"DO NOT RENT 1012 David St SE Lacey WA 98503" from these people. The owner and his wife are woman…read moreand child beaters. This property management gave him and his wife keys to my rental where he physically assaulted me and my 7 year old daughter. Worst property management around rent at your own risk. First off the owner Cindy is a B**** and is extremely rude. They gave the home owner the keys to the rental before even giving me the keys. The homeowner had access to the rental while I lived there. He physically assaulted myself and my child then Cindy and her god awful team turned around and tried to blame me for it. I already had PTSD and these people made it 100x worse. I hope these people rot in their own hell for what they put me and my kids through. Good luck renting from them. I wish I could have given them no stars. I added the pictures of the closet the owner threw me through, the keys to my car he threw against the wall to break so I couldn't leave and some of the bruises from him throwing me around my own bedroom. Then they tried to make me out to seem like I was insane, so rent at your own risk and I pray you don't have the same experience as me. You can ask all the neighbors they will tell you the same thing. They also like to kick people out to place friends and family in there so don't plan to stay long.

This agency is an absolute joke. I would 100% recommend not renting from them. I rented from them…read morein February in a last-resort situation and was completely taken advantage of. The front door is broken and has never really been able to lock--it's almost falling out. The door frame was clearly kicked in before I ever moved in, and the lock has fallen out multiple times (which I had to replace myself). At this point, the door has fallen off its hinges entirely, and I cannot lock it. The garage door doesn't insulate, the front door doesn't insulate, and there's black mold in the house. When I first moved in, one of the heaters wasn't working, and it still hasn't been replaced. Requests to Cindy, the so-called property manager, have been ignored. She even told me to my face, "Well, you couldn't find anywhere else to live, so that's what you get." Instead of addressing any of these issues, she comes around every couple of months to snoop and "inspect" but never fixes a single thing. Because of the poor insulation, frogs have gotten inside the house. The stove looks like it's from 1960 and barely works. And when I put in maintenance requests, I was contacted not by a real contractor, but by the homeowner's personal handyman. When I asked if he was certified, he admitted he wasn't--he's just "a guy." So essentially, they're sending random people to do repairs instead of licensed professionals. Honestly, I might as well just call my neighbor over to fix this stuff myself. This agency will not take care of anything, but they are quick to take your rent money and show up to be nosy. If you're thinking about renting from them--don't.

We've both bought and sold a house with MVP. Excellent service, communication, and knowledge. If…read moreyou need a realtor, go here.

MVP Realty has been the property manager for our Tumwater rental house for 5 years. We have been…read morevery happy with their service! The vendors recommended and used have been professional, efficient and reasonably priced. Matthew and company update us regarding any issues and he just checks in with us to see how he can help. We interviewed two property managers, and are very happy with our choice! We highly recommend MVP.

Hometown has managed our property in Olympia for several years. We are happy to have them as our…read moremanagers. Rent is kept at market value, and tenants are well-placed. Thank you Hometown!

Hometown does not maintain property while charging market rate. Will not do basic maintenance as…read moreper law

We hired this company to "manage" our rental in Olympia as we live out of state. At first things…read morewere ok. He did a good job finding us a great renter. But then things began to go downhill from there. I asked him several times to please be proactive in keeping in touch with renter so we could stay on top of any repairs that could come along. We wanted to avoid a big lump sum repair job. And now we are facing that EXACT scenario, the tenant reported she made repeated attempts at communicating what needed attention. Some of it was ignored and there appeared to be a half hearted attempt to fix things but I received no follow up communication from the property manager/owner. This was over 2 years! I had to call several times just to get a response. So now we have an exhaustive list of repairs that need to be done. $$ This isn't personal. I am just being honest about our experience in hopes to encourage those out there considering this company. Do your homework! Be clear on what you are expecting. (I thought I was clear and concise) but it didn't work out for us. Good luck!

As a military family we've lived in at least 20 places and these were among the worst property…read moremanagers we've had. They were always slow to respond to our requests, and on the occasion they DID respond, they did the cheapest and most half-assed "fix" possible. The worst part came when after living there two years they gave us about 15 days notice that they intended to sell the house, then had people coming with short or no notice, forcing us to show the house while my daughter was trying to get ready for her prom. Then, when the house couldn't pass inspection due to being a shit hole, Kevin asked us to lie to the inspector, then accused us of being the reason the house couldn't sell (it still didn't sell for several months after we left so obviously wasn't our fault)

I have had nothing but good experience with this company. My friend who lives in a different…read morecommunity says the same thing. The 70 year old privately-owned septic system in my community was failing, and there was no way the home-owners could afford to replace it. Ammerstone took the bull by the horns. They contacted the community, let us know our options, and facilitated our decission making. Once we decided to pursue connecting our house to the City sewer system, they negotiated the contract, stayed on top of the sewer design and kept the community in the loop throughout the entire construction process. We are now on City sewer and I could not be more immpressed with how Ammerstone handle this entire very complicated process. They are the BEST!

Unprofessional and unresponsive to phone calls and requests about board meeting locations and…read moretimes. I was charged a late fee because my check never made it to them or they processed it wrong. My bank records clearly showed the check was sent. How can you the HOA charge me with no notification prior for something that is not my fault. The representatives in the office are rude, unprofessional and dishonest. Their technology in customer service is antiquated as they only receive paper checks and just within the last two years started using email and cell phones as a means of communication with their customers. These guys need a total image makeover, new staff and new leadership. A few words to sum up my experience with Ammerstone; dishonest, unprofessional, unreliable and shady.

So far so good! We switched after having a horrible time with SJA and they have been responsive…read moretransparent and communicative so far. Appreciate all of the team's help and so far it has been pretty seamless. Management costs are on par with the other property management companies in the area and there is a point of contact for the team, which is nice to have if anything comes up. Happy we switched!

Although we didn't end up renting the home, working with Michael was such a positive experience. He…read morewas incredibly kind, thoughtful, and genuinely went out of his way to help us. He was very kind with setting up an after-hours tour for a house we were super interested in, and always responded quickly and thoroughly to our questions. His professionalism and warmth made us feel truly valued throughout the process. Michael is exceptional at what he does, and anyone would be lucky to work with him!

Major lack of communication. We needed our fence fixed because of the neighbor dogs breaking it and…read moreafter many emails they continued to ignore us. Only one portion was fixed, but not the main part. Now because I left a one star review they're saying "they won't negotiate" with me anymore on the deposit despite the fact that landlords actually aren't allowed to do that with truthful reviews! Don't bother renting from them. Please listen to all the other one star reviews!

If you are an owner and looking for a management company to handle your lease/rental you need to…read moreread this! We trusted Welcome Home Rentals with our property and signed a one year lease. From the get-go we were lied to! Tiana, the owner, told us so many things that either didn't happen or that were extremely misleading. From when we get our money each month to "we come first" which was the biggest lie of all. They guaranteed "monthly drive by's" since we would be out of state and couldn't check on the exterior condition of the property. There were a total of two drive by's, both after we insisted because we had a friend drive by and the yard looked horrible! Overgrown weeds, lawn, and shrubs. Too much to list but I'd say the worst part of the experience was when we were toward the end of the lease and we needed to show the property because we were selling it. She was "afraid of the tenant" and didn't want to send notifications to open the house for inspectors or appraisals that we needed to schedule! Overcharged us for cleaning when we moved out even though we spent hours deep cleaning and there was nothing left to clean! Even charged us over $400 for her "landscaping company" to clean up the yard which was left weeded, mowed, and all shrubs trimmed the day before! Read the other reviews and you will see that we are not alone! Their priority is to make money and overcharge both the homeowners and the tenants, that's it!

Our Condo Association switched to her last year. At the March 2024 board meeting she stood up and…read moreyelled at a neighbor who questioned her about the report she was giving on telephone pole inspections- we do not have any telephone poles. This childish and unprofessional behavior also happened at the Feb board meeting when she criticized a neighbor. She smiled at the April meeting when neighbors admonished her behavior- treating neighbors poorly is not a laughable topic. She does not reply to emails or phone calls on a regular basis so if you want a PM who communicates with your neighbors, she might not work out.

Our HOA switched to them - I paid it multiple times under the email listed on our property - it…read morewasn't credited to our account. I reached out and asked what was going on, January 3rd. January 8th was when Claire got back to me and told me she would look into it. Today is February 4th. I still haven't heard back from Claire, when I make the payment it still shows under my name, not my husbands and mine, and I still can't put it on autopay. This company is not good about company service, applying payments properly or even accepting payments. For a company whose website is "ilovemyhoa" - I truly do not.