I hope Mark the owner of this building reads these reviews, as he needs to know what Spinnaker and their Team are really like...
I also have had nothing but problems with Spinnaker since they took over the management of our building.
Trying to get anything done within the building is a joke. Spinnaker asks that you supply a written order on their website in the maintenance section.
There had been a roof leak outside my front door that also entered inside my apartment into my coat closet which resulted in mold.
I had to contact them several times regarding this leak which I lived with for 3 months. I have photos and video's of this leak showing the "waterfall" right outside the threshold of my front door that I had to walk through to get in or out of my apartment. It started in September and continued through December every day it leaked even when it wasn't raining outside!!
Also the water was so intense that my downstairs neighbor came upstairs to tell me that water had reached her apartment as well.
It took 3 months to repair the leak. Spinnaker stating this problem is the roofers problem not their problem. So they let their tenant live like this for 3 months while they blamed the roofers.
Who cares who's fault it is, your tenant is paying rent every month and forced to live in these conditions. They wouldn't even put a tarp over the roof in the mean time to prevent more damage. Idiots.
Now, 3 months later they repaired the leak, the maintenance person Eric, came by to replace the sheet rock outside my door and left a total mess in the hallway all over the carpet, my door, the walls and baseboard.
I contacted the manager Joshua to ask who is responsible for cleaning this up? "Eric is responsible for this and I will contact him directly"
It's been a week and no Eric or anyone to clean up the mess.
Furthermore, the day Eric was here replacing the sheet rock outside me door, I asked him if he was replacing the moldy sheetrock inside my coat closet from the this leak?
Yes, I will be there next Wednesday January 12th at 10:30am.
I arranged to have the day off work with no pay to get this repair completed.
I emptied my closet to prepare for Eric.
Eric did not show up, no courtesy calls, no text, no nothing from anyone!
Rude and disrespectful treatment any way you look at it.
I have contacted Joshua our building manager 3 times via voicemail, and text regarding this problem.
His response was that he is in training all week and will get back to me regarding Eric not showing up for his appointment, and that he is sorry that I missed a days wages staying home for this repair.
It is now January 17th and I have not heard a word from anyone related to the situation.
I left a voicemail for Holly at Spinnaker this morning to let her know that I am disappointed in the service and would like a call back from someone that is in charge, not Joshua our building manager as he has proven to me that being a manager he in incompetent of multi tasking!
Spinnaker Property Management, Joshua our building manager and Eric our maintenance person are not at all in touch with what customer service is all about.
They blow smoke in your face when they first encounter you to make you believe that they care about the tenants, and want you to love your apartment, but in reality they do not care. They place blame and point fingers at each other, no one takes responsibility for anything.
A complete sham. My advice is to not trust a word they say!
Cynthia, a very unhappy tenant read more