Quick service for transferring title and getting registration on a new vehicle. Fast and cost efficient and I had no appointment

I went to this location for the past few years since live here you can schedule an appointment online for quicker service or you could do a walk-in by pulling a ticket and selecting your last name at the computer and your ticket will populate. All you have to do is stand in line with your return and give them the proper documents if you need a drivers license renewal, a new drivers license, a registration and etc. Fees do very depending on what you do get the older the car the cheaper the registration and you also have to make sure to check if you need emissions prior to registration read more

After stressing over the long lines to get into the building to renew my DL, I finally had to do just that today. After being advised yesterday that they would open at noon(arrived at 7:30), I decided to try it again today at 7:40. I was 9th in line and surprisingly enough they opened the door early around 7:40. The line moved fast and I was sent to the desk of Alysia. I was so pleased to find out immediately that she was friendly and very personable yet professional. She led me quickly through the process and I was relieved to have my license in hand and heading home at 7:55 five minutes prior to their advertised opening time!! I must say it was very easy with no stress mostly to the expert care of Alysia. Thank you Alysia for a pleasant and quick experience!! read more

Nicole was amazing! She was thorough, smiley & very informative. She helped me get what I needed done & went above and beyond. She had helped me find a utility bill so I could go through with my travel ID & not have to come back again. She really was great, me and my boyfriend both said the same thing when we got to the car. Thanks Nicole! I hope they give you a nice reward for your hard work! read more

Jessica was great! Quick and kind. She processed my request and even fixed something that was wrong that I didn't even know about. read more

2 stars for the website as my mom's account had no record of her vehicles or her driving record to transfer the title or print necessary records that should be available online. We went in just around 1:15pm during the week. 2 people in lone before us, and it moved fast. It looked like everyone was just coming back from lunch. We were in and out in less than 10 minutes. We were so surprised. The gal who helped her was super sweet and printed what she needed fast! Great experience. They really have made things easy. I noticed a handicap line for those who can not stand. No more numbers calling you up. There is seating, but you are in a line. I stood in line for my mom until it was her turn. I hadn't been to a MVD in 7 years! Nice to see progress. read more

MVD - Departments of Motor Vehicles Near Me - Surprise, Arizona

Although they are third-party business, they were extremely helpful and very accommodating. All of the employees were willing to resolve the problem we were having with a few different items. They were quick to resolve them and keep us informed with what was happening along the way. read more

Super fast service and kind employees. Straight through and easy process. I went through the process of transferring my license and it was very simple! I highly recommend! read more

Do not take your road test here I took the test the 1st time and failed, Scott told me why I failed and I fixed it. My 2nd road test I was going the speed limit and he said I was over by 7 mph but the same turn where I was over I made sure I was at the speed limit this time by glancing at my digital speedometer. Scott failed me 2xs and failed the person before me and the person next to me right before I pulled away. Beware Scott is their money grab so my advise is go to a 3rd party and spend a little more $ so that you are not wasting your time read more

Jessica was great help. Fast service and easy process. A lot of people, but they moved everyone through quickly and efficiently.

My wife and I have moved here from out of state with two leased vehicles to transfer. The first time we came in as the ADOT office on Bell Rd. opened, waited in line ten minutes, and then talked to a lady who was helpful and friendly. We got our new driver's licenses on the spot but had to return with notarized documents from our two leasing companies to authorize the change in registrations. For the second visit, we made an appointment. We arrived early, got in the queue for appointments, and soon met with Denise. She worked with professional efficiency to change the two registrations and then helped my wife pick out a vanity plate. As Denise was getting everything squared away, I watched and listened as people were being served by other employees. The whole vibe of the place was friendly and professional. Even the long walk-in line was moving pretty quickly. Painful DMV experiences are almost a trope and a cliche of modern life in America. Not here! By the time we left, we felt as though we'd made a friend. read more

This is for the ADOT location at 13009 W Bell Rd in Surprise. Joleen was amazing! Friendly, cheerful, and FUNNY! Who expects that at the MVD? ADOT, do whatever it takes to keep her on staff. read more

Quick and easy. We arrived not long after opening. First stop was at the electronic kiosk to check in. A number was printed, and we went to the walk-in area. There was no line. We were immediately called to a window. The employee who helped us was friendly. My son was applying for a travel ID. This was his first time doing something like this. He was confused by some of the questions. The questions were asked in a straightforward manner. It was just my son. The employee was understanding. After having my son's picture taken, I paid the fee, he was given a temporary ID, and told the ID should arrive in about a week. For the travel ID, needed was a birth certificate or passport, social security number, and two pieces of mail addressed to the applicant. The two pieces of mail are to prove they are residing at the residence. read more

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Went in to switch my title from Nebraska to an AZ title, register my car and get a new license. Line was long but moved through pretty quick. They were very efficient in the way they moved people through. The cherry on top was how happy and upbeat Marie, the lady that helped me, was. Overall the best DMV experience I've had. read more

After living abroad forever, I decided to move to Arizona and I had to get my license from scratch. The process was smooth and I wanted to say thanks especially to Denise, who processed my paperwork, and Scott, the driving test instructor. Everyone was super helpful and professional. Denise is a wonderful human being and explained everything to perfection. Scott really helped me out and did his job to the letter. He's a good driving test grader and notices everything, even to me who has been driving for over 20 years. Kudos to all of you and thanks for everything. read more

Ron was a great driving instructor. So great I had to make account just to praise his work ethic. He's very patient, professional and kind. This is coming from someone who didn't pass, he was very helpful when it came to educating me on what I did wrong. Everyone else was nice and the place was clean and orderly. read more

I had an appointment, so it was a very short wait. The lady who helped me was good natured and super helpful with my two big problems. It couldn't have been a better experience. read more

Tony was horrible he has a stuck up attitude. He accepted my daughter's birth certificate last month for her permit . We go back today and get Tony again now he tells us who ever accepted her birth certificate was wrong because there's a slight tear on the birth certificate we inform him it was him that accepted it last month then he looks in the computer saw that it was him then denies helping us do her drivers test because he looked stupid I ask to speak to the supervisor he says no I ask for the papers he has in his hands he says no and rips them in half and says have a nice day. What a punk ass bitch. read more

ADOT/SERVICEARIZONA.com decided to bifurcate its site a couple of years ago and depending on what you want to do, your are either redirected to another AZ site you finish your vehicle service request or you can stay on https://www.serviceaz.com. Both are equally obscure. From a user interface standpoint, it's difficult to find anything but basic service requests without going through a number of screens. And why some of a function is on one site and the rest of the function is on another stumps me. I'd like to think of myself as smarter than your average rock when it comes to technology since I manage large,, complex IT system's requirements planning, licensing negotiations, and implementation rollouts for corporations, some of them global. I also help design the screens users will see upon entering the systems and the instructions to follow to complete their tasks. However, I felt like a 4 year old navigating the ADOT website for anything more complex than renewing my regular registration. The two website system just over-complexes what used to be a pretty simple site to access and navigate. Government! read more

My experience with Adot was Awesome . It wasn't any lines. The employees are very professional !!!

I looked at the online status, and it said the wait was only 9 minutes. I got there to find a huge line, and the wait ended up being 50 minutes. While finally getting done with the title transfer, an hour into being there, someone comes looking for the guy with a motorcycle and California plates. Yep, someone ran into my bike in the parking lot. The stereotypes about Sun City were true that day; someone who shouldn't be driving "just didn't see it" and backed right into it. On top of that it seemed like everyone here needed to have everything explained to them multiple times. One person in front of me needed to be told SIX times that yes, you need your paperwork and ID with you in order to take a license exam. I hope they didn't re-license her. The actual agents were cordial and effective. That brings it up from one star. But the inaccurate wait time was crazy. I would have gone to a third party processor if they really showed it would be an hour. read more

MVD - Departments of Motor Vehicles Near Me - Surprise, Arizona

The lightskin older lady who drives around for the road test with the braids/locs WAS VERY RUDEEE I got there and pulled into bay she continued to say break and I pressed it not knowing they were out and she stuck her head thru the window and SAID VERYYYY AGGRESSIVELY "I SAID BREAK" as I was ALREADY DOING SO NOT KNOWING THEY WERE OUT she could have approached VERY differently as someone who works with people she is very unprofessional unpleasant and rude. A driving test is already nerve wracking as is without the instructor screaming in your face that put me over edge . I am so disappointed and how you guys treat our next generation and then wonder why everyone is rude and can't drive. read more

Jessica on 11 was the rudest person I've ever met. Was not helpful at all. I came in with my mother to help renewal her registration and she was being so rude and being condescending to my mother when she just needed help. If you hate your job why work there and treat people so bad when they just needed help. Her English was so bad and so hard to understand. Do they just hire anyone here? read more

Ok, we all know the DMV/MVD of most states has a bad reputation due to ooor experiences with staff and wait times. My experience was rather pleasant. I made an appointment the day before to update my drivers license to be a Real ID for travel purposes. The website was easy to use, set up well to know what info I needed to bring with me and schedule my appointment. Show up on time, head inside, use the touch screen kiosk and am directed to the correct line. It was a few minutes wait in the appointments queue, but was helped quickly by Tina who completed the process and took my photo, had me pay, and let me know next steps ( when and how to expect my new license in the mail). Tina was efficient and friendly. Overall, a good experience. read more

He was fine for me, I can see how he might not be patient with stupid questions but at the same time when I was there he also got through more of the line than all the rest of the people working combined (just about) so I respect that he's hammering it out. The AZ MVD's are also WAY better than DMV's in other states ive lived in like AZ and CO, so I appreciate the fact that even with a full line I was in and out within 45 minutes, and more like 30-45. Sounds like you were asking for something that they don't typically do, and didn't like the answer that "we don't typically do that, so no." read more

ive been waiting almost an hour for the road test. Many employees are rude and don't put any type of care or effort into their job. To say this experience was frustrating is an understatement. After trying to go in and ask whats going on, i get ignored for 10 minutes and the guy who organized my test vanishes. If i could rate this place 0 stars, i would. read more

MVD - Departments of Motor Vehicles Near Me - Surprise, Arizona

The guy at counter 15 is incrdibly rude for no reason. Pretty sure his name is Larry. Gave me attitude about calling out each document and trying to hand it to him. He would not take the documents unless I handed him all of them at the same time. During the whole interaction he gave me attitude and tried to make me feel like I had no common sense because I asked about getting my old car title back from out of state. He took off his glasses and rolled his eyes and said if he gave me back my california title then what would he have. Right before this he took all my documents and scanned them in the system so I told him the photocopies? He then told me they dont take photocopies so what would they have? He then told me he printed the title for me and showed me what looks like a reciept that says printed title. I was confused because my original title looked like an official document but didnt have time to keep going with this pointless attitudy guy so I took my stuff and left. If you get the guy at counter 15 good luck. read more

MVD - AZ vehicle printed title? - Departments of Motor Vehicles Near Me - Surprise, Arizona

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I got lied to over the phone. I accidentally did a sold notice on the wrong vehicle I freaked out and quickly called customer service. Told me everything was going to be okay and that I wouldn't be paying and that they would just put the vehicle back onto my registration account but I would have to come in person. I came in person and they used my credits on the vehicle I did sell to make it as a new one on the one I accidentally sold. They need to re-educate customer service on lying to customers and they took my money putting it in like I was buying a new registration. Ridiculous. read more

Even though it seemed pointless to make an appointment because I still stood in line to be helped, it was a good call. The distancing was handled well. Masks were worn by all. I was still in & out in less than an hour. read more

It was awesome! I looked online and it said 10 mins for watiting. We got there and was greeted right away. Got our information reviewed and then asked to get my picture taken within 30 seconds. I was not expecting that. So I was still aligning my feet and looked up, my picture was taken. I look so angry (if I am ever caught in a crime, that would be the picture they would use on the news). Then I was told to wait into another line. It was about 10 mins then I was working with someone to get my license picture changed and changing to a Federal id. NICE! read more

Nobody wants to spend time at the mvd. We all know that. But. This location deserves 4 stars for these reasons: Convenience. This location is conveniently located for west side residence of surprise and the sun cities. Friendliness. The clerks go above and beyond when addressing your needs. Remember. It takes two to tango. So be nice to them and they're nice back. And competence. The clerks know how to do their job to make sure that you are compliant with all of Arizona's registration needs. I've been to other locations before And have gotten the runaround, wasted my time, been told to come back with paperwork, brought the paperwork back then told I didn't need it in the first place, and on and on and on. You don't get that treatment at this location. You're told what you need and you bring it they process it. Simple. If you're unsure what you need to bring, check the website. It's pretty specific. The only real issue with this location is the way they do intake and a bit of confusion in the way the lines are sorted. but if you pay attention on certain social media sites and gauge how busy they are before you make your trip, and you can make the trip a lot easier on yourself. Usually in and out of there in 20 minutes or less. You can't say that about any other state mvd office. read more

love this place super quick and easy never had any issues I usually walk in love the staff

I've just moved to AZ and needed an AZ driver license and car registration. This review is for the Surprise office. I had appointments scheduled online and was able to complete each appointment in less than 15 minutes. I was also lucky to have window #1 help me on both appointments. She made the process easy and answer many questions that I could not find online. read more

I went in with an appointment to get my Travel Drivers License photo taken. The woman that helped me, Jessica, had a very strong accent. I had a very hard time understanding her and she was extremely rude when I would ask her to repeat what she said. Then when she handed me the last paper, I guess it was the confirmation, but then she kept her head down, I said ok is that all we need to do? She said have a great day and never looked up. Horrible service, short and extremely rude. It was 8am, they just opened, maybe she had a rough night ‍ read more

The office is very clean, and well organized, so I really appreciated that. The system they have in place is very well put together, so I was in and out within the hour, travel ID papers in hand. However, some of the workers can be quite rude.. This was one of my first times coming to the DMV alone, so I was a bit confused. But the staff wasn't too helpful. I stood in the appointment line, and once a spot was open, I approached. But the man behind the counter huffed and told me 'I didn't call you yet.' I understand that a desk job may be frustrated, and so is dealing with inexperienced customers like myself. But, I would have appreciated a bit more patience, because this was beyond embarrassing to me... read more

The workers are super rude and don't seem to know what they are talking about 99% of the time. They tell you one thing on the phone and then a totally different thing when you arrive. Completely disappointing. read more

I just moved back to Arizona and need to get my registration and license but when I call to make an appointment it says they are busy and hangs up. Attempted to make an account but since I don't have an Arizona license it doesn't not let me. How am I supposed to make an appointment??? read more

If I could give them a 0 I would. Everytime I come, it feels like the ladies here are bitter about their life or something. Rude and treats people like they are stupid. This one lady yells at the old man when the kiosk was broken telling him to go back and forth to the front desk and the kiosk to try again until they realized that he was right that it was broken all along. Get people that actually enjoy helping people to work there. Wish I remembered all their names so I can list them on here. One by one I was only here to renew my license and these ladies were not only rude but just mean. Didn't even help me out at all and was rude about it . I went to another Place read more

I know it's crazy...the thought of leaving five stars at the DMV, but my experience today was that great. My daughter just bought her first car and we had to get it registered. We were helped right away and given a letter to wait in line. There was only four people in front of us and were st the front of the line in about five minutes. The woman that helped us was so friendly. Typically when I've been to the dmv it's a nightmare and the employees all seem to be having a bad day. Not only did she start our transaction with a smile, she asked how my day has been, complimented my new purse and walked me through the process. I was in and out within 25 minutes. This by far is the best dmv location I've been in the 15 years I've lived in Arizona. They've remodeled and made many changes to ensure that things move quickly and smoothly. read more

The quickest and easiest trip to the DMV I have ever had. Walked in on a Friday afternoon and was immediately assisted. The woman helping me was very polite and asked how my move to the area had been. She quickly got my registration process done and I was out of the building in less than 10 minutes. read more