Listen. I get it. Renting is annoying. The lovely folks over at Spinnaker have made it so much…read morebetter than any other landlord I've had. They are incredibly communicative and responsive. I've reached out about building maintenance in and out of my unit, issues with neighbors, parking worries, lease renewal, et cetera. The office team responds within the day if not the hour every time. I've sent in a non-urgent maintenance request and had it fixed within the hour. I had to pay a portion of rent late one month due to a double-charge from Amazon and they were beyond understanding. We agreed on a date for the remaining $200 and that was that. The team over at Spinnaker Property Management is fair, timely, and communicative. Shoutout to Holly and Leandra especially! We've been tenants for years, I highly recommend leasing with them.

We are a military family who relocated from out of state and signed a one-year lease in June 2025…read more From the beginning, the move-in process was disorganized. We were given multiple keys and a garage door opener that didn't work, along with a nonfunctional mailbox key. Because I had a flight home to continue our military move, I had no choice but to address the issues after we fully relocated in July. After I contacted Spinnaker, they initially asked us to drive 30 minutes back to the office, despite providing the incorrect keys. Thankfully, maintenance resolved the issue quickly. Due to the rushed nature of our move, I regret not documenting the home's condition more thoroughly. The house was not very clean, the carpets were heavily worn and smelled of mildew, and we paid to have them professionally cleaned shortly after moving in. As our lease expiration approached, we repeatedly asked to renew for another year. Spinnaker repeatedly said they were "behind on leases" and eventually allowed us to roll into month-to-month despite both us and the homeowners requesting a new lease. They never followed up, which ultimately led us to find another home. Before moving out, we professionally cleaned both the home and the carpets. Spinnaker later cited carpet odor and lawn damage. We accept responsibility for normal pet-related wear from our three dogs, but their communication throughout the process was consistently poor. For example, they emailed us at 2 p.m. on a Friday and expected a response by Monday, despite knowing we are working professionals in the military and healthcare. We have excellent credit, a strong rental history, and have never experienced such poor organization, communication, professionalism, or customer service from a property management company. Based on our experience, I would not recommend Spinnaker to either tenants or homeowners. Photos of carpet stains dated the day we acquired keys. Photos of the "landscaper maintained" yard dated the day we got the keys. Both of which we were charged from our deposit.

Park 52 has been managing my properties for many years. The excellent communications with my…read morepersonal property manager, Chelsea, has meant keeping the homes in tip top shape and rentable for top dollar. I highly recommend Park 52 to anyone needing a first class property management company. Sharon S. Gig Harbor, WA

Rude people. They act like renters are beneath them. We left without continuing our interaction. If…read morethey're fired some and hired better that would be a start. Their rentals are over priced.

I should have read the reviews…read more The property showed as available but no less than 15 minutes after I submitted my application. I get an email stating that it had been rented out already. Seems pretty fishy to me. I'm not worried about the $50 application fee but it's more so the integrity. If I could give them zero stars as an option. I would.

I cannot express how horrible communication is with this property management company. Do not work…read morewith these people. I honestly feel like I'm being scammed for money. I moved into a unit they manage and for some reason, utilities are separate for my one unit from everyone else in the building. Because of this, they forgot to bill me for my utilities for months after moving in. All of a sudden I have a charge for an extra $700 worth of utilities with no communication at all. Obviously I reached out, and they explained that they messed up and weren't billing me for electricity and gas for a couple months and that now I needed to pay it. After discussion, they told me I would have time to pay it back in small payments over a period of time. I was told "don't stress about it". Then the next month rolls along and its included in my portal with rent. So it messed with my ability to pay rent properly. I asked for those charges to be separated, and I was told by Jeanette that she can't edit the portal. Isn't that your job?? Then, they said they pushed back payment one month which was time enough to pay an unexpected charge of $700 apparently? Pushing it back one month after they messed up isn't a courtesy in my opinion. Now they are refusing to work with me on this and are saying they need the money now and it will not be separated from by rent. In response, I keep trying to talk with Peter on the phone because he is the one who said I would have time to pay it back because it was their mistake, but after days of reaching out, I'm only getting texts back from Jeanette saying they are refusing to discuss anything further. I wish communication on how the bills would work was settled before I moved in. I wish a huge fee I wasn't expecting wasn't added to my bill months into living there, with very little accommodation with time and understanding to pay it back, as it was their mistake in the first place. I wish they had communicated to me that they were adding this charge beforehand. I wish someone would actually call me on the phone and talk to me about it, rather than just sending texts demanding it be paid now, after they messed it up. I really don't think the way they are treating me is fair or understanding at all. I would not recommend working with this company to anyone. I like the unit but unfortunately they are terrible to work with so I'll probably be looking for a new place to live soon.

So far so good! We switched after having a horrible time with SJA and they have been responsive…read moretransparent and communicative so far. Appreciate all of the team's help and so far it has been pretty seamless. Management costs are on par with the other property management companies in the area and there is a point of contact for the team, which is nice to have if anything comes up. Happy we switched!

Although we didn't end up renting the home, working with Michael was such a positive experience. He…read morewas incredibly kind, thoughtful, and genuinely went out of his way to help us. He was very kind with setting up an after-hours tour for a house we were super interested in, and always responded quickly and thoroughly to our questions. His professionalism and warmth made us feel truly valued throughout the process. Michael is exceptional at what he does, and anyone would be lucky to work with him!

Communication is truly awful. They will make mistakes with the rental amounts, then correct them…read moreand acknowledge the mistake was on their end, and promise you are not on the hook for the difference......THEN charge that amount plus interest and late fees. Quiana does NOT answer. She will have Tia take the call, and it's as if any communication with Tia never happened. STAY AWAY!

Unresponsive! For weeks, if at all. Don't be fooled by the Google reviews. 4 are fake from internal…read moreemployees and owners. The rest are for the maintenance man asking for them. J**h is NOT part of the property management team. He is maintenance from "theory real estate and construction". Phony is the key word! Fake reviews by owners and employees to mask the real truth. This company is a joke!

Haven Property Management helped us find a rental property quickly and from afar. We were moving…read morecross country on a tight timeline during peak summer season, but they were pros at letting us see the property virtually, in addition to the helpful YouTube video and pictures. Armando was the property manager we were connected with, and he was great at communicating what steps came next, answering our questions, and getting in touch with us in a timely manner via text, email, or hopping on a phone call. He FaceTimed with us from the house too, which was so helpful! Now that we are officially tenants with Haven, we love how we can see everything in their online portal. With the click of a button we can submit maintenance requests, pay rent, or reference a digital copy of our lease. Thanks again for all your help, Armando!

I recently started working with Armando-property manager for my 2 condos in Federal Way…read more As an owner, I appreciate having a property manager I can trust to look after both the properties and the tenants. He handled maintenance requests and repairs promptly and kept me updated. He is very professional and easy to work with. I'm glad to be working with them.

The operation Red Dot maintenance team was outstanding during our leasing period with them. They…read morewere very responsive, quick and friendly. Nick helped me out on several occasions. He made sure that we were taken care of and even spent time staying after the service to ensure everything was in working order.

deserves 0 stars.... when i moved in (after driving for 3 days) we found that they had lied to us…read moreabout having a washer/dryer - yes i have them lying in writing - day of moving in they said "oh sorry yea we don't have a washer and dryer". then we were told most of the lights were out and that we'd have to replace them, and that our heat wasn't working - we moved in during the winter. we also didn't receive a mail key for days and no garage clickers a week were again told we could get those if we wanted. the morning after moving in i noticed glass on our front entrance and realized the entire front door window had been smashed and there was broken glass everywhere. no where did they mention this and it took weeks to get it fixed. minor issue but they also couldn't even tell us which mail box number was ours... you would think they'd have that information. very frustrating to deal with all of this while moving into a new place, new state, and trying to start a new job. eventually some of these things were taken care of but communication and quickness could have been better - mind you this all should have been dealt with before we moved in. coming to the end of living there i didn't agree with some of the move out charges they were asking for and when trying to talk with them i was basically called a liar because they had proof - which they never sent (they sent vague itemized lists which doesn't show exactly where my money is being put). they tried to argue that they do thorough move in and move out inspections, clearly not from what i dealt with when i moved in. incredibly rude and condescending when i called about the charges post move out. i was being charged for them to tighten the bedroom door hinges - seems like normal wear and tear which they shouldn't be charging me for. they took off a few things because they knew they were wrong in charging me for it. however after multiple calls/emails over the last few weeks they would not budge any further on normal wear and tear charges - kept claiming they had proof and that this was normal charges for a house. they charged me over $700 on top of the $3,100 security deposit. so roughly $4,000 to get the house ready for the next tenant - which is insane. i encourage you to not use this company for anything.

Kim from Seattle Rental Group was amazing! She was incredibly helpful throughout my search for a…read morenew home in Seattle. She generously took the time to offer advice, answer my questions, and walk me through the process even outside of our scheduled appointment. Kim truly cares about her clients and gives them her full attention. Although I ultimately chose a property that I found on my own, she still kindly took time out of her day to help me evaluate it and talk through its pros and cons. Her support, honesty, and genuine willingness to help made the entire process much easier. I'm extremely grateful and would highly recommend Kim to anyone searching for a home in Seattle!

My experience working with Chelsey Ryskalczyk/Seattle Rental Group couldn't have been better…read more Chelsey is very responsive, she looked out for my best interests, and provided sound advice.

Ridgedale does not do their job properly. Lack of communication and the tenants always have to…read morefollow up and never get a return phone call or a return email and this issue is regarding new tenants and current tenants. I guess the management company in the owners don't care about keeping good tenants or bring it on new tenants. Do not recommend this company!!!

I gave them my new forwarding address and they mailed my deposit check to the wrong address(an old…read moreaddress). When I called to ask about the status, I was told to leave a voicemail and I did. I followed up a week later, and was given the snarky response that personnel was out of office. I give it another week and it's still someone not being at their desk or out of office and was given an email. I'm not holding my breath about getting a response. I can be understanding and patient when people are out of office but this timeline is totally unprofessional, especially when the error started with their team. I will keep following Washington laws for escalation but will happily take it to court if the issue is not addressed so people in the future don't have the same problem.