Let's be honest, at first I was skeptical on using this product to build retention walls for our backyard. We have a fairly slope-y yard about 7 feet. So I wanted something to hold up well over time. We decided we must build two retention walls to terrace our yard so we can have a nice entertainment area for the family and friends to enjoy the nice summer days in WA state! After extensive research of numerous types of blocks, from different manufacturers. I've decided to use Mutual Materials. All because SafeCo Field was made from this company! Went down to the nearest branch (Auburn) from the house. Upon entering, there's not much to see besides pallets of blocks and blocks and BLOCKS, all stacked outside! So I went in to their showroom. I was able to feel each types of blocks, see the different colors and textures. And was crazy enough to lift one of the blocks, just to see what an 80-pound block feels like! Gahhhhhdam! Colton, one of the guys work behind the counter was very nice and patient with me. He listed out the price and weight of each blocks for me, per request. At the time I had two small children with me and builders/customers weren't bugging, so did the staff there. As everyone know, going shopping with kids aren't always the most pleasant experience. But I felt well treated here, didn't get the stink eye from anyone haha! So for our retention walls, I've decide to go with the ManorStone in the NW Blend color (64lbs). The caps, I got it in charcoal color to offset the natural wall color. For the benches, I got the fractured-face cinder blocks in charcoal gray color. We've gotten so many compliments from our neighbors and family members already! Way to go, Mutual Materials! Keep producing blocks!! read more

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I needed some bricks to finish a chimney I am working on. Could not find them at any of the hardware stores in the area. The people running the counter did have a little trouble knowing if they were on hand. But we got the correct ones. When it came time for loading they load the bricks for me . It was an alright place and if I need bricks I will go here first since they did seem to have what I could not find any place else. They were fast and helpful when it came to it. read more

I made an order and asked if I could pick it up Saturday morning and they said ya and when I got there it was closed and no one there. Never got a call about it or anything. So I made another order Monday, picked it up, and after I installed everything I realized I didn't get all the caps that I ordered and paid for. So I call customer service and she said I can go buy some more if I need more... I asked what about the material that I didn't get? She said there's nothing she can do about it. It doesn't feel like they care about their customers. read more

I am so frustrated with this company. I started off getting my brick and mortar from Auburn. The person I have working for me miss measured and we needed more bricks and tile's. Auburn didn't have anymore so I had to drive all the way to Bellevue , when I arrived after calling to confirm they had the bricks they didn't the person I spoke to on the phone didn't actually check they just said yes. This took me hours of driving. Next to get the bricks I had to drive all the way to the Parkland location however I still needed some tiles I drove all the way there they had the bricks no tiles. Then they gave me the wrong acid wash I asked for an MD-80 I got something else which I didn't notice until I got home. They did give me the bricks in Tacoma because I was so frustrated which was kind of them. The people have always been kind. It's the organization there so unorganized the dog doesn't know what tails doing. Today I needed some more mortar The job is about half done. I looked on their website they're open I drive down there they're doing inventory nicely and kindly told me they can't sell me anything. Seems like to me if they're going to do inventory on a day they're normally open they should put it on their website that they're closing they should've sold me the damn mortar I will never ever deal with them again I need them until I can get this job done. After that never ever again they're too damn unorganized read more

they delivered the complete wrong caps, and I expected a huge hassle returning them, but they did come and exchange them with almost the right ones,., read more