"DO NOT RENT 1012 David St SE Lacey WA 98503" from these people. The owner and his wife are woman…read moreand child beaters. This property management gave him and his wife keys to my rental where he physically assaulted me and my 7 year old daughter. Worst property management around rent at your own risk. First off the owner Cindy is a B**** and is extremely rude. They gave the home owner the keys to the rental before even giving me the keys. The homeowner had access to the rental while I lived there. He physically assaulted myself and my child then Cindy and her god awful team turned around and tried to blame me for it. I already had PTSD and these people made it 100x worse. I hope these people rot in their own hell for what they put me and my kids through. Good luck renting from them. I wish I could have given them no stars. I added the pictures of the closet the owner threw me through, the keys to my car he threw against the wall to break so I couldn't leave and some of the bruises from him throwing me around my own bedroom. Then they tried to make me out to seem like I was insane, so rent at your own risk and I pray you don't have the same experience as me. You can ask all the neighbors they will tell you the same thing. They also like to kick people out to place friends and family in there so don't plan to stay long.

This agency is an absolute joke. I would 100% recommend not renting from them. I rented from them…read morein February in a last-resort situation and was completely taken advantage of. The front door is broken and has never really been able to lock--it's almost falling out. The door frame was clearly kicked in before I ever moved in, and the lock has fallen out multiple times (which I had to replace myself). At this point, the door has fallen off its hinges entirely, and I cannot lock it. The garage door doesn't insulate, the front door doesn't insulate, and there's black mold in the house. When I first moved in, one of the heaters wasn't working, and it still hasn't been replaced. Requests to Cindy, the so-called property manager, have been ignored. She even told me to my face, "Well, you couldn't find anywhere else to live, so that's what you get." Instead of addressing any of these issues, she comes around every couple of months to snoop and "inspect" but never fixes a single thing. Because of the poor insulation, frogs have gotten inside the house. The stove looks like it's from 1960 and barely works. And when I put in maintenance requests, I was contacted not by a real contractor, but by the homeowner's personal handyman. When I asked if he was certified, he admitted he wasn't--he's just "a guy." So essentially, they're sending random people to do repairs instead of licensed professionals. Honestly, I might as well just call my neighbor over to fix this stuff myself. This agency will not take care of anything, but they are quick to take your rent money and show up to be nosy. If you're thinking about renting from them--don't.

I have had nothing but good experience with this company. My friend who lives in a different…read morecommunity says the same thing. The 70 year old privately-owned septic system in my community was failing, and there was no way the home-owners could afford to replace it. Ammerstone took the bull by the horns. They contacted the community, let us know our options, and facilitated our decission making. Once we decided to pursue connecting our house to the City sewer system, they negotiated the contract, stayed on top of the sewer design and kept the community in the loop throughout the entire construction process. We are now on City sewer and I could not be more immpressed with how Ammerstone handle this entire very complicated process. They are the BEST!

Unprofessional and unresponsive to phone calls and requests about board meeting locations and…read moretimes. I was charged a late fee because my check never made it to them or they processed it wrong. My bank records clearly showed the check was sent. How can you the HOA charge me with no notification prior for something that is not my fault. The representatives in the office are rude, unprofessional and dishonest. Their technology in customer service is antiquated as they only receive paper checks and just within the last two years started using email and cell phones as a means of communication with their customers. These guys need a total image makeover, new staff and new leadership. A few words to sum up my experience with Ammerstone; dishonest, unprofessional, unreliable and shady.

Hometown does not maintain property while charging market rate. Will not do basic maintenance as…read moreper law

I have had the worst experience with Hometown! I have had a house listed with them for several…read moreyears. We have been hands off with them because the house was rented for so long. However, the house has recently been vacated. They did nothing to prep it for the next rental until I had to constantly remind them. Terrible service. The house was in such disarray it looked like a foreclosure. Once it was finally ready, we were having flooring installed. On the day of the delivery, we discovered the code to the door had been changed, and they didn't tell us! Their communication is terrible. I would not recommend them to look after your property. They are more interested in collecting their fee but not doing the work.

The four-man crew who worked on the trees in our yard plus our neighbor's did a fantastic job! They…read morewere timely, professional, polite and more than willing to discuss what we wanted removed or trimmed. We couldn't be happier with the results - now we will have more sunlight, and fewer branches hanging over our roof. My husband and I heartily recommend Dead or Alive Tree Service for professional tree work.

I give 5 stars to Dead or Alive Tree Service because they do such a good job doing what you want…read morebut also listening and reacting without attitude to your requests. More than that they clean up as they do the work and leave your yard looking as good or better as when they stared. I was really pleased with their work and Sean the owner did everything we agreed on at a reasonable price in my opinion. I have interviewed many other Tree Service Companies and feel these guys are the best!

Absymal service. Lackadaisical work effort. Day of closing decided to try to squeeze everything…read morein at the last minute. No scheduling. No updates on progress. Waited til the day of closing to finally call me and say "OK I guess we have everything so can you come in this morning (an hour's notice!) to sign. If we come across anything, we'll contact you later." I swear this was the first time they did a closing. Had 4 different people "working" but none seemed to know what was going on and what they were waiting on. They're emails went right to Junk Mail. Must have been karma! Stick to a local title company.

I recently refinanced my house and Elizabeth and her team handled my escrow. They were informative…read moreand accommodating to my schedule and the receptionist was warm and welcoming when I arrived for my appointment. My signing was fast and easy and I even got some money back after closing. Now I'm saving almost $200 a month on my mortgage! I can't say enough good things about how professional and pleasant my experience was. When I buy my next home and sell this one I will definitely use Chicago Title in Lacey.

Found their flyer taped to my house this morning. I was very angered because their flyer implies…read morethey are associated with our Homeowner's Association. As previous reviewer stated, flyer says 'Neighborhood gutter, driveway, cleaning, aerating, de-thatching tomorrow', then a checklist is included, stating 'be sure to post by 9am tomorrow to be included'. These people are NOT associated with our or any HOA. We have many non-English speaking people in our neighborhood who could easily be tricked by this dishonest flyer. I called the number on the flyer. She hung up on me. I found workers posting flyers, they relayed they don't understand English. Then I found another worker posting flyers, he says he was owner Torres, he snatched flyer out of my hand, rudely, and walked away. I would be VERY wary of letting these people work on your yard!!! This was in Mill Creek/Bothell area. Did they move from Lacey? Or just working a new area.

I recently obtained the services of this company for our new home. When we moved in the yard…read morelooked like a jungle over overgrown dead grass. We had already chopped it all back prior to getting a flier from Torres Salazar Garden Services. We had moved into a new neighborhood and HOA, so we were not sure if this was a service that was being offered through our HOA at a discounted rate or what, but since we needed help at restoring our yard, we thought we would check the boxes of what needed to be done. Just FYI, the flier stated something like: "We are working on houses in the area tomorrow, don't miss out on our services," and then had a menu of check boxes you could choose from with the instructions to hang from your home in view of the street. Well, no one came the next day and the sign was gone so I assumed that the wind had taken it. A few days later my husband gets a call from them stating that they can come over right now and take care of the yard. He agrees and when he gets home they are already working in the yard raking, aerating, fertilizing and seeding the front and back yard. He was given instructions to water the yard every day and was also told that this company guaranteed their work and would be back in 2 weeks to ensure that the grass was growing. If it wasnt, or it was patchy, that they would repeat the process until they got it right. While they were doing the yard, they talked my husband into power washing the driveway and patio, saying that they would give him a deal and make the driveway and patio look new. They would have to return another day to do this however. They returned a few days later for the pressure wash which was $150 and while the majority of the concrete did lighten up, the oil stain in the driveway just became more noticeable. Oh, by the way, old oil stains wont lift without some stain remover and scrubbing beforehand...WHAT?!?! Why didnt we get that information before they came over? So now our stain is really visible. All of that leads us to now, 3 weeks and a day after the yard work was done. Multiple calls to the company to make a f/u appt for them to come and reassess our grass (front yard looks great but back yard has bare patches everywhere). 2 actual dates set AND subsequently flaked on by them (no call no show). Supposedly this sunday the owner is going to come out, but she failed to narrow down any time frame, so I guess we just have to sit around and hope she shows. We the quality of the initial work (yard work) was fine, but the customer service and follow up, not to mention not making good on their guarantee is what is getting them 2 stars.

I met Kathy when she was showing homes one of them. I wa dr he listing broker.z I was impressed by…read moreher responsiveness and effectiveness in her communication abilities. We need more brokers low Kathy.

I'm shocked to see any negative reviews. I worked with Kathy for a house rental and every…read moreinteraction has been professional and communication has been very timely. I would highly recommend this company to any of my friends. I had a very positive experience.

Very much appreciate JD Mallen. He was helpful, courteous and efficient…read more Thank you! Margaret H

Our HOA was working with an equally incompetent management company when they were taken over by…read moreVIS. We have the misfortune of living next door to a common area in our HOA and it has become a dumping ground for bedding, blinds, and other garbage deposited there. I reached out to VIS and asked them to remove the mattress that had been sitting there for more than a month. I was advised that they would not remove the mattress until I made a police report and provided evidence to them I'd done so. There are also folks living in the lot in their vehicles and dealing from them. Here is Scott's response to my request that they remove the garbage: Scott Roth (VIS Group, Inc.) Mar 31, 2026, 09:40 PDT Good morning; We certainly understand the importance as well as the concern of this issue. We are hopeful you also understand that the Association is not able to provide Security services, enforce laws, or place board members or their agents in harms way. Step-wise would first be to see if you have called the police to report the legal issues in which you describe? Once the police get involved and either make arrests or move people along, there should be an opportunity to safely present to the board the options to cleaning that area up. In the end the actions and approval to do work comes from the board. Please let us know the results of reports to police Best regards, Scott Roth, CMCA, AMS Director of Operations Community Manager Best regards indeed! Actually, Scott, you might want to check those pesky governing documents. They make it a requirement that you maintain community property, which would include debris removal. You might also want to check the provision in our docs that give owners the ability to take action when the Board won't and to recover all legal fees incurred. Additionally, it is also the association's responsibility to manage who is using our common areas and how they are using them. The police will not get involved in removing a homeless encampment on private property, sans an order from the court to do so. It is entirely the responsibility of the Board to resolve these complaints. We pay are dues and keep our property in compliance. We expect you to do your job. Your continual refusal to do so is only going to cost you in the end. Update: The mattress and burnt Christmas tree are still in the lot, and now a push mower has joined the company of trash. Today, the City of Auburn posted a notice to our HOA care of Vis Management to remove derelict vehicles and dumped trash.

They will hold on to your deposit way longer than they are supposed to after you move out, then…read morethey will add excessive charges. THESE PEOPLE ARE SCAMMERS.

Barbara Dugaw at Windermere Real Estate/Olympia recently helped us buy a home in Olympia. She…read morecarefully guided us through the purchase of a house that was 'for sale by owner', something many agents would not touch, going beyond her normal duties. She coached us through the negotiations to arrive at an agreement that pleased us. She had all the arrangements for closing done at a busy time of year, and Windermere helped with some cleaning of the house even after closing! She offered many useful suggestions, and I'm sure she would respond to questions even now. We would give her 10 stars if it were possible.