DO NOT BOARD YOUR PET HERE -- NEGLIGENT AND TRAUMATIZING EXPERIENCE…read more If you care even remotely about the wellbeing of your pet, do not leave them at this facility. We boarded our healthy, happy cat here for just four days, and what we got back was a traumatized animal who needed emergency medical care, he didn't even look or act like himself -- he was severely dehydrated, lethargic, not eating, not drinking, not going to the bathroom, major vomiting, and had glassy eyes. He was clearly not fed, given water, or cared for properly. Once we picked him up, alarm bells were going off and immediately I said to my partner "what's going on, what happened to him?!" And the moment we got home he was guzzling water from his water bowl, a clear sign of dehydration. We had to take him to the vet multiple times, where he received IV fluids, a steroid shot, GI meds, x-rays, and an ultrasound. The symptoms pointed to acute stress and neglect -- all developed during his short stay at this facility. When we confronted them, they clearly didn't want to hear our story. The level of "we don't care" was off the charts. The very first thing they said to us was "oh just give us the vet bill, we'll take care of it." Which raised concern - we never asked them for this. Then they said they'd try to find out info from whoever watched our cat those days, but they never followed up like they said they would. Instead, they cut us a check (which we didn't even ask for) -- just to get rid of us. No questions about what happened. No concern. No apology. Just a silent attempt to sweep this under the rug. Once they gave us a check I thought for sure the owner would reach out and ask us about our experience, but Wendy never did. One of the girls that worked there said she's not really involved in running her business (Wendy the owner lives out of state, btw). We trusted them with a member of our family, and what we got in return was negligence, evasiveness, and a massive vet bill (to be transparent, their check covered half, we spent over a thousand out of pocket b/c our cat had to go back multiple times - all worth it but wouldn't wish this on our worst enemy). This isn't just a bad review -- this is a WARNING. Do not risk your pet's health by boarding them here. Zero stars if I could.

Horrible customer service. Gross, dusty facility. Using products on my dog that broke them out…read morebadly.

When I visited the first time, I asked to have a look at the kennel (or a comparable sized one) in…read morewhich Phoebe was going to be staying. For some reason (maybe she - the front desk receptionist - told me it was because they were being cleaned? I can't exactly remember.). I was not able to check them out. This second time, when picking up Phoebe, a new customer came in and someone - whom I supposed was the owner of BB&B - took her right back without question. It may not be their general operating procedure, as it is with many other boarding kennels; but, I was told that we would be sent a photo of her on her first five-day visit. In fact, they offered. That didn't happen. It's not something that I expect from a kennel; but, more and more kennels are sending daily updates via a photo or two showing pets playing or just having a good time. I think it's a great way to reassure pet owners that their pets are comfortable while owners are gone. On this second visit, I reminded them that they never provided me with a photo for the first visit; and, I was assured that it would happen this time. Again, it didn't happen. I left 12 Wuffes (hip/joint supplements) for six days with instructions that she was to receive two per day. (Even left two extra just in case we didn't get back as scheduled). Out of the twelve, 10 were returned. This means that they were given to Phoebe only one day. NOT ACCEPTABLE. I was trying to really like this place. With both a five-night and a six-night visit, boarding isn't cheap. And, I certainly don't mind paying for it, but, when it comes to my pets when I'm not able to be around them, it is comforting to know that they are in a safe, comfortable place where their health needs are being met by staff, especially when provided with meds and instructions. Just reviewed my online invoice to find that I WAS CHARGED $9.90 FOR PLAYTIME THAT I DID NOT REQUEST. I had earned free pool time. I figured, as did another reviewer of BB&B, that since most kennels allow dogs to be given socialization time, that this place would work that way as well, but, apparently that is NOT the policy here. I do a lot of traveling, but afraid I'll have to find a different kennel boarding option from here on out.

This was my first time having my dogs groomed with this place and I will not return…read more The absolute worst part is that they groomed my dog's fur so incredibly short under his tail that he has HORRIFIC razor burn, to the point of it being extremely SWOLLEN and INFLAMED. He has not eaten or drank in two days since his appointment, and has been throwing up. He is flinching each time we pet and check his body, which everytime we inspect his body we see MULTIPLE other areas where his skin was cut or fur so short all you see is his irritated skin. Ended up taking him to the vet and he has an infection, was out on antibiotics and steroids.

Snobby dog did a great job with my two cockapoos. I never knew my dogs white on their coat was…read moreactually so white! They smell good. Great customer service! Great price! You have to schedule in advance as they are usually booked about 5 days out. If you call and there's no answer and you have to leave a message for them to call you back, it's worth it!

This place is the VERY BEST place for your dog to be groomed! The kindness, compassion & love for…read moredogs shines in every way! This is the first time I've had a long hair Chihuahua (named China) that needs to be groomed. I wouldn't even consider taking her anywhere except to see Miss Nicole~the "dog whisperer!"

Excellent best groomer for my golden doodle. Will be back. Molly loved it there Got us in same…read moreday and was quicker than anywhere else in tyler area. Worth the trip

I have given this place an opportunity 3 times. Never again. In May of 2022 I took my doxies there…read more I was told to bathe them an do their ears and toe nail s it would cost $ 35 each. When I went to pick them up they tried to charge me $50 each. I left a review on their FB page, the owner messaged me. This summer I called and ask the price for the same workup for my border collie. They said it would be $70 for bath, express, toe nails and ears. When my husband picked him up they charged him $90, he did not tell me this. Last week we took the collie back for the same workup. They charged him $80. When he brought the dog in you could smell him from 8 feet away. I asked if he was bathed and he said he asked them when he picked up the dog and they said that would cost an extra $15. I'm not sure what else happened at the groomers, the dog went straight to his kennel and wouldn't come out to eat or drink for 2 days. I will never recommend Pup Town Grooming. If you look at the reviews on their FB page there are some concerning reviews on there.

Mary always does a beautiful job with our Maltese poodle and then we just added a Cavapoo to our…read morefamily. We took both dogs to Oklahoma this past weekend and they got into a thicket of burrs. I called Mary over the weekend and ask her if she could possibly fit us in on Tuesday because we were having a hard time getting them brushed out. She not only fit both dogs in last minute but she was able to get out all of the burrs! She is so careful and patient with them. Thank you Mary.... You are THE BEST!!

Mary & William are amazing. Our boy Tuff gets so excited when we tell them they are coming. He…read morehates riding in the car and gets so stressed out and we were so happy to find Mary & William. He also hates having his nails done but somehow they accomplish it each time. Would never go to anyone else. Groom N Dogs is the best around.

Just moved to the area and both my dogs needed their nails trimmed. They are not the easiest when…read moreit comes to their nails and sometimes groomers even deny 1 of my 2 dogs. Fuzzie Butts got the job done, and very well at that!!! It was a little on the pricier side for nail trims but honestly will happily spend the money and tip for the convenience and for a thorough job.

We love fuzzie butts!! Just had our first appointment, scheduling went smoothly and wasn't too far…read moreout! Haylee was amazing! And our boy smells and looks so good! 100% recommend coming here !

This clinic is outstanding! The entire staff, without exception, is skilled, friendly and caring…read more Also, STAH is certified by the American Animal Hospital Association which is difficult to earn and signifies that the quality of care and professionalism of the staff are topnotch.

I was going to let my experience go but since the Clinic decided to send us a certified letter in…read morethe mail stating they will no longer see my dog (even though we didn't plan to come back and they had to have known that as we collected our records) My 5 year old German Shepherd had a large bump that came and went, hair lost and grown back, scabbed then healed for almost 2 years. The first year we were in Austin and saw the vet many times, and sent emails with photos many times in between, Dr. Erlandson had those records. It was well recorded I believed it was a Mast Cell Tumor. We are extremely diligent in our pets health, having lost a dog of unknown reasons that same year this started we were even more diligent. When we moved back to Tyler this clinic was highly suggested. I brought her in February 2024, starting then at South Tyler Animal Clinic in her notes its noted I believed it was Mast Cell Tumor (on top of the year befores records from Austin) I asked to have her cut open to test or check for foreign objects, I was consistently told that wasn't needed. Our dog was brought in multiple times, all of course an added expense and no resolve. End of January 2025 the mass was angrier than ever and not going away, they aspirated the mass and guess what it was Mast Cell Tumor! No apologies or any sign of sympathy for the fact it's what I said all along. Luckily it came back the lowest grade but that's not the point. There is still a possibility of it coming back or having spread without us knowing yet. Obviously our main concern is my dogs health and the fact Cancer was festering in her body for almost 2 years. The cost of repeated vet visits is also a major one. We then paid for an extremely expensive surgery, they of course upselled a teeth cleaning, we agreed, she calls and says they didn't have time to complete that during surgery and the bill miraculously came out to be just about the same. I have not been rude to the staff or Vet, I have not threatened a bad review or reporting the negligence to Vet board, we even didn't complain about the surgery bill. The only complaint I made was for one of the final checkup cost as she had been in for the same undiagnosed problem many times, and that's when they finally diagnosed her, they took about $80 off that visit. The vet didn't even call and checkup on my dog at any point after surgery which is unusual as in the past vets have called to checkup on minor visits. I do not want to speak ill of the clinic as a whole because others like it here, I found techs to be amazing with my skiddish dog, also I have no idea how much control each vet has. I would not suggest Dr. Megan Erlandson, maybe there is a reason she has one of the few other negative reviews at this Clinic regarding diagnosis and bed side manner, she is a younger vet who hopefully can learn from this.

From the first time we contacted them, Debbie was always quick to respond to any questions we had…read morebefore Luna's stay. Debbie and Brent made us feel completely comfortable and confident that Luna would be well cared for. We appreciated the nightly text updates and pictures. Seeing Luna having fun, making new friends, and settling in so well gave us tremendous peace of mind while we were away. Debbie and Brent clearly took the time to get to know Luna and made sure she felt safe, comfortable, and included. When we picked her up, Luna was happy, healthy, and obviously had a wonderful time. It is clear that Debbie and Brent truly care about the dogs they watch and treat them as if they were their own. We are so grateful for the excellent care Luna received and highly recommend The Puppy Barn to anyone looking for a trustworthy, caring place to board their dog. We will absolutely use them again in the future!

Hands down the best boarding facility that we've ever used. Owners are lovely people and they give…read morelots of one on one time with our fur baby. We get photos (& sometimes videos) of the playtimes. He's extremely well cared for, like one of their own. George loves it when we drive into their driveway. It's clean, bright, and safe. It's also a very convenient location if you're driving Hwy 175 towards Dallas from the Frankston area. We cannot say enough praises for the Puppy Barn. I'm so happy that their journey led them to opening up this wonderful facility.