This agency is an absolute joke. I would 100% recommend not renting from them. I rented from them…read morein February in a last-resort situation and was completely taken advantage of. The front door is broken and has never really been able to lock--it's almost falling out. The door frame was clearly kicked in before I ever moved in, and the lock has fallen out multiple times (which I had to replace myself). At this point, the door has fallen off its hinges entirely, and I cannot lock it. The garage door doesn't insulate, the front door doesn't insulate, and there's black mold in the house. When I first moved in, one of the heaters wasn't working, and it still hasn't been replaced. Requests to Cindy, the so-called property manager, have been ignored. She even told me to my face, "Well, you couldn't find anywhere else to live, so that's what you get." Instead of addressing any of these issues, she comes around every couple of months to snoop and "inspect" but never fixes a single thing. Because of the poor insulation, frogs have gotten inside the house. The stove looks like it's from 1960 and barely works. And when I put in maintenance requests, I was contacted not by a real contractor, but by the homeowner's personal handyman. When I asked if he was certified, he admitted he wasn't--he's just "a guy." So essentially, they're sending random people to do repairs instead of licensed professionals. Honestly, I might as well just call my neighbor over to fix this stuff myself. This agency will not take care of anything, but they are quick to take your rent money and show up to be nosy. If you're thinking about renting from them--don't.

I would never recommend this property management company for anything including real estate sales…read more The lack of knowledge involving a FHA loan was discovered over 45 days after entering into contract! After the buyers had an inspection, we agreed to & completed repairs, a 2 week extension; the sale fell through on the date that everyone had anxiously awaited! They did nothing, just let it sit on the market over 5 months until I decided to rent it again; paying mortgage for 8 months now. They were not successful in renting it either! After another 2 months, my condo was still vacant; I had lost faith in them months before! I fid my research, read reviews and found Alex Gardner, a realtor with Van Dorm Realty, working with him was a completely different experience! The first day he listed the property, with correct information re: loans/financing, we had 3 showings and an offer which I accepted less than 48 hours afterwords! The incredibly frustrating experience with this company included lack of communication, basic knowledge, motivation & unprofessional interactions. I was mortified when I saw the pictures used to re-list my condo! I was going to work with a different company but agreed to stay after they reduced their commission, completed basic maintenance, took new pictures for a new listing. They invested no more time or effort to sell the property! Initially, I had no issues with my rental....unfortunately , the nightmare began when I trusted them to sell my condo! I do not recommend this company & would never want anyone to go through the same nightmare scenario that I did!

MVP Realty has been the property manager for our Tumwater rental house for 5 years. We have been…read morevery happy with their service! The vendors recommended and used have been professional, efficient and reasonably priced. Matthew and company update us regarding any issues and he just checks in with us to see how he can help. We interviewed two property managers, and are very happy with our choice! We highly recommend MVP.

We had a great experience with the MVP Realty Group! Matt and his team are knowledgeable, friendly,…read moreprofessional, and overall great people to work with. We felt like a part of the MVP family! Matt's team knows the local market, has excellent strategy and negotiation tactics, and truly cares about your needs. We were also impressed with all the local referrals his team provided for us for home renovations. Highly recommended!

If I could put -3 Stars I would!!…read more My Fiancé and I are having a baby on Christmas, and we're desperately needing to move to be closer to his job on the coast. Sent in an application for a house on Balustrade in Lacey. As I look today over a month later it's STILL listed as available. And has been available for a very long time. I BEGGED LORI to consider accepting our application, since they manage a large amount of properties in the Lacey/Oly area...my husbands credit isn't great but he's been doing a ton of work on it. Which they automatically denied us for. She was so absolutely rude after that, it's like she thought we were 2 losers who didn't deserve to be spoken to like normal people whatsoever. I tried calling, was never answered. Begged over email, told them we would pay a double deposit if we had to just to get into the home we were thinking would be perfect for our family, and how urgent this matter was for us. All I wanted was to speak to a human being over the phone, and not be treated with such coldness, and lack of empathy. We're 2 very hard working people who pay our bills, and we were treated like trash on the curb. It was disrespectful and disgusting the way we were completely disregarded, ESPECIALLY WHEN WE WERE TRYING TO JUST THROW MORE MONEY THEIR WAY. It's clear why they just keep Dropping Rent Prices on these homes, but still can't F**king fill them! If you're a homeowner looking to use them, just don't! Your house will stay vacant due to their lack of willingness to work with anyone to get into a home. So thankful I was able to find another Realtor in the area who was able to get me and my new family into a home ALMOST IMMEDIATELY.

Met with Cameron Banks to view property I wanted to rent out…read more He committed to put a proposal together along with forms that needed to be filled out. After a week and no response, I called and left a message. I followed up several days later with a text. To this day there has been no response. I cannot recommend this company after this experience.

They refused to show us a house they had listed for rent unless we first filled out applications…read more They said we could leave off our social security numbers and they wouldn't charge a fee unless we decided to apply, "but it's a dangerous world out there." This is a stupid policy. Why should we give you all our financial and employment information before we see the house? If you don't run it anyway, how does it establish anything? I would not list your home for rent with this company if you actually want it shown to serious renters. We flew all the way out there from TX to see houses, so we are obviously serious.

We hired this company to "manage" our rental in Olympia as we live out of state. At first things…read morewere ok. He did a good job finding us a great renter. But then things began to go downhill from there. I asked him several times to please be proactive in keeping in touch with renter so we could stay on top of any repairs that could come along. We wanted to avoid a big lump sum repair job. And now we are facing that EXACT scenario, the tenant reported she made repeated attempts at communicating what needed attention. Some of it was ignored and there appeared to be a half hearted attempt to fix things but I received no follow up communication from the property manager/owner. This was over 2 years! I had to call several times just to get a response. So now we have an exhaustive list of repairs that need to be done. $$ This isn't personal. I am just being honest about our experience in hopes to encourage those out there considering this company. Do your homework! Be clear on what you are expecting. (I thought I was clear and concise) but it didn't work out for us. Good luck!

I have had nothing but good experience with this company. My friend who lives in a different…read morecommunity says the same thing. The 70 year old privately-owned septic system in my community was failing, and there was no way the home-owners could afford to replace it. Ammerstone took the bull by the horns. They contacted the community, let us know our options, and facilitated our decission making. Once we decided to pursue connecting our house to the City sewer system, they negotiated the contract, stayed on top of the sewer design and kept the community in the loop throughout the entire construction process. We are now on City sewer and I could not be more immpressed with how Ammerstone handle this entire very complicated process. They are the BEST!

Unprofessional and unresponsive to phone calls and requests about board meeting locations and…read moretimes. I was charged a late fee because my check never made it to them or they processed it wrong. My bank records clearly showed the check was sent. How can you the HOA charge me with no notification prior for something that is not my fault. The representatives in the office are rude, unprofessional and dishonest. Their technology in customer service is antiquated as they only receive paper checks and just within the last two years started using email and cell phones as a means of communication with their customers. These guys need a total image makeover, new staff and new leadership. A few words to sum up my experience with Ammerstone; dishonest, unprofessional, unreliable and shady.

So far so good! We switched after having a horrible time with SJA and they have been responsive…read moretransparent and communicative so far. Appreciate all of the team's help and so far it has been pretty seamless. Management costs are on par with the other property management companies in the area and there is a point of contact for the team, which is nice to have if anything comes up. Happy we switched!

Although we didn't end up renting the home, working with Michael was such a positive experience. He…read morewas incredibly kind, thoughtful, and genuinely went out of his way to help us. He was very kind with setting up an after-hours tour for a house we were super interested in, and always responded quickly and thoroughly to our questions. His professionalism and warmth made us feel truly valued throughout the process. Michael is exceptional at what he does, and anyone would be lucky to work with him!

Major lack of communication. We needed our fence fixed because of the neighbor dogs breaking it and…read moreafter many emails they continued to ignore us. Only one portion was fixed, but not the main part. Now because I left a one star review they're saying "they won't negotiate" with me anymore on the deposit despite the fact that landlords actually aren't allowed to do that with truthful reviews! Don't bother renting from them. Please listen to all the other one star reviews!

If you are an owner and looking for a management company to handle your lease/rental you need to…read moreread this! We trusted Welcome Home Rentals with our property and signed a one year lease. From the get-go we were lied to! Tiana, the owner, told us so many things that either didn't happen or that were extremely misleading. From when we get our money each month to "we come first" which was the biggest lie of all. They guaranteed "monthly drive by's" since we would be out of state and couldn't check on the exterior condition of the property. There were a total of two drive by's, both after we insisted because we had a friend drive by and the yard looked horrible! Overgrown weeds, lawn, and shrubs. Too much to list but I'd say the worst part of the experience was when we were toward the end of the lease and we needed to show the property because we were selling it. She was "afraid of the tenant" and didn't want to send notifications to open the house for inspectors or appraisals that we needed to schedule! Overcharged us for cleaning when we moved out even though we spent hours deep cleaning and there was nothing left to clean! Even charged us over $400 for her "landscaping company" to clean up the yard which was left weeded, mowed, and all shrubs trimmed the day before! Read the other reviews and you will see that we are not alone! Their priority is to make money and overcharge both the homeowners and the tenants, that's it!

Our Condo Association switched to her last year. At the March 2024 board meeting she stood up and…read moreyelled at a neighbor who questioned her about the report she was giving on telephone pole inspections- we do not have any telephone poles. This childish and unprofessional behavior also happened at the Feb board meeting when she criticized a neighbor. She smiled at the April meeting when neighbors admonished her behavior- treating neighbors poorly is not a laughable topic. She does not reply to emails or phone calls on a regular basis so if you want a PM who communicates with your neighbors, she might not work out.

Our HOA switched to them - I paid it multiple times under the email listed on our property - it…read morewasn't credited to our account. I reached out and asked what was going on, January 3rd. January 8th was when Claire got back to me and told me she would look into it. Today is February 4th. I still haven't heard back from Claire, when I make the payment it still shows under my name, not my husbands and mine, and I still can't put it on autopay. This company is not good about company service, applying payments properly or even accepting payments. For a company whose website is "ilovemyhoa" - I truly do not.