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    Spinnaker Property Management

    2.4 (37 reviews)
    Open 9:00 am - 5:00 pm

    Services - Spinnaker Property Management

    Property management

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    Deck repair

    The absolute worst property management company I've ever worked with. The lack of follow through and responsiveness to high priority issues have led to significant structural damage within the home and the potential for harm to residents. I would not recommend their services to anyone. I chose one star because zero was not an option.

    Thermostat showing how cold it is in the house, with 24 degrees outside and a wind chill that brings it to the single digita

    Spinnaker is useless when you're a renter. We have had zero heat in a house they manage for 3 days now during what has turned out to be the coldest days in YEARS and a full blown ice storm on top of it. They don't respond to calls or emails and if you do get a hold of somebody they have the worst customer service where all they do is talk down to you. It's very obvious they think people that need to rent are not as valuable clients or even people for that matter.

    Kristy J.

    This place is a joke. I have never lived in an apartment that charges fees for maintenance. Maintenance came out because our bathroom floor had a little water on the on it due to shower curtain being away from the faucet and it leaked down to the living room. So they charged $150 for maintenance to come out and look and she said it was our fault and that in order for them to fix it would cost round 400 or we could do it ourselves. I've never been treated so poorly. The office staff are horrible and maintenance is a joke. Now we have a towel bar in our bathroom that the anchors are coming out and they want to blame us for too. There is a leak on the roof so my Son's room has brown spots from water damage. Also, our back door thresh hold seal is worn out and there were earth worms in our living room. I'm afraid to even call maintenance because they charge us for things they should be fixing. On 2 more months and we are out of this place. So over being treated like we are stupid. I do not recommend this place at all.

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    Ask the Community - Spinnaker Property Management

    Review Highlights - Spinnaker Property Management

    I work closely with Leandra Scott at Spinnaker when given a work order to complete landscaping and much more.

    Mentioned in 4 reviews

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    Keyrenter Property Management Tacoma - Outlet

    Keyrenter Property Management Tacoma

    (20 reviews)

    I should have read the reviews…read more The property showed as available but no less than 15 minutes after I submitted my application. I get an email stating that it had been rented out already. Seems pretty fishy to me. I'm not worried about the $50 application fee but it's more so the integrity. If I could give them zero stars as an option. I would.

    I cannot express how horrible communication is with this property management company. Do not work…read morewith these people. I honestly feel like I'm being scammed for money. I moved into a unit they manage and for some reason, utilities are separate for my one unit from everyone else in the building. Because of this, they forgot to bill me for my utilities for months after moving in. All of a sudden I have a charge for an extra $700 worth of utilities with no communication at all. Obviously I reached out, and they explained that they messed up and weren't billing me for electricity and gas for a couple months and that now I needed to pay it. After discussion, they told me I would have time to pay it back in small payments over a period of time. I was told "don't stress about it". Then the next month rolls along and its included in my portal with rent. So it messed with my ability to pay rent properly. I asked for those charges to be separated, and I was told by Jeanette that she can't edit the portal. Isn't that your job?? Then, they said they pushed back payment one month which was time enough to pay an unexpected charge of $700 apparently? Pushing it back one month after they messed up isn't a courtesy in my opinion. Now they are refusing to work with me on this and are saying they need the money now and it will not be separated from by rent. In response, I keep trying to talk with Peter on the phone because he is the one who said I would have time to pay it back because it was their mistake, but after days of reaching out, I'm only getting texts back from Jeanette saying they are refusing to discuss anything further. I wish communication on how the bills would work was settled before I moved in. I wish a huge fee I wasn't expecting wasn't added to my bill months into living there, with very little accommodation with time and understanding to pay it back, as it was their mistake in the first place. I wish they had communicated to me that they were adding this charge beforehand. I wish someone would actually call me on the phone and talk to me about it, rather than just sending texts demanding it be paid now, after they messed it up. I really don't think the way they are treating me is fair or understanding at all. I would not recommend working with this company to anyone. I like the unit but unfortunately they are terrible to work with so I'll probably be looking for a new place to live soon.

    Operation Red Dot - JBLM soldier coming in from Fort Bragg. Got them setup so their house will be ready before they get here. Smooth Transition!

    Operation Red Dot

    (10 reviews)

    The operation Red Dot maintenance team was outstanding during our leasing period with them. They…read morewere very responsive, quick and friendly. Nick helped me out on several occasions. He made sure that we were taken care of and even spent time staying after the service to ensure everything was in working order.

    deserves 0 stars.... when i moved in (after driving for 3 days) we found that they had lied to us…read moreabout having a washer/dryer - yes i have them lying in writing - day of moving in they said "oh sorry yea we don't have a washer and dryer". then we were told most of the lights were out and that we'd have to replace them, and that our heat wasn't working - we moved in during the winter. we also didn't receive a mail key for days and no garage clickers a week were again told we could get those if we wanted. the morning after moving in i noticed glass on our front entrance and realized the entire front door window had been smashed and there was broken glass everywhere. no where did they mention this and it took weeks to get it fixed. minor issue but they also couldn't even tell us which mail box number was ours... you would think they'd have that information. very frustrating to deal with all of this while moving into a new place, new state, and trying to start a new job. eventually some of these things were taken care of but communication and quickness could have been better - mind you this all should have been dealt with before we moved in. coming to the end of living there i didn't agree with some of the move out charges they were asking for and when trying to talk with them i was basically called a liar because they had proof - which they never sent (they sent vague itemized lists which doesn't show exactly where my money is being put). they tried to argue that they do thorough move in and move out inspections, clearly not from what i dealt with when i moved in. incredibly rude and condescending when i called about the charges post move out. i was being charged for them to tighten the bedroom door hinges - seems like normal wear and tear which they shouldn't be charging me for. they took off a few things because they knew they were wrong in charging me for it. however after multiple calls/emails over the last few weeks they would not budge any further on normal wear and tear charges - kept claiming they had proof and that this was normal charges for a house. they charged me over $700 on top of the $3,100 security deposit. so roughly $4,000 to get the house ready for the next tenant - which is insane. i encourage you to not use this company for anything.

    Spinnaker Property Management - propertymgmt - Updated August 2026

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