri is the best!!!!

Working with the people at ThunderBay Management is a pleasure, and the office space suits our…read moreneeds perfectly. The premises are always clean, comfortable and secure. Response times to inquiries are helpful, friendly and fast. When shopping for a new office space, we found the staff here to be very responsive to our specific needs, where some of the other firms we contacted were less so. If you are in the market for office space, definitely contact ThunderBay Management.

Jana Ross with Better Properties DuPont made buying our first home a fun, no sweat experience! She…read morewent above and beyond in making sure we were well informed each step of the way. She advocated for us in getting what we wanted in our first home and we knew she had our best interest in mind! Seriously an amazing home buying experience!

Jana Ross earned her five stars from me and my family. She understands the difficulties in moving…read moreand purchasing homes that many in the military face, and she was willing to do the extra work to ensure we were well taken care of throughout the process. She took videos of the house we purchased since we were unable to travel to Washington, she attended all appointments and inspections, she provided sound advice throughout the negotiating process, she went out of her way and continued to help us out--even after we had purchased the home--until we were able to move into the house. She's a hard worker, responsive, knows the area (I know cause I know the area too), and I would recommend her to a friend!

I can't recommend MVP Property Pros enough! They've been managing my rental homes in the Lacey area…read morefor the past 5 years, and as someone who is active duty military, they've made the process of being a landlord completely hands-off for me. Honestly, I wouldn't be able to do it without them. They handle everything--advertising, marketing, tenant screening, contracts, maintenance, repairs, and even solid recommendations when something bigger comes up. One huge plus is that they have an in-house handyman who can take care of a lot of the work for a fraction of what outside contractors would charge. Come tax season, the year-end tax packet they provide takes so much of the headache out of filing. On top of that, their sister company has been my go-to realtor, helping me slowly grow my real estate portfolio. Most importantly, they're just great people--professional, responsive, and very connected to the local housing community. If you're looking for a property management company you can truly trust, MVP Property Pros is it!

I recently moved out of one of the properties that they manage in Olympia. I cannot speak for the…read moregroup itself but this review is specific to the 1 manager I had the displeasure dealing with...Trish Delph is a "car salesman." When my wife and I where looking for a place before relocation to Washington, Trish was very engaged and helpful up until the point we committed and rented the property. After that, I could not get adequate/timely response from her. I am still trying to get remedy/closure from a request submitted the end of October. In a customer service business, she is missing the customer service portion! If you rent from them, avoid her if you can!