Haven Property Management helped us find a rental property quickly and from afar. We were moving…read morecross country on a tight timeline during peak summer season, but they were pros at letting us see the property virtually, in addition to the helpful YouTube video and pictures. Armando was the property manager we were connected with, and he was great at communicating what steps came next, answering our questions, and getting in touch with us in a timely manner via text, email, or hopping on a phone call. He FaceTimed with us from the house too, which was so helpful! Now that we are officially tenants with Haven, we love how we can see everything in their online portal. With the click of a button we can submit maintenance requests, pay rent, or reference a digital copy of our lease. Thanks again for all your help, Armando!

I recently started working with Armando-property manager for my 2 condos in Federal Way…read more As an owner, I appreciate having a property manager I can trust to look after both the properties and the tenants. He handled maintenance requests and repairs promptly and kept me updated. He is very professional and easy to work with. I'm glad to be working with them.

So far so good! We switched after having a horrible time with SJA and they have been responsive…read moretransparent and communicative so far. Appreciate all of the team's help and so far it has been pretty seamless. Management costs are on par with the other property management companies in the area and there is a point of contact for the team, which is nice to have if anything comes up. Happy we switched!

Although we didn't end up renting the home, working with Michael was such a positive experience. He…read morewas incredibly kind, thoughtful, and genuinely went out of his way to help us. He was very kind with setting up an after-hours tour for a house we were super interested in, and always responded quickly and thoroughly to our questions. His professionalism and warmth made us feel truly valued throughout the process. Michael is exceptional at what he does, and anyone would be lucky to work with him!

Park 52 has been managing my properties for many years. The excellent communications with my…read morepersonal property manager, Chelsea, has meant keeping the homes in tip top shape and rentable for top dollar. I highly recommend Park 52 to anyone needing a first class property management company. Sharon S. Gig Harbor, WA

Rude people. They act like renters are beneath them. We left without continuing our interaction. If…read morethey're fired some and hired better that would be a start. Their rentals are over priced.

The property manager Carol helped us tremendously with our application and once we moved in, we got…read morepleasantly surprised at how clean the apt. was, just as she stated to us from the beginning of our tour. We found the maintenance crew were supportive and knowledgeable ! We also like the property landscaping - simply beautiful!

Best real estate experience I've ever had! I have bought and sold over 20 properties and Mark, Jeff…read moreand Miles were wonderful. Very professional and so much knowledge to help me price my property correctly which resulted in getting over asking. I also had their expertise in helping me buy my dream house which had 14 offers. South Sound Property gave me sound advice in a bidding war which resulted in me acquiring my wonderful mid-century home. Can't say enough about how important it is to have seasoned realtors to help you buy and sell in the housing market. Thanks again!!! Laura

We used Mark Pinto to buy a house. I will tell you he worked hard for us, gave us great advice, and…read morewe finally got a home. I can't recommend him more.

Selling our house with The Hume Group was the best decision we made. Tom Hume is a true North…read moreTacoma expert and the best realtor in Tacoma for sellers.

I contacted Matt Hume a few weeks ago. I was just starting with a plan to buy in early 2020. My…read moredream home came on the market 2 days later. A day later after it was listed I called to arrange a viewing. I saw it the next morning and offered that day with a competing bid. With Matt's experience I got the house!! Fast forward a month and I am moving into my dream home soon. I am forever grateful for his expertise and I would not hesitate to recommend him to anyone looking to buy or sell a house. He knows the Tacoma market very well, especially in North End.

I viewed a home, and have emailed and called the number associated and got no responces. Phone…read morenumber rings once and goes to an automated message & no way to leave a message or speak to real person. Emails are still going unanswered. First time looking for a house and haven't got the best experiences from the leasers.

As an adult who has lived in rental properties my entire adult life, this property management…read morecompany is the least responsive I've ever had to work with. You better hope you don't need to place a work order to have something fixed, because only once has that worked out well for us. When we moved in, the agent who showed us the house took over 200 pics documenting everything, so we felt pretty good. We'd noticed the porch light didn't work, but we said it wasn't a priority and it was honestly months until we put in a work order for it. The glass part of the light fixture that goes over the bulb was cracked and broken, but with a google image search I was able to identify the fixture was a basic porch light from Home Depot, which is less than a mile from our home. We just didn't own a ladder at the time to replace it ourselves, so when the bulb went out we thought it'd be easier to put in a work order and have them replace the broken glass fixture and the bulb at the same time by a handy person who would also have a ladder. No, after a week someone came out and removed the broken light fixture, and replaced the bulb, but they never installed a new light fixture. On top of that, they followed up with an accusatory email to us asking us how WE broke it? It was always broken...we can't even reach the damn thing. Same kind of story with the stove. We noticed when baking the oven will flash an F2 code. We looked it up and it seems to be an issue with a temperature sensor. Given this is a gas stove, we're not sure how serious that could be. We put in a work order on 9/22/25 and still have yet to receive so much as an acknowledgment of the service request. They want us to sign a lease renewal and pay more money in rent. For what? The service from this company is abismal. They're not even pretending to care - they just want our money. For inspections, they just email it all to you with a deadline despite the fact that it's literally their job. So you get to go do your job all day and then come home and run around your house taking pics of every space and documenting everything for them so they continue to get paid for doing nothing. It's literally their job - not yours! This is the laziest property management I've ever known.

Listen. I get it. Renting is annoying. The lovely folks over at Spinnaker have made it so much…read morebetter than any other landlord I've had. They are incredibly communicative and responsive. I've reached out about building maintenance in and out of my unit, issues with neighbors, parking worries, lease renewal, et cetera. The office team responds within the day if not the hour every time. I've sent in a non-urgent maintenance request and had it fixed within the hour. I had to pay a portion of rent late one month due to a double-charge from Amazon and they were beyond understanding. We agreed on a date for the remaining $200 and that was that. The team over at Spinnaker Property Management is fair, timely, and communicative. Shoutout to Holly and Leandra especially! We've been tenants for years, I highly recommend leasing with them.

We are a military family who relocated from out of state and signed a one-year lease in June 2025…read more From the beginning, the move-in process was disorganized. We were given multiple keys and a garage door opener that didn't work, along with a nonfunctional mailbox key. Because I had a flight home to continue our military move, I had no choice but to address the issues after we fully relocated in July. After I contacted Spinnaker, they initially asked us to drive 30 minutes back to the office, despite providing the incorrect keys. Thankfully, maintenance resolved the issue quickly. Due to the rushed nature of our move, I regret not documenting the home's condition more thoroughly. The house was not very clean, the carpets were heavily worn and smelled of mildew, and we paid to have them professionally cleaned shortly after moving in. As our lease expiration approached, we repeatedly asked to renew for another year. Spinnaker repeatedly said they were "behind on leases" and eventually allowed us to roll into month-to-month despite both us and the homeowners requesting a new lease. They never followed up, which ultimately led us to find another home. Before moving out, we professionally cleaned both the home and the carpets. Spinnaker later cited carpet odor and lawn damage. We accept responsibility for normal pet-related wear from our three dogs, but their communication throughout the process was consistently poor. For example, they emailed us at 2 p.m. on a Friday and expected a response by Monday, despite knowing we are working professionals in the military and healthcare. We have excellent credit, a strong rental history, and have never experienced such poor organization, communication, professionalism, or customer service from a property management company. Based on our experience, I would not recommend Spinnaker to either tenants or homeowners. Photos of carpet stains dated the day we acquired keys. Photos of the "landscaper maintained" yard dated the day we got the keys. Both of which we were charged from our deposit.

This is a tough business... property owners in this market can make really harsh demands…read more Yes, I'm bitter. Because despite impeccable rental references, and a credit score that matched what was mentioned in their ad... I was declined a rental. A different property informed me that this was due to a repossession 5 years ago. I get it... I was a bad boy. I still gotta have a place to live - and I read their criteria BEFORE paying the fees to apply. Of course, they profit from doing background checks - so they're gonna take every application they can get. The biggest reason for my one star?? They aren't terribly polite when they tell you no. They make a living off of declining people... they could at least show some compassion.

If I could leave a negative number of stars... I would. They were hired to provided services for a…read morecondo association and were TERRIBLE. When there was an emergency -- like a water leak that was creating damage to a unit -- they were difficult to reach, and when you reached them, they were often rude or replied "I am new here" . Please. That doesn't mean you shouldn't know your job. Don't waste your time with this company. A toilet bowl filled with used condoms has more value than they do.